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    Tollgate Village

    5.0 (2 reviews)

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    Marshall Reddick Real Estate - Nashville-Clarksville Annual Team Photo 2025

    Marshall Reddick Real Estate

    (15 reviews)

    Me and my wife were excited to move into our new home, but our entire move in experience with…read moreMarshall Reddick has been extremely frustrating. From the very beginning there were issues that should have been handled long before we arrived. First, the security system situation was honestly unacceptable. I was told in writing that there was no alarm system installed. I still have those messages. Then on move in day, when I walked in with my new keys, the alarm immediately went off. I was never given a security code, no instructions, nothing. They also never communicated to me that the security system code was the same code as the house code. The alarm was blaring and warning that police would be alerted, and I had to literally guess that the house code might disarm it. Thankfully it worked, but being told the system didn't exist and then not receiving a code made for a very stressful and unnecessary situation. Next, basic maintenance in the home was not taken care of. Every smoke detector was low battery on move in and I had to pay out of pocket to replace them. Both HVAC air filters were extremely dirty. They eventually mailed a filter, but that does not fix the fact that this should have been handled before we moved in. We also did not have any bathtub plugs, which they sent after I requested them. The fridge water was turned off, so my father in law had to pull the fridge out to get it working. The fridge light bulb was out, and while they offered to reimburse it, again this is something that should have been ready on move in. With our thermostat, it would have been helpful to be informed of the make and model ahead of time so I could at least look up how to use it. This particular smart thermostat was not nearly as simple to figure out as it might seem, especially with no instructions provided, and the battery in it was dead as well. Having to troubleshoot and research all of this on move in day added even more unnecessary stress. There was also confusion about key pickup. I was originally told to pick them up at their office. When I reached out closer to move in, they forgot they told me that and instead said to use a lockbox at the property. This would have been more convenient, but I only found out because I asked. If I hadn't reached out right before move in to remind them about the key pickup, I might have driven all the way to their office in Clarksville only to find out the keys were actually at the property. This is something that should have been communicated clearly without me having to chase the information down. On top of that, the alarm system was still under the previous resident's account. Again, nothing was communicated about this and I had to figure it out myself when the system would not set up correctly. The biggest and most stressful issue has been our HVAC. Since early November we have had constant problems with our heat. It has gone out five different times. We have had to rely on space heaters just to sleep and stay comfortable, and this has been incredibly concerning especially with my wife being pregnant. We have put in multiple maintenance requests and yet we still have not had consistent heat for the entire month and a half we have lived here. As I am writing this review, the heat has gone out again. This has made us extremely uncomfortable in a home we are paying full rent for. To be fair, they offered to reimburse the fridge light bulb, sent bathtub plugs, mailed an air filter after I asked, and they have been communicating with me throughout this process to try and resolve these issues. That effort is the reason this is not a zero star review. Still, none of that changes the fact that nearly every issue I listed should have been handled before move in, and it does not undo the stress we have been under because of the HVAC problem. If you plan on moving into a home in Nashville with Marshall Reddick, I strongly recommend doing a very thorough inspection before committing. Check all batteries, confirm every system, make sure you are given the correct codes, and definitely verify the HVAC is working properly. I hope no one else has to experience the level of inconvenience and discomfort we have gone through.

    I had the pleasure of working with a local agent in California, Tyler Daigler, who presented…read moreoptions in Nashville. The homes and service were amazing. Although we purchased in a different location, we had to stay with Tyler at Marshall Reddick because of the amazing service. After several weeks of research, he found us the next perfect purchase. His connections and network made it possible to get a deal done. We are thankful for him & his team for their efforts. Me and my wife cannot recommend Tyler or Marshall Reddick highly enough.

    Matt Bogosian - Benchmark Realty - The Nashville Skyline

    Matt Bogosian - Benchmark Realty

    (1 review)

    Matt recently helped us find a home in central Tennessee. It's been a really rough sellers market,…read morethere are few listings and they mostly didn't last open for more than a day or two. To complicate things we weren't yet based in Tennessee and had to travel to see houses. Since we wanted a long term home, we were very selective about our requirements. Matt patiently kept an eye on upcoming listings for us, and provided candid and honest advice on homes, builders and neighborhoods. On occasion, we asked him to do a video walkthrough of a listing for us when we couldn't quickly get there. His honesty, thoroughness and candor was really appreciated, he'd never gloss over any imperfections, we trusted he wanted us to have no surprises. Matt was completely patient with us as picky buyers. It didn't phase him when we'd pass on a nearly perfect listing because one or two things didn't match our preferences. He clearly wanted us to find the right home and be happy. When the right listing finally showed up, he helped us act quickly, offer a competitive price, and, fortunately, close on a great home. If you are looking for a home, or looking to sell a home, anywhere in the Franklin area and surrounding towns, we highly recommend getting in touch with Matt.

    From the owner: Searching for your forever home? I’ve helped hundreds relocate to Middle Tennessee with honest…read moreadvice and detailed video tours. Let’s skip the sales pitch and get you real answers.

    Gray Fox Realty - SOLD in Franklin

    Gray Fox Realty

    (5 reviews)

    Full disclosure: I did Gray Fox's website for them a year or two ago. BUT, knowing Joey (and…read moreworking with him in ministry) and meeting Mike when we started on the project, I knew as soon as we were ready to sell I would be working together with them. It took a bit longer than expected from our first meeting about selling - we had a few things to get together before we could sell the house - but they were very patient with us throughout the whole process. They're super savvy when it comes to the digital side of real estate, but you never lose the personal side of everything. Mike and Joey were walking the path with us the whole time, right up to the final signing of all the paperwork. And, because of how their business model works (on the selling side), I saved a ton in closing costs... which is just icing on the cake! If you're looking to sell your house, or buy a new one, Mike and Joey will take very good care of you.

    Gray Fox Realty has demonstrated their ability to offer a unique platform for sellers to list and…read moresell their properties in this everchanging Real Estate market. As a recent customer of Gray Fox Realty, the constant guidance and communication received from the staff through the sell process was extremely helpful to keep us on track to close on time and prepare our home for the new buyers. Mike and Joey from Gray Fox Realty created tools through automation, applications and videos to guide the seller on each step to prepare for upcoming events such as showings, inspections and transacting documents. Gray Fox Realty provides full service throughout your sale with a unique compensation platform for their services that saves you the seller by retaining more of your equity. Gray Fox Realty provides services to both sellers and buyers. We thank them for a great experience and highly recommend Gray Fox Realty for your Real Estate needs.

    Tollgate Village - realestate - Updated July 2026

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