2 guys showed up to identify and repair my problem with 2 Rinnai hot water heaters. They looked at the machines, saw no codes and said the machines are fine and there is another problem that they don't fix because they don't do plumbing. They suggested what the problem might be, were wrong (as shown by subsequent events) and left after about 10/15 minutes leaving me a $125 bill. I wouldn't use them again. read more

Unless you're super proactive and change it while it's still young and fresh, your water heater is going to die when it's inconvenient. You're not a handyman? You don't install hot water heaters as a career or side business? Then start making those calls, my friend, and the first one is going to be to The Hot Water Heater Pros. Sure, I made the calls Lee and that smiling Hiller (side note: I'm a serious Hiller fan and they've replaced a water heater for me in the past), but the HWHP team was faster and more affordable. They were quick to respond, not pushy with an upsell, etc. it was really a "what'cha got now" and "here's what we install for X" conversation. Get hot water back in your life faster and more affordably...call The Hot Water Heater Pro read more

Quick and clean work. Left the area cleaner than when they came in. It was a problematic water heater to remove as prior owner did no maintenance and it couldn't be drained by normal means. Great price for the work. read more

Our Hot water heater is leaking.We called "The Hot water Heater Pros" and waited 10 days. They came to inspect and quoted $625 and I agreed. 10 days later, they doubled the price to $1250, is this professional service? They also criticized the Noritz water heater as a NO GOOD and suggested replacing it with their new one(?)! Their way of doing things is to force people into a difficult situation and then rip them off! If we had known this would happen, we would never have let they into our house and let our children suffer without hot water for more than 10 days. Have they ever been a parent? Have they seen how cold the weather outside, now ? Where is their conscience? read more

Cannot recommend these guys enough! My husband and I found that our water heater that came with our house had two leaks a couple of days ago (and of course it was no longer covered by warranty). We called a couple of companies but no one was as responsive and helpful as Robert and his team! The price was very reasonable and much lower than others we had been quoted. We were able to get the water heater replaced with a much better model than the one we had and for not much more than one company quoted for labor alone. Definitely the way to go if you want a quality job done! read more

Wow!!! They came right over and checked everything! Within 8 hours of my hot water heater blowing they had everything fixed and in order! So impressed with their service!! We can't say enough wonderful things about them. Thanks, thanks, thanks read more

I recently had a new gas direct vent hot water heater installed by this company. They were very quick to respond, super professional and I really appreciated the price transparency with the total (and accurate!) price listed on their website. Their price was on par with that of my local plumber, but I went with this company because they specialize in hot water heater installation. They sent a team of 3 people and all of them were very courteous and knowledgeable. They spoke to me about my options and let me make the final decision about which way forward. Hopefully I will not need another water heater for at least a decade, but when I do, I will use them again! Recommended. read more

WOW.....service way beyond my expectations for hot water heater replacement. The price quoted was the price paid and no BS trip or fuel fees. They showed up on-time and finished within a few hours. read more

The Hot Water Heater Pros - So nice and new! - Water Heater Installation/Repair Near Me - Franklin, Tennessee

Filled out online form in the middle of the night and had a new water heater installed the next day. Great service and communication. Fair price. Positive experience start to finish. read more

Very happy with the service & professionalism of The Hot Water Heater Pros! I highly recommend them! Danielle Franklin, TN read more

First of all, they returned my call quickly. Old Water heater was leaking in garage and they were able to quote me via a few pics and come out the next morning. I got four quotes and they had the lowest cost, with same products. But the main thing I liked is they didn't try to sell me a bunch of other things or up sell me. They installed it quickly and took away any signs of the old one. Would definitely recommend them to anyone. read more

Robert is a true professional and he and his team do excellent work. We recently had our old hot water heater fail on a Monday evening. I phoned and left a message, expecting to hear back in the morning but he called me within 30 minutes. Although he admitted his schedule for the next day was already booked, he worked us in and his team was out at our house bright and early the next morning. They completed the job in less than 2 hours and we are very happy with the new hot water heater. I would not hesitate to recommend Robert and The Hot Water Heater Guys! read more

The professionalism of these guys was remarkable. I had out of town guests arriving for the weekend and Robert and his team came the very next day after I called. They did a great job and they were very efficient. I would highly recommend Robert and his company. read more

This company is overpriced and does not have fair pricing. I supplied the part and they took less than one hour (2 men) to install my part on my existing water heater. The bill was $475. When I called to discuss the bill and asked them to convert my charge to an hourly charge with service call fee, they said it was a flat rate and current with industry standards. However, I called around and found other companies to install the part for $275. I wish I had known it was such a simple job prior. My water heater is now working but I feel they inflate prices to discuss or suggest switching the entire unit out. read more

I highly recommend this company. Robert answered my call immediately on Friday afternoon, asked good questions about my old, dead water heater, and arranged to come replace it the next morning! He was even a few minutes early of scheduled time. He did a fantastic job of replacing it, and educated me about hot water heaters in the process (as I was asking questions). He was very professional and knowledgeable. He had the job done in less than 2 hours. He even gave us a loaf of Merridee's bread and Early's honey as a gift! Pricing is straightforward with no hidden costs. These are the guys to call for a hot water heater! read more

Excellent and prompt service replacing my 14 year old hot water heater. It was easy to schedule an appointment and I really liked how their prices are listed on their website. read more

My new go to company for water heater installation and repair. Robert had excellent customer service. On time for appointment. Ethical and honest. They could've charged me for a brand new water heater, but instead suggested I simply replace the expansion tank. Saving me $1500. read more

I can highly recommend The Hot Water Heater Guys... I've been putting off getting my water heater replaced (it was working, but was getting to the end of its useful life), and finally got a few companies to quote a replacement. Robert responded to my request within a couple minutes of me sending it, and the pricing was competitive. They were able to fit me in the following day. They quoted a 15 minute window for starting the job, arrived 5 minutes early, and finished in half the time they had conservatively estimated it would take. After the install was complete, Robert went through all the details of the new heater, submitted the warranty on our behalf, sent me an electronic invoice, and they gave us a fresh loaf of bread and honey as a thank you gift. Oh, and they left the garage cleaner and tidier than they found it. This was an excellent customer experience, and I have no hesitation in recommending Robert and the company. read more

These guys were the best. No phone tag trying to get someone to come for an estimate. They made it so easy. They showed up on time, the cost was exactly what was quoted, and they even registered my unit for the warranty. I don't think anyone has done that for me - ever. Best customer service from a service provider I have ever experienced. read more

These guys are great. Terrific service at about a $600 savings over what I had been quoted from others. They are easy to schedule, let you know when they are going to be there, and they communicate in a big way. I was very impressed. read more

Highly recommend! Our water heater broke yesterday and I found The Hot Water Heater Guys online. They came ASAP, installed my new water heater, took away the old one -- and left us a "thank you gift bag" of bread and honey! Who does that?? Price is great and so polite and friendly! Will call again for sure! read more