We took our transmission to Trans Fix after rebuilding our truck engine because we were taking a…read moreroad trip to Rhode Island & back for our daughter's graduation. Our transmission did not have any issues, we thought since we rebuilt engine, the transmission should be rebuilt for the long trip. He promised it would be rebuilt in 3 weeks. 3 weeks passed we called on the Friday after 3 weeks & he promised it would be done the following Tuesday. Tuesday came & went, no call! We called him again on Wednesday & he promised it would be done on Friday. Friday came & went, no call! We went to the shop on the following Monday & he again promised it would be done this Friday. No call again! Two months later we get our transmission back & it was totally messed up! It wasn't shifting, whiny & reason for concern of our new engine blowing up because of high rpm's prior to shifting. My husband took the truck back & took it for a test drive with Augustine. He claimed after we duplicated the problem that it was the torque converter & he would order a replacement. We asked how long & he said a week. A week came & went, no call. We stopped by the shop after crabbing & gave him 7 crabs as promised previously. He told us then he would order the torque converter when he already promised he would order over a week ago. We again asked if we should call him & he said he would call when it arrives. We waited & waited, no call! Ny husband ordered a torque converter & installed it, still same problems the transmission was having. My husband & I decided we didn't want to do business anymore with him because of lack of professionalism & correspondence. We went to AAMCO in Roseburg & unfortunately, we had to pay for another rebuild because they have no way to find the issues Trans Fix did to the transmission. They were able to duplicate the problem the transmission was having & completed the rebuild. We got a refund on the torque converter we paid for with Trans Fix & the one we ordered (around $800). We should have been refunded the full amount but grateful for anything at this point. I wanted to put this on the reviews because after being in customer service my whole life, this was the worst & costly experience. I realize he has good reviews???

Waited 3 weeks for my appointment to have a brand new transmission put in. Showed up on time at 9am…read moreas asked. Shop suppose to open at 9am. Waited for 45 minutes, 12 phone calls, and an email later and still no response. Guy finally shows up and completely ignores us. We weee the only people in the parking lot, parked right outside the office door. Guy walked right in and started his day, said nothing to us and never came out to help us, even seeing the transmission case in the back of my truck. We left. Thanks for nothing buddy, I'll take my 600 bucks somewhere else.

I have AAA and my car broke down.The tow truck driver Rick came to my rescue. Rick got my car…read morestarted and got me on the road again safely! Thank you so much Rick I appreciate you!

Yukon would not start. First time it went to Morin's, I had it towed. It recently had the timing…read morechain and starter replaced. It ran for a couple days and then would not start. At that point, I decided to just have it taken to a shop for further evaluation. I was thinking it was the fly wheel. That tow bill cost me $175.00 After a couple of days Morin's called me saying the timing was way off and it needed a new starter. This did not make any sense as the timing had just been checked and that was fine. The starter I had put on it was the correct starter for the Yukon and was purchased from Autozone. The starter needed is a gear driven starter. (more to come on this) I was told the Yukon had been fixed and the cost was 391.13. The cost included $210 for labor. Which was stated "verify starter isn't engaging the flexplate because it had the incorrect starter for vehicle" "found timing to be too far advanced causing starter to disengage." $166.13 was the charge for the starter Morin's put on it. As we drove the Yukon home it was not running good. The entire inside of the vehicle was covered in mold. When I got it home, I parked it for a couple days so we could get garage cleaned to move it in and clean all the mold. When I went to start it, it did the exact same thing as it did when I originally had it towed there. I called Morin's and told them they said they would come pick it up. I asked if it was covered under any time of warranty, especially since it was drove from their shop home and that was it. I was told she didn't know. After the Yukon had been there a couple of days, I was called and told the car couldn't be fixed. The reason given was the motor was not worth the cost of repair. After a couple days of trying to decide what to do, Morin's called me and asked me to bring them my title. Heck NO!!! Only because what they were saying made absolutely no sense. At this point I felt they were scamming me for my vehicle. After paying them another $211.50 they towed it back home. Once home, 2 friends who are mechanics came and looked at it. Within a matter of an hour, they found what the issue was. First, when Morin's had it for the first time. They switched number 3 & 5 spark plug wires. This being the reason it didn't run right on the way home. They put the wrong starter bolts on it with the wrong starter. They had the starter too shimmed. This is what it needed: the correct bolts and starter Cap and Rotor Spark plug wires to be put back in the correct place I would NEVER EVER EVER recommend this shop. They knew I didn't have much money and this was my only transportation. They purposely made the Yukon not run right. The correct starter was expensive, costing $260. When they switched my expensive correct starter with the incorrect cheaper one. They claimed to have gotten rid of mine. That was mine and I never said they could keep it. I can share picture of everything. I am planning to file a small claim. I am not rich and was completely taken advantage of by MORIN's The Yukon is running great no thanks to MORIN

I needed to get my daughters jeep inspected so she could keep driving it without worries. Her…read moreexhaust system was coming apart and her jeep was leaking. I was able to make an appointment the next day and had a full inspection done. In a few hours I was given the estimate to fix the transmission lines. I told them I had planned to sell the jeep for my daughter, so spending more $$$ on that jeep wasn't probably worth it. They told me they tightened up and fixed some leaks in the exhaust sytem, vacuumed the jeep, cleaned the windows and left a new bottle of armor all between the seats. The best part of all...they didn't charge me a dime. Wow...thank you so much. A+

First of All, I was greeted by Beautiful Tenisha Service Advisor, she explained that she would be…read morechecking in my car for inspection...etc.. I made an appointment for a Oil change, and 21 point inspection. I waited while my car, while service was being taken care of. I met with Tom Watson the owner, such a pleasure to meet him. I was shown under the hood, where I had mice nests, so I had the Rodent device installed also, so I'm hoping this will help safeguard my engine, wires..etc. All and All this was a Over and Above Excellent experience, Honest, Trustworthy. They are AAA recommended car service repair, that was a plus, since I use AAA car insurance and roadside. All The Best of Blessings to you Tom, Tenisha, and Mechanic Team!!! I would give a 10+ STAR!!

Excellent work, fair pricing. Installed a leveling kit and upper control arms on my 2022 F-150…read more I'll be back for other projects.

Small job: Temperature sensor. Drew was out, probably getting parts…read moreYoung man, I'm guessing his son. Helped me while I waited, all with a smile on his face. Drew, great kid you have. Thank you so much!!!

My Ford 350 diesel broke down on vacation. I had it towed in and they were able to squeeze me in…read morebefore I had to leave for home. They fixed a problem I'd had for a year that A Ford Dealer and a major repair shop in Arizona hadn't diagnosed. The work was excellent and I checked prices for the items they installed and they were identical to the prices I found online. No markups above retail - a nice surprise. I highly recommend.

My diesel truck broke down while on vacation to Coos Bay. I was really in a bind and scheduled to…read moredepart for home in two days. Brian and his team got it in right away, found and fixed the problem and I was able leave for home on time. Great service and skilled mechanics. Thanks again!

The service was ok but was charged 100$ more when I picked up car. Part was wrong first time so had…read moreto reorder and do over. Only reason I can see for extra 100$. It was windshield washer pump. Charged 210$ instead of 110$ I was told charge would be. So be careful on what your told.

Excellent service and honest people! I have been taking my vehicles there for years…read more Ron is very knowledgeable and doesn't take you to the cleaners when you need your vehicle fixed.