This operation lived up to it's slogan, "Like a good neighbor, State Farm is there!" I stopped by…read moreKevin Swanson's State Farm office in Parkton, MD this week for some help with a State Farm policy that my mother has in Georgia. While it was not even their policy, Deborah was extremely accommodating in helping me out and went as far as to say that they are responsible for any State Farm customer, whether their office holds the policy or another one does. That kind of customer service is hard to find these days. I was very impressed with their professionalism and willingness to help me out. I would recommend them to anyone looking for a good insurance agent. Thanks for being a good neighbor!

I have been a State Farm Customer for 30 years plus. Kevin Swanson is the WORST agent I have had…read moreat State Farm. His assistant called this week to tell me I am getting a 25% rate increase, I drive a 7 year old car and I am 58, then I get one bill with that increase followed by another bill with another increase for over 40% increase total. I call to talk to him and his assistant would only promise to look into it then SHE called me back, not the guy who is getting paid. In almost 4 years I have been with this broker I have received the WORST customer service and communication. Steer clear of this group, it will only cost you money and frustrate you

I contacted Mason & Carter a month ago to get a quote on one of my investment properties in…read moreBaltimore. I was working with Dan Pufnock. I submitted all requested information for agent to generate a quote, and I never received the quote. I attempted to follow up with Dan several times via phone and email and he has not responded. Communication is very important when doing business. If the agent was not able to find coverage for the property, the professional thing to do is to communicate that to the customer. Customer service and follow-up is not good which is why I do not recommend this company.

Whatever you do, DO NOT trust the agent Rich Taylor who works for Mason & Carter…read more I asked him to lower my premium this year and not only was he not able to help out, he more than doubled my premium without even notifying me. He then went on to blame SafeCo for increasing their rates because he thinks they're going out of business! Why in the world would you keep your client with an insurance company who you think is going out of business ?!!! This guy is a real scum bag. Beware.

Our Council of Unit Owners hired WayneFrazier of Insurance Claims Specialist in April of 2023 after…read morean insurance loss in June of 2022 that caused significant water damage to three first floor condominiums and common area. We entered into the Appraisal process with our insurer in April of 2023. When Wayne was hired as our independent appraiser, most of the rebuild had already been completed. The required mitigation and reconstruction back to original specification condition was very complicated due to the structure originally serving as an office building before it was repurposed to luxury condominiums in 2020. Restoration work was well under way when Wayne was hired. Hiring an appraiser at this stage of the process is difficult for any appraiser. But Wayne spent countless hours onsite understanding the scope of the damage, mitigation and rebuild parameters. In addition, his knowledge of the appraisal process and required documentation was impressive. While maintaining complete independence, he guided us throughout the entire process. His effort resulted in an award that provided the association the needed money to restore and repair our homes to exactly the way they existed prior to the damage. Without Wayne's expertise and knowledge, we would have received less than 1/2 of the money from our insurer necessary to make the repairs. We are forever grateful for his hard work and no nonsense approach. Thank you Wayne for bringing 3 years of an insurance nightmare to a positive conclusion which has allowed our community to finally focus on living our lives.

Wayne responded immediately to my request by calling me and discussing my situation. We had a leak…read morefrom the base of our faucet into the kitchen cabinet below which caused quite a bit of damage to a few cabinets and the floor. He very honestly gave me a rundown of the process which included pricing, timing (may take months) and the possibility of needing an umpire. I trusted his honesty and transparency and he had great reviews online so I went with him, and am glad I did. The process did take about six months, but he was able to work with the insurance company's adjuster and get me 350% of what they originally offered me for my claim! His prices are reasonable and well worth the money, I was very pleased with the award. I hope I never need to make a claim again but I know who I would call!

Charles R Grant Insurance Agency was recommended to me when I moved to Maryland. This was an…read moreexcellent recommendation. I have been dealing with Judi Godbey since day 1 and my experience with Judi has been excellent. She explains everything in detail and goes that extra mile to get information that will benefit me. I am so lucky to have Judi as my insurance agent and the Grant Agency is lucky to have Judi as an excellent representation of their company. Roberta

These folks are an A+ insurance agency. I was bummed that I couldn't continue doing business with…read moremy previous insurance agent after moving to MD, but out of the various agents I contacted here, this one was quick to respond, very friendly, and extremely helpful. Dealing with insurance is a pain in the ass, but a good agent makes all the difference, and the Charles Grant insurance agency definitely gets the job done.

I have had STATE FARM for 59 years. Mary is my third agent. She has looked after my policies and…read moreadvised me on various options which were advantageous to me over 20 years. She has helped me keep things up-to-date. Several years ago I had a claim for water damage. Everything was handled very expeditiously. I can't imagine that an agent could do any anymore for me.

I can not say enough about this insurance company! Betsy, Kevin & Jan are priceless. Whenever I…read moreneed anything, they are right on it with the best service I have ever had from an insurance agent!! I insure my home, autos and also Kevin takes care of my health insurance. If you want unbeatable service with incredible rates... this is the place!

We were closing on a new home and it turned out that the sellers had filed several claims with…read moretheir insurance causing the property to be flagged, making it impossible for me to purchase insurance online anywhere. I reached out to several local insurance groups for help since we were closing soon and needed insurance asap, and Klinger got back to me that same day. Jessica was able to not only help us get our new home insured, but she also patiently worked with me to find ways save costs. Super impressed by the level of customer service and expertise I received and can't recommend them enough!

I've used Klinger for my insurance needs for many years. They have excellent customer services…read more Today, I just saved a little over $100 because Jane was able to help me talked to the insurance company Erie to waive a late fee for twice in a roll. Thumbs up for Jane!

Experiences vary, and ours was not a good one…read more Our master insurance policy was transferred to Hazar, and we couldn't change to another brokerage fast enough. We had a bad experience with the agent we were assigned and requests for help with brokerage owner didn't result in any meaningful assistance. We eventually decided to move our business to another brokerage, which was also a very challenging process. It was like dealing with the Department of Motor Vehicles in the former Soviet Union. Would not recommend.

5 Star business who pride themselves in customer service and competitive pricing in their products…read moreand services. I'd definirwly recommend their products and services to anybody who's trying to save $$. I've already recommended a bunch of family and friends because of the friendly staff and competitive pricing. Instead of paying $250 a month on my V8 Challenger, I got hooked up with $120 a month for a V8 Challenger..full coverage with the same deductible. Client for life. Worked with Ivan Joćic and would like to point him out for customer service and for being an outstanding person. I'd totally recommend speaking with Mr. Joćic for all of your insurance needs as he can help you save $$ big time!!!