Today, I went to use HiBid to bid on some artwork, only to discover that Tom Hall Auctions maliciously flagged my account on the platform as "doesn't pay shipping." This is a completely false mark designed to damage my reputation as a buyer, despite them acknowledging their original failure to ship my items over a year ago. When I called to address this, "Catherine" was extremely unprofessional. She claimed she reported my review to Google to have it removed because my experience "wasn't valid," and openly admitted that my account was flagged on HiBid in retaliation for my feedback. She also falsely claimed it is illegal to name individuals in reviews. For the record, under the federal Consumer Review Fairness Act, consumers have the legal right to share truthful experiences without business retaliation or threats. I have formally reported this weaponization of buyer feedback to HiBid support, am submitting a complaint to the Better Business Bureau, and will be cross-posting my 1-star review to their Facebook page so other buyers are aware of these business practices. Here is my initial review: I had an incredibly disappointing experience with Tom Hall Auctions through the HiBid platform. I placed an order on October 28, and as of November 13, I have yet to receive any follow-up on the shipment of my items, despite numerous emails and voicemails. I do want to stress that the amount we spent was of higher $$$. So, you can understand our deep concern when we were not receiving ANY follow up to our questions on when items would be shipped... When I finally received a call from Paul at Tom Hall Auctions, he admitted they had not returned my messages and still had not shipped the items. He informed me that the shipping costs could be up to $1000 to $2000, which is outrageous. Due to the lack of communication and significant delays, I marked the transaction as fraud and reported my concerns to HiBid. Paul then got rather rude, stating he would report me to HiBid, which could prevent me from participating in future auctions, all without ever apologizing or attempting to make it right. He immediately went to "I'm going to report you" after acknowledging they made a mistake. I want to save people the headache of the unprofessionalism and wasting their money. This experience has been extremely frustrating, and the customer service from Tom Hall Auctions was unacceptable. HiBid has confirmed that they cannot block or delete my account and acknowledged that what Paul stated was very unprofessional. They have noted this incident for future reference and reached out to Tom Hall Auctions to emphasize that not returning phone calls and emails to customers is not appropriate. If you look at other reviews, the shipping charges and timely shipping is also noted to be horrible. I felt it important to let others know. Their excuses in prior responses stating that they list their auctions on multiple sites and get multiple views still do not give them the right to be unprofessional and not respond in a timely manner to people who purchased through their company. I would not recommend this auction company to anyone, especially if you value timely communication and professional service. read more

Tom Hall Auctions is one of only a few auction houses we do business with in the Lehigh Valley. They always have interesting auctions with a wide variety of collectible and antiques. Each online auction lot is well photographed and described, including pointing out any damage or other defect. Their buyer premium is reasonably priced. Pickup of items won is very easy since they have lots of open hours and don't require pickup appointments. All the staff I have met at Tom Hall are friendly and professional. Their warehouse is organized, clean and well-lit. They always say thank you and give the impression that they really do appreciate my business. I have recommended Tom Hall to other people and check their auction listings often. read more

I was searching for a painting for many years my grandmother sold in 1962. I was contacted on Craig's List this past November and was told by several people that they located the painting at Tom Hall Auctions! Each person that contacted me told me that Tom Hall Auctions is a great auction and they follow them. I was told the people there are honest and very nice. On November 20th I was able to bid online and win the painting! It was the first time I ever bought anything at an online auction. The process was very easy. I now follow them myself! Let me also say that when I went to pick up the painting I was met by several of the nicest people I ever met! They really took their time with me and the one employee listened to my long story of my search with much interest. He was the one who helped me carry it to my friend's truck. I was worried he would get in trouble for talking with me too long. It made me feel good that they treated him so nice also and did not try to rush him away. Catherine was GREAT! (Not to mention very pretty!) I think she was either an owner or an operator of the business. She made me feel good when she said how beautiful she thought the painting was. By the way it was my Great Grandfather who painted it! Let me end by saying they all really treated me special and were very professional in every way. I left with this feeling I was leaving family! You do not see that very often these days! Thank you all again so much! Fred read more

I ran across Tom Hall via Live Auctioneer (I believe) and Im thrilled that I did. I purchased a number of pieces and was pleased not only with the winning bid but the reasonable buyers premium (13% vs up to 29% with other auction houses). The icing on the cake however was the shipping-again reasonably priced and packed so well they survived the long trip from PA to CA without any damage!!! This particular auction had some exceptional pieces and I was fortunate to get some of them!! Im hooked on Hall!! read more

Tom Hall Auctions - Furniture Stores Near Me - Schnecksville, Pennsylvania

Good prices and quick pickup time. Definitely recommend doing business with them, had a smooth experience

Very unprofessional. They are basically a moving company that sell your stuff online because you're under the gun trying to clean out a loved ones house of great antiques. Do it yourself if you can. Prices are dirt cheap. Have a yard sales if you can. Do not use. read more

Tom Hall Auctions - They got a small amount for 3 of these chairs. Wast of time. - Furniture Stores Near Me - Schnecksville, Pennsylvania

My first online auction experience. I bid on a lovely gold bracelet and won. Pick up/payment were easy. Staff very friendly

I couldn't be more pleased with my family's choice in selecting Tom Hall Auctions to liquidate my father-in-law's sizable estate of antiques and collectibles. Catherine came out to visit the home and see the extensive collection of items we were tasked with selling and provided concrete answers to all our pressing questions. Any time I had to email her about something, she responded quickly. In addition, the fine folks that help out with moving items are really nice and easy to get along with. They never once complained about the backbreaking work or hot conditions we had to endure to get the massive job done. And in the end, we were more than pleased with what we received for the items. In reading the other reviews below, it's clear that people are unfamiliar with how an auction works. Many people think their items are valuable when in fact, that's not always the case. The folks at Tom Hall auctions are not only knowledgable in identifying items but understanding the market conditions that will make an item salable or not. My family put our full faith in Tom Hall Auctions and I'm happy we did. And we wouldn't hesitate to use them again. read more

Great Service. Efficient and easy transaction. Everyone was very helpful and I got very good results.

I have nothing but praise for the team at Tom Hall Auctions. We sold our home and professional gym to relocate to Fl. Given our timeframe, the liquidation had to happen quickly. THA team did just that. In a matter of 3-4 weeks the on-line auction was advertised and items sold. Now, we had beautiful pieces of furniture that were very high priced. But I got 25 good years of enjoying them. My expectations were realistic and I did not anticipate them yielding alot of $$. You cannot blame THA for the amount they get for items; some items sell high and other low. Enjoy the fact that THA does ALL the work; yes their commission is higher than others, but they do an awesome job, advertising. documenting and getting you a check. Thank-you Tom Hall Auctions! read more

They are worse than selling your things at a garage sale. Yikes!The prices you get for your items is so terrible. It made me sick to see how little our expensive items sold for. They call themselves high end auctioneers. No way! On their site they have 3 ways a person can sell things. No minimum bid,. Set a minimum bid, or have people bid and you can reject the offer at the end. I wanted to set a minimum bid and was told I could not do this , but we proceeded anyway. What a mistake. Plus I found that their fee is much higher(15% higher) than other auctioners. We had several pieces of Baker tables we paid $1,000 for and they sold for $15! We had a duckloe chair handmade,wood and leather we bought for close to $2,000 and it sold for $30. Two signed lithographs appraised at $260 a piece sold for $15 for the both! I gave them a large bin of unused toys that had about $500 worth of toys, they sold for $5.00 . I should have donated the items to Habitat or another charity. If you knew quality furniture and items, this would not happen. Either sell your items yourself,at a flea market or if you have antiques or expensive items you want to sell, then look around for someone who knows what they are doing. If you are looking to buy then you have hit a gold mine because you can get great quality items for dirt cheap. I am sure the items that were sold were bought by people who will sell them for a higher price. DO NOT USE! read more

We consigned antiques to be sold. They were sold at a yard sale / household type auction and not advertised. They should have been in a good antique sale. The prices realized were awful as a result hurt us and ,of course, Tom Hall auction I thought these people knew antiques and their value. Future consignors beware! read more