Susan takes great pride and care in her work and it shows in the finished product. My fiancé came…read moreto Susan with a drawing of the ring he wanted to create for me and Susan made his vision into a beautiful reality. She also custom designed my wedding band and picked out the perfect ring for my new husband. We can't thank Susan enough for the wonderful job she did throughout the whole process, for being easy to work with, and for creating rings that I am thrilled to wear for the rest of my life.

During a recent trip to the Lehigh Valley, I searched for reputable jewelers and Susan Bella…read moreJewelry kept rising to the top of the recommended list. The reviews are legit. I walked in with something fairly specific in mind (new wedding band), yet Susan asked great questions and spent time educating me. Rather than simply pointing me to a case of options, she remained dedicated to helping me discover exactly what I was looking for. (a slightly custom piece). Extremely knowledgeable, friendly, and sincere, I understand how she earned her praise and positive reviews. Having visited several bigger retailers in my quest, my experience here reinforced my desire to support small business owners like Susan.

So back in the beginning of July 2025 I brought my antique mantle clock to this guy and asked if he…read morecould fix it. He said to come back in at the end of August or the beginning of September because he'd look at it again as he was booked up. Now mind you...he thoroughly looked at the clock inside and out and told me to bring it back.....which I did today. The minute I took it out of the bag he says "Oh...I don't think I work on these anymore." Then opened up the back looked at it again and said, "Yup...don't work on these anymore." I was more than flustered when I asked why he didn't tell me that back in July and he just said "Well I worked I them back then." No apologies for the inconvenience...nothing. Then he said he thought a guy in Nazareth works on clocks like my mantle clock. I asked for the guy's name and he said, " I dunno." I said thanks for nothing and left. I was more than a little upset being I woke up early to take this precious piece of my family history to the Fair Grounds to this joker in the hope of it being fixed and finally hearing its chimes after it being silent for so many years. DO NOT take your precious pieces to this place. This guy's personality is a total turn off.

Have owned a Loricron 4/4 Westminster regulator wall clock for decades that suddenly stopped…read moreworking on Christmas. Called shop on morning of Saturday 1/4/2025; brought the clock in circa 11am; repair person diagnosed the problem on the spot; even had an upgraded replacement mechanism in stock; received a call around 1:30 PM the same day that the clock was repaired - simply outstanding!!! The clock is working perfectly, and the new mechanism has more features than the original. Repair person even took time to explain the new mechanism operation; gave me some tips along with instruction sheet for proper setting and battery replacement. They even offer a 1-year warranty on the repair with proof of purchase. Tough to find a clock/watch repair person these days, let alone one that seems to know what he is doing. Couldn't be more pleased with the service even though some might find the repair cost a bit pricey (you get what you pay for IMHO). Am looking forward to many more years of use on a model of clock no longer in production that we just love.

Based on other reviews, it seems we may have just caught this place on a bad day. We stopped in on…read morea Sunday on our way home from New York City because I was looking for some specific items. Unfortunately, the experience was disappointing. The young man working in the store seemed about as disinterested in helping us as possible--more focused on playing his video games than assisting customers as we browsed. Overall, it wasn't what I had hoped for. That said, based on all the positive reviews, I'd probably give it one more try during the week when I believe the owner is there. But I can say for sure--I won't be stopping in again on a Sunday.

Professional, prompt and excellent service from Terry and Audrey. Terry came out and looked at my…read more40 year young grandfather clock to diagnose what was necessary to repair the clock and we had a nice chat while he fixed it immediately. I highly recommend Clocks on Time.

Redd and Co is hands down the best jeweler in the Lehigh Valley. From the moment you step in the…read morestore you are getting the best service. Everyone there is so helpful. From polishing jewelry to purchasing , they have the best quality for the best prices. I have had multiple friends buy engagement rings from Redd and they are all over the moon with their purchase. Redd will make sure you are satisfied no matter what! 12/10 , that's how impressive this shop and staff are!

Very exquisite jewelry store with plenty of parking available. Workers are very friendly and well…read moreinformed in the jewelry business. We received the best prices for our dearest jewelry pieces. One on one customer service made the whole process go smoothly and in a timely manner. Thanks again Red!

Thr couple who owns this shop are very helpful, knowledgeable, and kind. They're not the most tech…read moresavvy, so you won't find a company website but if you give them an old school phone call or simply show up during business hours they're super friendly, welcoming, and eager to assist. They can do all kinds of work, from a simple watch battery change, to fixing antique clocks-- even better, they've got a stash of old parts on hand so they might be able to do quick fixes right on the spot. These are true craftsmen, a dying breed. We are lucky to have such a niche store in our neighborhood!

They did a great job fixing our Grandfather clock The price…read morewas reasonable too.Highly recommend

A few months ago I took my watch to Leitzel's Jewelry in Lebanon to have it serviced and regulated…read more Since I got it back it has not worked correctly it's either gaining or losing time every freaking day it doesn't seem to hold the time for 24 hours like it has done before and when I contacted them they were rude to me and when I put up a review on yelp they accused me of trying to ruin their family business. Today I took my watch to Brent Miller in Lancaster they have a sterling reputation. Their watchmaker opened up my watch they said it looks like it never been serviced the inside was dirty and is both gaining and losing time and the gasket which is supposed to be replaced so it remains waterproof was the original gasket that was in the watch and never been replaced. I cannot say enough negative things about Leitzel's Jewelry, they completely screwed me and had me pay a couple of hundred bucks for either shoddy work and lied and didn't do the work. I wouldn't recommend them to my worst enemy!

Bought a beautiful engagement and wedding ring set. Sterling silver, costume jewelry and just…read moregorgeous! I've lost weight and no longer wear a 7 so hubby took there to be resized. I have had costume jewelry resized before and paid about $75.00. According to the young lady working there they would have to charge us the price as if the diamonds are real! What the heck does the diamonds have to do with the metal? She said return the set and get a smaller size! If I wanted to do that I wouldn't be in your store! I'm not even sure what size I now wear! And I'm being nice about what I've said. I could've said worse. Would not recommend this place. VERY disappointed since they have good reviews!

This is the only place I will recommend anyone buy wedding rings. We had an amazing experience…read moredesigning my engagement ring, so much so we went back for our wedding bands. Both representatives we had were incredibly knowledgeable and kind. The process was seamless and we are so so so happy with our rings.

We showed up with the intent of just browsing for an engagement ring, but ended up finding a number…read moreof rings that we liked. Had dedicated service from Ashley, who took the time to show us everything we wanted to see, started a profile to compile what we liked best, then helped us narrow desires for settings and stones. She was very knowledgeable and answered all our questions, while also providing invaluable information on what to consider when buying. We left feeling very satisfied with the experience and that Bixler's is a very good option for buying a ring there.

Friendly staff. Same day repair. Fair pricing…read more 2mm rope chain soldering. But also found other friction areas. Didn't push me to get everything fixed today but instead provided candid feedback on what would be most important and what could wait for repair. 10/10 recommend.

Roger was very knowledgeable, friendly and very easy to talk to. Fixed my 2 watches very…read moreefficiently. Plan on returning and bring some old jewelry for him to appraise. I feel confident he will give me the correct value.