I will give this store today a zero rating.. The reason is…read moremy wife went into this store today to purchase a new apple laptop as ours had recently died. Well she waited as the sales guy was busy with another customer and waited and waited, finally she told him she would come back. When she returned she asked for a price for the apple pro with apple warranty, we know it was going to be over $2500.00 so a fare purchase. Then the sales guy see someone looking at the iPads and asked my wife to wait, Dan she has already waited her turn for service, he goes over and helps the other customer so did I say she waited and waited and waited, finally wrote down her name and number and gave it to the sales guy and asked him to call her with pricing and availability. That was at 12:00 today, it's now after 6:00 and the store is closed. No phone call was made. What a huge disappointment

I was pleasantly surprised by wonderful service last week. I had purchased a label maker that…read morewasn't working properly and when I returned to the store I received wonderful service by two staff, Joe and Jace. Both went out of their way to fix the problem, and most importantly were not patronizing or implying I was the problem, as so often happens with older women. As a consequence I will now shop regularly at Staples whereas I hadn't been a fan before.

I have dealt with Andrew Sheret for years as a private citizen and I cannot thank these guys…read moreenough. They have halped me solve problems that would have cost me more money than trying to solve it myself or on the internet (which I tried). I am always glad I went there.

Over the last 3 weeks I had the misfortune to deal with this business !! On my first visit I went…read moreto the front counter requesting information on the purchase of a bathroom type of fan . After 10 minutes waiting to be serve the counter person told me that my question should be directed to the guy on left side of the counter so I waited for him to be free ...after another 5 minutes he came over and told me that he needed to see the City's form to be able to tell me what I needed!. I told him I would be back the next day with the form telling me what I needed! On my second visit again I had to wait 10 minutes because the clerk was busy with other customer and the guy I had talk too the previous day was TOO BUSY to acknowledge me at all although he was less than 6 feet away from me and busy on the computer . After the 10 minutes the same guy I had talk too the previous day took pity on me and after looking at my paperwork indicated to me that he need a better description of what i needed from the city inspector so again I went back to the city office and got an exact description of what I needed. On my 3rd visit an hour later it was busy there so I was totally ignored for over 20 minutes by the clerk at the counter who was dealing with 2 customers .....meanwhile the same bald clerk I had the displeasure to deal with before was working on and off in his computer and CHATTING with contractors and employees walking by without even looking or talking to me !! By the way each time I was there a girl was answering the phone and NEVER bothered to ask me if she could help me !! She was less than 5 feet away from me !. At the 18 minutes mark the clerk who was now dealing with a third customer who had arrived just few seconds ago turn around and said to me " sorry we are not ignoring you but we are busy here " to which I replied that he was now dealing with a customer that had arrived just few second ago ! I further stated that I was going to take my business somewhere else!! Meanwhile the same arrogant bald clerk as usual was ignoring me but not his friends who were walking by him !. This business need some major training in customer services and as far as I'm concerned I will never recommend this business too anybody !!. Unfortunately I have to rate it a one star but if I could I would not even give this business one star !!

Wow! This is the BEST store! I am SO IMPRESSED with the customer service at Spirit Leaf in…read morePenticton! I was struggling for an hour to put in an order to be delivered on line when I decided to phone the store and pick their brains. Lorn gave me some tips and offered to stay on the phone while I attempted to make it work. I told him I'd call him back if it didn't. It didn't! When I called back, he offered to stop by on his way home to see if he could help. He spent almost an hour here. Talk about going ABOVE AND BEYOND THE CALL OF DUTY! Since it was getting late, Lorn arranged the delivery for the next day. Matt, the owner, I believe, delivered my order. He was very apologetic about the trouble I had and we had a lovely conversation. I've dealt with Lorn, Matt and Sherry. They're all extremely helpful and enjoy passing on their extensive knowledge. I honestly have not experienced this kind of customer service in years!! If you have any issues of any kind, I strongly suggest that you contact them.

Fast and courteous service, albeit the prices are a little high but I'm all about not waiting and…read morethe product is good.

This was a great fabric shop. I was sad when the owners decided to close it. We do have a couple…read moreother fabric stores now to fill the void. Kids Fabic and Black Rabbit.

Stopped in while visiting Penticton and had a great experience. Very friendly and helpful staff,…read moreas well as a great selection of fabric!

I purchased a sweater at the Elliot Row Penticton store in 2019. I purchased an awesome sweater…read more The stitching came loose around the collar. I took it back and Lori(?) dealt with it without a hint of despair. This was the last sweater in my size so she sent it to their tailor to have it repaired. Once repaired it came apart again. The Elliot Row staff looked closer at it discovered it was a design flaw with that particular sweater. They immediately offered to replace it for equal value for any item(s) in store. The staff was/are professional in every way. Their product knowledge, selection and service level are high. I will shop there for the foreseeable future. Support local business, shop online. Thanks.

The shop is actually called Elliot Row Men's Wear, and the owner has no buss. Ethics. I purchased a…read morebelt ($65) we get home find it is defective, i form the manufacture, who forwards it to the store. The owner (lady) makes the arrangement to send me a belt for my son ASAP because of his concert in 5 days. She asks for the numbers on the back, I ask my son to relay them to me as I am out of town, he gave the wrong ones, or didn't look, typical teen, now she says there is to much confusion and will not honour the agreement she made, and to do now what she wants my son will not have the belt as promised by her, if she had said this a week and half ago we might have had a chance to correct it before his concert. She has no ethics, the salesman pass the buck, and she speaks with a forked tongue.

Quality products at low prices, knowledgeable and friendly staff, and timely service. Couldn't be…read morehappier. Thanks to my local Brick!

I went in the purchase metal bed support slats that I saw on their website. At first the salesman…read moresaid they'd have to order them in, and then he looked them up and said they had a set in the back. I asked to see them but he said I couldn't as they were in a box. I then asked if I could return them if they weren't appropriate, since I couldn't see them before purchasing. He said No, because of Covid. So I walked out. I find this really strange as they advertise a buyer has 180 days to try out a mattress. But metal slats can't be seen before purchasing and can't be returned? I'm never shopping there again.

needed a couple new grips on some clubs and got excellent service from…read moreScott ? I think his name was in the Sport Chek shop ...friendly , efficient and very reasonably priced ...highly recommended

Sportchek Penticton. Cannot say enough good things about…read morethem. My granddaughters 7th birthday. She wanted a certain bike that was not available anywhere else. I was coming from Kelowna. it was dark and raining. The manager Kim and sales associate Jordyn went over and above to ensure my granddaughter got the bike she had her heart set on. Highly recommend