Very helpful. I had taken in my son's trumpet for pricing. Very honest and pleasant. Highly…read morerecommend them.

Jim and his staff at Martocchio music are friendly, professional and passionate about what they do…read more Our little girl Charlotte looks forward to her lessons and comes home to practice what she learned that day. We highly recommend Martocchio music.

I am not a musician. Zero.... But my nephew is and he wanted…read moreto look at guitars. The Yelp check in is a Dollar off discount on new strings. Not used. The instruments are all perfect and shine. Both a new and used section. If you want to play, you can afford it here. Electric and Acoustic.

Went in Saturday with questions about buying a Hand Pan drum. The young man was extremely helpful…read moreand went above and beyond directing me to the Meinl website. I ended up purchasing a small hand held tongue drum for a gift and he again, went above and beyond, making sure my purchase had the mallet inside. He packed it up nice and even put my other purchase in the same bag for me! This young man is someone every store or company would want to represent them. If I was still a bank manager, I would have made him an offer on the spot!!

This is one of the nicest community music centers in the North East. I work and teach at several,…read moreand this is my favorite. The teachers are great, Jason and Jennifer (Staff) are awesome, the parents and kids are all enthusiastic learners and they offer just about every style of music and musical instrument you could want to learn there. Keep up the good work! The only drawback, and this is what I hear from my students, is the price. $49/hour per lesson for a 34 week commitment is a hard line to toe when you're on a budget...especially if you have several children in a family looking for lessons.

Well the website is out dated and incomplete! Definitely…read moremakes me hesitant about this business. I was looking for something to do today with my children. The pictures they chose for the website do not appropriately or accurately represent the cultural diversity within our communities in the surrounding towns. Hmmmmmm.....outdated and incomplete when everyone uses their phones to look up cool places to go planned or on the go.....sad....

I can't say enough about how great this store is. And now that they're in the new location, it's…read moreeven better. I've bought, sold, and traded a ton of gear here and it's always been a great experience. The whole staff is very helpful, but not pushy. I often deal with Sam, since we're both guitar pedal aficionados. He's always eager to answer any questions or just talk about gear in general. Their inventory is very impressive, for an independent music store. And their prices are as good as the big online retailers. I don't go as often, since I moved out of the Valley. But whenever I'm out that way, I'm sure to stop by. I haven't been to every music store in Massachusetts, but this is definitely the best one I've been to. Beginner to Boutique, they have it all.

AVOID MILL RIVER MUSIC AT ALL COSTS - JON (the owner) HAS AN APPALLING LACK OF ATTENTION TO…read moreDETAIL. ADDITIONALLY, HE IS EXTREMELY RUDE AND DISHONEST. In the past 25 years, I have over 2500 transactions on ebay and reverb. I have left negative or neutral feedback less than one 1/2 of 1% of the time. In this case, Jon richly deserved it. Many times over. PayPal glitched my address on a Reverb Payment, resulting in Jon sending my guitar to the wrong address. This was DESPITE me giving the correct information to Julia prior to the sale AND having the correct information on file with Reverb. As soon as I saw the error, I contacted Mill River Music immediately -Julia was not there, so I had to deal with Jon. Jon acknowledged the correct information WAS provided ahead of time, that he did not talk to Julia prior sending, and that he blindly went by what PayPal provided without contacting me first to verify. (Despite my primary address of record on Reverb being the one I had provided to Julia prior.) ALL OF THIS WAS NO BIG DEAL- LIFE HAPPENS-I GET IT. However, when I contacted Jon, instead of apologizing for his oversight, and immediately correcting the situation, he was incredibly rude and insulting many times over. OVER HIS LACK OF ATTENTION TO DETAIL. There is no excuse for this deliberate lack of customer service and accountability. None. He then said he would contact Fed-Ex to reroute my guitar. HE DID NOT. Again, there is no excuse for this deliberate lack of customer service and accountability. None. Jon had several days to contact Fed-Ex prior to delivery and failed to do so. He had time to send me several obnoxious messages, but he couldn't make time to contact Fed-Ex and redirect the guitar prior to delivery. This resulted in the guitar being delivered to a high crime area and left unattended in plain view in a box labeled as a guitar. It is incredibly lucky that the new occupants were honest, retrieved it before it was stolen, held it for Fed-Ex and that Fed-Ex was ultimately able to deliver it correctly. (No thanks to Jon.) Jon never once acknowledged his lack of attention to detail with my valuable instrument, or apologized for mishandling it. IF he had, that would have been the beginning and end of it. Instead, Jon's actions have forced me to leave this review as a warning to potential customers. AVOID AT ALL COSTS. THIS IS NOT SOMEONE WHO TAKES PERSONAL OWNERSHIP, PRIDE, AND RESPONSIBILITY FOR THE GOODS AND SERVICES HE PROVIDES. AVOID AT ALL COSTS. PS: 1. to be absolutely clear, Jon waited TWO days after i reached out before he contacted Fed-Ex. 2. I have screenshots and pdfs of everything. 3. i fully expect that instead of demonstrating basic customer service and simply owning his mistakes and apologizing for them, Jon will reply to this review with more gaslighting and personal attacks. AGAIN, Avoid At ALL Costs!

I love this place! I live in California but have family in western Mass. I've been here four times…read morenow, once for food, twice for music, and once for the luthier himself. All were delightful. The decor is outstanding. The music is intimate, varied and always fun. And Steve is completely at home with his place. I could not recommend it more highly. Just go!

The best music scene in the area, legendary open mic. Great crowds, and amazing team that runs it.read more

If it were possible to rate with no stars, I would have chosen that option…read more Looking to support a local business while I was visiting the area, I visited this store to see if they had anything for an experienced guitar player to buy. After browsing the rather unimpressive stock, I left after a few minutes. Here's where it gets interesting: the owner followed me out of the store and angrily yelled at me from across the street for coming into his store a few minutes before the store opened! Apparently there was a small "closed" sign I missed, yet the lights were on, people were inside, and the door was open, not to mention a sandwich board advertisement for the store set up outside. That's one potential customer lost forever.

I wanted to say how incredibly fantastic Frank and his son Sam have been to me. This establishment…read moreis a combination of music culture, curated instruments, vinyl records and amplifiers from vintage years up for sale, and the expert and educated advice of Frank and his very talented luthier son Sam, who fixed up my Breedlove so it wasn't fret- buzzing. Now it sounds like a top of the line Martin. And to hear the lessons that go on in the back at a maestro's demanding pace. Wow! Five stars.

It was my first time doing pottery and I had an amazing experience. We signed up to make bowls…read morebecause why not make something functional for your everyday life. The instructor was very patient and had a lot of knowledge. They made sure that you were happy with your art piece. Along with make an art piece, you also learn tip and trick on the pottery wheel. Can't wait to see the finish product in a couple of weeks.

I've been to this studio to either take a class or paint pottery a few times so far and every time…read moreI've been it has been an amazing experience! Both the sculpting and wheel-throwing workshops have talented and patient instructors who will help you to make the pottery masterpiece of your dreams. This place isn't just for kids - I've been with groups of all adults and had a great time (also keep in mind it's BYOB). I definitely recommend stopping by!

Francesco was so lovely to meet and work with. My son, who was nine at the time, had just started…read moreplaying piano. We wanted to purchase a good instrument, but not break the bank. Francesco took a lot of time (over several visits) to educate us about the brands he carried in the store, what makes a high quality instrument, what to look for. He never pressured us or steered us towards a higher priced/higher quality instrument and he agreed with us that we should start slowly and then, if we needed to, trade up for a higher quality piano later. In fact, he made the decision very easy for us. We purchased a good middle-level piano, and when my son needs more instrument, Francesco will buy back our current piano for what we paid for it, and help us trade up for a higher quality instrument. How could we go wrong?! Also, two free tunings with the new piano, which is a great deal. He came and delivered it to us, advised us on the care of the instrument, and has always been very available to us. He wants to be sure you are really happy with your purchase. He really knows his stuff and is a pleasure to work with. Please give this business a call if you are in the market for a piano, or are in need of a tuning. Our piano teacher has two gorgeous grand pianos in her home and she said she ONLY trusts Francesco to tune them. She said his tunings are extremely reasonably priced and he does an EXCELLENT job.

I worked with Francesco. He was the most honest guy. He gave me a price on a piano that was lowest…read morethan all other dealers. He was informative and sent me videos and reviews about the model I wanted. He was wonderful on the phone and went out of his way to explain to me the process of shipping and delivery to Boston. I will not hesitate to call them again! So much better than the other paino dealers I dealt with.