My daughter has couple lessons with the violin teacher called Ingrid Wong there, and she is the worst one who I ever met in a western country. The verbal insulting and bullying of my daughter a 10-year-old minor during the lesson, along with the unfair and unjust blame that was placed on her, are of serious concern. Even I have reported to her supervisor, it didn't work out. It is my belief that this teacher's actions violated the principles of conduct expected from an RCM-registered teacher. The way my daughter was treated in that situation involves a failure to adhere to the basic standards of respect and professionalism required in an education environment like Tom Lee Academy!!! read more

came into the store to get a hard to find chord. they had one! and they explained why it's hard to get, and why I should get this kind, as opposed to the non stereo version. I bought with knowing I was getting the right one! we need more knowledgeable people who have a passion for what they sell and do. you will find that at this store read more

Agree with the other reviewers here about poor customer service. I went in to enquire about some equipment. A young lady there was polite and smiled, and went to get further help from a senior member of staff about a technical enquiry. A senior member of staff returned and was unfriendly, and answered my questions in a cold/unhelpful tone (I had done my research). I had paid for the equipment of over $100 and thankfully my friend suggested to check it. I found it was not compatible for a laptop (although I had said this was what I would use when the senior member had asked me). I went back to the cash till to the senior staff member, but he seemed he did not want to tend to me and did nothing to acknowledge me while I waited. (Perhaps he only wants to serve certain type of customers?) Thankfully the Branch Manager saved this extremely poor customer-service experience somewhat as I hung around waiting to ask about this connection. The Branch Manager was able to provide a little more information (though was unable to my specific question which I thought was fine as long as you do not try to pretend to know the answer and be patronizing like the other senior member of staff). By that time, I had concluded I no longer want to give them my business. They will no longer get my business unless I hear there'll be a change of staff/management. I get far friendlier, more helpful service from Dollar Stores. If you go in expecting friendly customer and knowledgable service - you may be disappointed. In contrast - I went into BestBuy afterwards. A young gentleman helped me (with a smile!) and admitted he didn't know the answer to my question but helped me look online on his phone, stayed with me and answered all my questions as much as he could. While we were not able to find specific answer, he suggested I buy and try it. How's that for customer service? Dear Tom Lee owner - good luck to your business. You may need it. read more

I have never did a review but this is place to go for deals and knowledge the owner Dallas knows everything about what you want or are looking for a total guru in the music industry ... he blew my mind ... Dallas is the man!!! The staff is over the top I really like this store!!! FYI I spend all my money on music at this STORE only .. other Tommy Lee's are awesome but they don't have Dallas ... to date I have had custom orders and store buys totaling over 100K in the last 2 years and they have delivered fully in quality and service. Thank you Tommy Lee!!! read more

I dropped in looking for specific hardware for my guitar rebuild, and was promptly told by both men that there was no part called that on a guitar. After I described what the part does, they asked "Why don't you point it out to me on a guitar like yours" and still had no idea. I think maybe it should be part of work experience to build or at least assemble a guitar from the bottom up. I found the part no problem the next place I went, with none of the condescending tone. read more

Store has had the supplies/material I was looking for each time. However, employees seem to have forgotten they are still a store which provides customer service as you will get none at this location. No greetings, no assistance and when you are ready to pay there will be someone at the cashier playing in their phone. In other words unless you know what you are looking for probably not the place to go. Been to the new location on two separate occasions and seriously questioning if I will ever be back. read more

I went into the barnet location at around 4:40 sunday afternoon looking for a new guitar. When i walked in not one employee greeted me or even agknowledged i was there so i just started looking at the guitars myself. A couple minutes go by still nobody so I look around and theres 1 employee at the cash register but no customer, 2 people in the back room watching a movie, and a couple people in the piano room looking at something. I grabbed a couple guitars down myself from the 2nd highest row of guitars so i could check them out. By now its been around 10 mins and still no ones come to help so i walked into the acoustic guitar room to check them out as well as i was looking for a new electric and acoustic guitar. Still no one has come to help so ended up just walking out of the store in disgust i guess watching a movie in the back room is more important. I called tom lee head office to bring this to their attention on monday, its now thursday and still no call back. So i called again today and no manager is there to take my call. For a company thats been around since i can remember im suprised their customer service is soo bad. Theres many other music stores around but i remember shopping tom lee when i was a kid so i tried to stay loyal...never again shopping with tom lee!! read more

my first experience with tom lee was 1995 when my wife went looking for a birthday present for my 50th. hadnt played for about 25 years . my wife had no idea what to look for or how much she would have to pay. the staff went out of their way to show all levels and price ranges plus any other equipment i might need,cables, tuner,bag or case etc. since then i have been a loyal customer because they are aleays there to answere any questions about what strings to use , books or videos available , etc. i have purchased 2 guitars 3 amps and 4 mrw electric for xmas presents. keep up the good work. by the way dont tell my wife about the mrws. read more