This is not a reflection on Paul Sarnack, or his personnel. However, being my agent, this is a…read morereflection on the company's claim department his office represents. Dear Allstate Customer Relations Team, My name is Marvin Fraser, and I am writing to formally express my profound dissatisfaction with the handling of my insurance claims following the severe winter storm damage sustained by my home in the Delaware/Northeast region of 2025. After twenty years of loyal membership and consistent premium payments, I find it deeply disappointing that Allstate has demonstrated little to no meaningful effort in addressing my claims for roof and screened patio damage -- damage caused by one of the most severe winters this region has experienced in decades. Despite submitting my claim in a timely manner, I continue to find shingles on the ground after every subsequent storm, a clear indication that the matter remains unresolved and that my property remains vulnerable. Given the lack of responsiveness and the absence of adequate support from your organization, I have made the decision to personally finance 100% of the cost to replace my roof and upgrade my screened patio to a glass enclosure -- expenses I reasonably expected my long-standing insurance coverage to address. Furthermore, I wish to formally notify you that, effective June 1st, I have secured both home and auto insurance coverage through another provider USAA, and saved me over $500-- one that I am confident will deliver the level of protection and service my assets deserve. After two decades of membership, this was not a decision I made lightly; it is a direct consequence of the inadequate service I have received. While I do not intend to actively disparage your organization, I will not hesitate to share my honest experience should anyone seek my recommendation regarding Allstate's services. I trust you understand that customer loyalty is earned through consistent, reliable service -- something I regret to say I did not receive. I sincerely hope Allstate takes this feedback seriously and takes meaningful steps to improve how it serves its long-term members. Respectfully, Marvin Fraser Former Allstate Member -- 20 Years

Ever get one of those mailers that say "get a policy for $500"? Well, don't fall for their…read moredeceptive marketing, total waste of time. It took at least an hour on the phone to realize this. Line for line, AllState is more expensive than Progressive.

Great rates, we have been with them for a few years 4-5,…read more nice honest people who are very responsive to any questions, they answer the phone and return phone calls with answers.

From the owner: Auto Insurance Home Insurance…read moreLife Insurance Business Insurance Renters Insurance

I had a great experience getting business insurance through this agency, and I have to give a…read morespecial shoutout to Lesly! She was incredibly helpful, patient, and always quick to answer my questions. She made the whole process so much easier than I expected and took the time to make sure I understood everything. It's not often you find someone who genuinely cares about helping their clients, but that's exactly how Lesly made me feel. If you're looking for an insurance agency that's easy to work with and provides excellent customer service, I definitely recommend them. Thank you again, Lesly, for making this such a great experience!

Great Location, near everything in South Salisbury and Super easy to find. Staff is always friendly…read moreand very helpful.. Also, a real person picks up the phone, so no automated phone system!!

I decided to switch insurance companies for the first time in my life last year. It was in a last…read moreminute scramble for home owners insurance days before closing on my first home in march 2012. I was very pleased with the competitive rates paid and quality of service on each interaction with my agent Matt Jones. I would and have recommend them for any insurance needs. I have my home, auto and life insurance all with Matt at Nationwide. When I have a question, I get an answer and or results smoother than anywhere else. I have been in automotive sales for ten years and am no stranger to calling insurance companies. Some are nice, some are well priced; wilgus does both very well.

Fred has been my agent for 10 years. He is always there when I need him or have a question. He…read morealways returns my calls right away, is responsive, helpful and knows his insurance. I have a son-in-law that sells insurance and I do try to throw my business his way but I will not take my insurance from Fred. He is loyal to me so I am equally as loyal.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Salisbury, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more.

Great experience at State Farm and Luke McCabe. Very…read moreknowledgeable and professional Reasonable prices

Chris is very nice and extremely knowledgeable. Claims experience was wonderful! Highly recommend…read moreChris and we love State Farm!

After driving from Philly on Friday night, my husband noticed electrical issues happening on our…read moreChevy Silverado 2002. We called Mossbrook Saturday morning and TJ said bring it in. Got there around 9:50. They took us right away, diagnosed bad regulator, found a part and we were finished by 11 am. Clean waiting room, pleasant staff and my husband is satisfied with the work and cost, especially since if we were home he would have done it himself.

This company is awesome, what a great family run agency. Auto, Home, Life, you name it…read more Harry Mossbrook Jr is the best :-) I would strongly recommend this company to anyone that needs Insurace, great people :-)