This is the best place to have your Toyota serviced. The service managers are super. The waiting…read moreroom is clean and spacious and has water, coffee, and some packaged snacks. Toyota does a multipoint inspection with the oil change. Service was quick, and the results of the inspection were carefully explained. I opted for a needed alignment that was completed within another 45 minutes. Highly recommend Ed Martin service!

We rented a van for 11 days. It was clean, ready on time, fair pricing. Counter help was friendly,…read moreprofessional, appreciative of the drop off area after hours. Everything was perfect, hassle free and no complaints. Third time renting here, we're loyal customers!

Destiny was incredibly helpful. We ended up at the dealership due to issues with our 2022…read morePathfinder. The service center had closed for the evening, but she stayed late, and set us up with a service rental, that she also cleaned for us. The administrative assistant at the front desk was also kind and helpful. When we are ready for a new vehicle we will head to Ed Martin.

Alan was wonderful to work with. We kept him past his normal hours and he never made us feel…read morerushed. With 6pm closing times we found it hard with work to get there but he always stayed. He helped us negotiate a good deal on our new used car and get a fair deal for our trade in. I wish the sales manager would have come out and introduced himself and worked with Alan and us to save some back and forth time. Zachary in the finance department was also very friendly and knowledgeable in helping us finish the process. We did end up adding on the warranty thanks to Zachary helping us see the value. We were very happy with the service and purchase of our new car. We would highly recommend Alan and the Ed Martin Nissan dealership.

The technical service onsite is awesome, unfortunately you must drive over to the dealership as it…read morealmost impossible to get someone to answer a question over the phone. I am very disappointed; I would never have bought a K4 from Napleton if I had known that non-mechanic Customer Service is so poor. A remote call center that can only handle simple question is poor. However, in my opinion onsite leadership that agrees the remote call centers are weak, and doesn't fixit is worse. I not sure yet if I will buy another, but it will not be from Napleton KIA. I don't like writing Negative reviews, but have I unsuccessfully tried to talk to the General Manager since last Thursday (6-days ago).

I stopped by Kia of Fishers to get an appraisal on my vehicle. Before coming in, I had already done…read moremy homework and knew the market value appeared to be higher than my lease buyout, so I expected a relatively simple conversation about my options. The employee who initially helped me was friendly enough, but the overall experience quickly reminded me why I generally dislike car dealerships. The process felt longer and more complicated than it needed to be. I prefer direct conversations, clear numbers, and getting in and out without a lot of back-and-forth. The biggest issue for me was the interaction with management. Instead of really listening to what I was trying to accomplish, the manager seemed more interested in steering the conversation toward his version of helping. It felt like he was talking at me rather than listening to my questions and concerns. To be fair, maybe I'm not the typical dealership customer. I don't enjoy negotiating, I don't enjoy sales pitches, and I value efficiency above almost everything else. Unfortunately, this visit felt like a textbook dealership experience, and not in a good way. If you enjoy the traditional car-buying process, your experience may be different. For me, it reinforced many of the reasons I avoid dealerships whenever possible. - JY review

If zero was an option they would get a negative 100!!!! Complete scammers. I bought a $50k with…read morethe "bumper to bumper warranty" which was actually a "custom warranty" that doesn't cover all the issues wrong with the car. I wanted to take it to my mechanic before buying it but the salesperson told me that the warranty I was buying would cover absolutely everything so said there was no need to do that. I went there multiple times asking the manager to help resolve the issues and he was no help whatsoever. I would never recommend doing business with this horrible company!!!!!!

I purchased a 2020 Shelby GT350 this past December of 2025. The process was painful because I…read morepurchased the vehicle out of state through the internet so that is on me, but honestly even if I had been in front of the car I would not have seen this, at least not without a lift. Also the owner/manager of the dealership took interest in the sale by calling me to try and speed up the process, after which I could never get in touch with him after deciding to purchase the vehicle. Trying to make a long story short, I get the car the first week after New Years. I bring it to a Ford dealership to get it inspected for state registration. I get a report that the a/c belt failed because it is shredding and that there is a bad oil leak coming from the oil pan. I cannot pass the state inspection without the fixing the belt and removing the tint that had been put on. Granted the tint was not the dealership's fault but the belt and oil leak should have been found and fixed before selling the car. I express this to the salesman that I had dealt with and he down plays the problems, I guess he did not understand that without a new belt I will not pass inspection. He states that his master mechanic will contact me and tell me that the inspecting dealership is trying to rip me off. When I got the car back I began looking at the oil pan leak and I think whoever did the last oil change (probably the dealership before selling) put too much oil in it as the dipstick marked the level almost half way up the stick. I do not think I have seen an engine over filled as badly as this. I think the mark of a good dealership is that you are want to return to them to purchase another vehicle. I would not be willing to go back to Coast to Coast Imports for anything.

I rarely leave negative reviews, but my experience at this dealership has been disappointing enough…read morethat I feel compelled to share it. What has frustrated me the most isn't just one visit. It's the overall customer experience and the complete lack of effort to build a relationship with repeat customers. Customer retention should matter. It should never feel like once the sale is made, the customer no longer matters. During my visit, I expressed these concerns to one of the employees. I explained that when I visit my Kia dealership, they consistently make me feel valued. They communicate well, work to accommodate me, and understand that creating loyal customers is just as important as completing repairs. Here, I have experienced the opposite. I even brought up the fact that despite scheduling service and explaining my circumstances in advance, I have never been offered accommodations such as a loaner vehicle when it would have made a significant difference. I wasn't asking for special treatment. I was asking for the kind of customer care that encourages people to return. The employee I spoke with was polite and apologized several times. He admitted there wasn't much he could do and offered to get the service manager. At that point, I declined because my concern wasn't about convincing anyone. If the people making those decisions already knew the situation and still chose not to help, another conversation wasn't going to change that. After paying my bill, I walked outside to wait for my vehicle. While I was waiting, another customer's vehicle was returned looking freshly washed and cleaned. A few minutes later, my vehicle arrived dirty. I politely asked why my vehicle hadn't been washed. The employee simply said, "I just brought it up here. That's all I did," and walked away without offering to look into it, explain anything, or try to help. I went back inside and told the employee I had been speaking with what had happened. He apologized again and said he was sorry that response had been given to me. At that point, I couldn't help but laugh because it perfectly summed up my entire experience with this dealership. It wasn't just about a car wash. It was about feeling like my concerns didn't matter. Seeing another customer's vehicle returned cleaned while mine wasn't, combined with the dismissive response afterward, left me questioning whether I was being treated differently. I can't say with certainty why the difference existed, but I can honestly say that's how the experience felt, and it left me disappointed and frustrated. I've reached the point where I'd rather take my business elsewhere. Good customer service isn't just about fixing cars. It's about making people feel respected, valued, and appreciated. Unfortunately, that has not been my experience here.

I had a very good experience with my sales representative he treated me very well. Then came…read moredealing with the finance person. I thought by putting down a bigger down payment it would make for a more reasonable monthly payment. I made a mistake with dealership math the extra money for the down payment made a little difference in the payment, but not enough to cover what money was given. I would have been better off putting the money towards the car payment each month. So buyer beware when dealing with the finance guy just say NO!

Owen was fantastic! Very courteous to our kiddos and very patient with us as we figured out the…read morebest fit for our family. Owen was quite delightful and a joy to work with. I highly recommend him if you're looking for professional, stellar customer service!!

They like to lie about the conditions of their cars and take your money. And when you try to ask…read morethem About it they don't take full responsibility and your stuck with the big bill

My four stars all go to Drew (and five, but I had to take at least one away from the experience)…read moredue to the delays and miscommunications in the system. That cannot be blamed on the people. If you want to implement a new system it should work, and not cause problems for staff or customers. Drew is the man. He takes care of everything and he's a huge help. He made sure I was happy leaving when I was less than pleased coming in today. I really appreciated him and the manager (and the service tech) showing me what they had done. we'll see if we can get that last star.

I set up an appointment for 1:00 PM to get a back up key and look at my tail lights. When I arrived…read more3 people walked past me and said "someone will be right with you. When some came to assist me, we talked about what I needed serviced and then told me it was going to be a couple days. These are very quick issues to fix and should not take "a couple days to fix". I mentioned that it would be helpful if they reached out to let customers know that they are going to be without a car for a couple days

Great experience! They had an answer for every question I could have and were very fast, efficient,…read moreand flexible! It was a low stress/pressure environment and a very helpful team!

Our daughter (24) bought a 2016 Honda HRV in June from Omega. Lives in VA, relocating to an area…read morewhere she knows no one and has at least 30 min commute. Bought all the warranties with the car. Put 7k cash down and financed the rest, wasn't a cheap car. Noticed before the test drive the tire was very low. Was told by Mike because of the cold mornings we've had (yeah in June) they checked the tire "they put it up and blow air and check it for any leaks" Mikes words. That clearly did NOT happen. Our daughter flew back to VA and we had plans to swap cars in a few weeks. She had one of ours. The car had not been driven for a week. I noticed tire was low again and saw a nail in the tire. So it hadn't really been checked. We fix the tire, then Check engine lights come on, headlight is out and parking break light is flashing, back up camera doesn't work has actually been dismantled. Take it back to Omega and find out the radio has been swapped out, car has a non factory radio. Told by Mike it was an Apple system, which it's not an Apple system. Also previous owner also dismantled the backup camera. Drive it home, engine light comes back on. Take it back. Cancel our trip to swap cars. Try again. Halfway to our trip check engine light comes back on. We drive it to VA not wanting our daughter in it. In VA take it to a Honda dealer, $199 for diagnostics. Multiple parts not Honda. Needs about $1600. worth of work. Multiple parts are not Honda. Honda contacts the warranty to find out what will even be covered. Find out the payment was NOT made to the warranty company so it was cancelled. Mike is supposed to on it with the warranty but we don't even know what's going to be covered. Will our daughter now have to pay an additional $1800, I guess we wait and see. Earlier my husband talked to Mike about the warranty being cancelled; even with Mike knowing the car is again in the shop in VA. There was no apology, no reaction at all. NO I would NOT recommend this dealership. It's has been an absolute disappointment. Had the car not even 1 month, it's something bad every time it gets driven. Which the only time it's been driven is back to the dealership to fix something. This has been the worst experience I've ever had with any business dealing. Don't risk it. Find another car. Find another dealership. I wish we would have walked anyway as soon as I saw the flat tire.

I was in an accident where my car was totalled, I was not excited at having to replace it. Nick…read moreDuffy was the salesman who helped me, he was patient, sympathetic, forthcoming and most of all Full of life. He made the experience fun and exciting and if I had been paired with anyone else I don't know if I would have bought my Kia Sedona! The whole experience from beginning to end was seamless even with a bit of haggling thrown in! I and my family are so grateful.

Bought a set of tires here 2 times this year. I shopped around and each time this place had the…read morebest price. The also goes for prior years. Their Black Friday sale seems to be the best deal. I went on Black Friday with an appointment. The wait was going to be a long time, so they shuttled me back to my house and picked me up when the car was ready. Josh was our point person. He was amazing and the best professional!

I highly recommend this Auto Zone if you are looking for a great shopping experience for parts for…read moreyour vehicle. The auto part store and parking lot are extremely clean and organized. I was greeted by both employees while entering the store. While standing in line, Bill informed me about the snow that is coming our way and told me to be safe and have a Happy Holiday. Jacob has outstanding customer service skills, I came in looking for windshield wipers and he told me about the wipers that were on sale and also told me about the benefits of using De-icer. I bought the wipers, he placed them on my vehicle and I bought the De-icer too. I am a very satisfied customer, keep up the great work Jacob and Bill you both are doing a wonderful job. You guys ROCK‼

Daughter and I went in to purchase wiper blades. As her mother, I wanted to make sure she knew…read morewhere to find supplies for her first car. I made some friendly chit chat with staff before asking for product. The young man at counter made joke that store was completely out of entire stock of blades. After we did not laugh at his joke, he located blades for our vehicle and he offered to install for us. Two older men behind counter then started whispering and giggling to each other right in front of us. Thought it was uncomfortable and unprofessional for men to act this way around two women. Not likely to patron this store again.