I had gotten a few car washes here and so far, I haven't had any issues with them. There are some spots that didn't seem to be washed the best, but all in all, it was good. The prices for the washes are pretty good as well. You can pay by wash or get the membership. I have been debating on the membership. There are quite a few locations that are around this way, so I wouldn't have an issue with finding one. The staff that I have encountered have all been pretty nice. read more

The car came out, mostly clean. This is the first time using this car, wash location, I live a short distance from it and when I got home, I realized that the back of the vehicle was barely touched by anything in the car wash. So I called first thing in the morning to see what the text was for it, and it was to go through again and let them know the issue, so I returned to the same location had the car re-washed. The back is a little cleaner, but still dirty. Seriously!? Do I need to buy a membership so that I can just drive in circles and go through the car wash multiple times every time I need it washed to make sure it's clean? I figure at this rate, it should take maybe four trip trips to the car wash before my car is truly clean. read more

I've been using Tommy's car wash in Saginaw for quite a while, they clean my vehicle pretty good but it doesn't dry it. The only part that's dry is the hood and roof. The rest of the vehicle is soaking wet. I'm used to it and after a wash I park and wipe it down, it's something I shouldn't have to do but I live with it. The problem is in the winter it's too cold to wipe it down. You have to air dry it and what happens is all the little water droplets which are all over the vehicle dry and leave a white dot. I pay for the wash which includes the spot free rinse, well somethings coming out of the nozzles but it isn't spot free rinse or it doesn't work. I've notified Tommy's headquarters and local a while back and nothings changed. read more

They put a bent in my two day old Trailblazer. I put in a claim and they sent me a touched up photo saying the bent was there before I went there. read more

Tommy's Express® Car Wash - A doctored up photo. Why is that the only clean spot? - Auto Detailing Near Me - Saginaw, Michigan

Tommy's Car Wash in saginaw damaged my car. The machine ripped off my metal roof molding part way and forced it to rubbing down the driver side of my car during the remainder of the wash, causing scratches. As soon as I exited the wash, I heard this metal scrapping and pulled over. The molding was dragging on the ground while still hooked into the rear part of the channel. I immediately pulled in and talked to the attendant. The nice young woman took my information along with pictures. She said someone would reach out in 2 to 3 days. 4 days later not a peep. I called to check on the status. She said she would leave the lady a message. 7 days later I stopped in, still nothing. She said she would reach out. The next day I got an email stating they would not cover the damages. I emailed back asking someone higher up to contact me. The same lady that emailed me called me. She repeated what the email said and offered 2 months free on my membership. I asked why I would want to continue to support someone that doesn't stand by their product or service. She said nothing. So I hung up. Horrible management in my opinion, I definitely will not be back and I have already cancelled my membership. ² read more

I have been hit twice now inside the car wash. I don't care when the people working in the car wash tell me when to go in, I always wait. They put to little space between cars so if something happens and someone accidently doesn't put the car in neutral right away you get hit. Its ridiculous that this has happened twice in a short period of time for me. I'm tired of having to deal with insurance and now have to lose my car for a few weeks. I will not be happy if my insurance goes up because of these experiences. read more

Tommy's is the best. Quality car wash that gets you through quickly. I like their convenient locations that works out great with my monthly subscription. Friendly employees as well. read more

car never seems clean after wash and it is never dry always streaky best part when you say anything they do not care just take your money

I appreciate the glitz and glamour of your fancy looking car wash, but at the end of the day you have to be able to completely and thoroughly wash a vehicle . The front and sides although still wet were washed but the back of my Yukon was not . You have to do better, or back to Mr.Car wash. Very disappointed in your service. You have 1 job, wash the car thoroughly. No excuses....... read more

Finally!! An automatic car wash that actually does a quality job. My car was so dirty covered with salt and road grime I couldn't look out the back window. It looked like a two tone car, brown on the top half and silver on the bottom have with silver wheels. I was positive I would have to run it through twice to get it clean however I was 100% wrong. My car was completely clean. I've tried all the car washes on Bay Road including the one that asks for tips BEFORE doing a car wash and other car washes in the Saginaw area. Tommy's Express Car Wash does the best car washes. My only complaint is that I wish it was closer to where I live. read more

The drive through machinery did a decent job, it didn't get all the bugs off and left the car wet, the blowers didn't quite get it completely dry. Free vacuuming was a nice perk, easy to use and did the job. Would definitely use Tommy's again if in the area. read more

Closing time says 8pm but were closed at 730 i sat there for 5 min and saw 20 cars have to turn around. Should not close early and make customers waste their time coming for nothing! read more

Had a coupon to try Tommy's for a free "TheWorks" car wash. Went through and came out still dirty. Not happy at all but at least it was free and not out the $22 it cost. Thought maybe they were short staffed due to nobody at entrance to help guide you in. Went home and washed it myself. Went back a couple weeks later with another free coupon for same "The Works" $22 wash and once again came out not totally clean and spotty???? WTH !!!! Will definitely not be going there again or recommending them read more

From the very first day, I started a membership with Tommy's express I had issues. There were always 3 to 4 people inside watching while you try to load a big truck onto a track and then getting yelled at for not being on the track. My question is why is there not anyone guiding you, itt an easy fix. The waste of money is all the people spending time chatting when they could be more productive. read more

Went through the first time , my car was still dripping with water . Went through a second time right after (cashier was nice and did it for free with no issue) my car dried up but it was still dirty and still had snow on it. Windshield was still dirty. You would think going through twice would clean your car but nah. read more