I had a very disappointing experience during an EMG of the brain at Shore Neurology. The technician…read moredid not introduce herself, gave only a very quick explanation of the test, and immediately began placing electrodes without checking in on my comfort. During the procedure, I experienced significant head pain and was visibly upset, with tears in my eyes. Unfortunately, there was no empathy or reassurance--only repeated instructions to "sit still." It felt dismissive and unprofessional, especially given that patients undergoing neurological testing are often anxious or in pain. This type of bedside manner is concerning, particularly when working with sick or elderly patients. When I later shared my experience with the doctor, I was told this was not the first complaint about this technician, which made the situation even more troubling. I hope Shore Neurology takes this feedback seriously and works to ensure patients are treated with compassion and care. Shame on you for not reprimanding this employee.

Let me start by saying this review is not about the doctors. I drove my friend, who was…read moreexperiencing memory issues, to an appointment with a technician named Robin. The procedure she had involved wearing a neurological device for 3 days to analyze her medical issue. I questioned the tech at the first appointment to find out what my friend could or could not do while wearing the device. I was only told "no bathing, showers, or head scratching". She was very abrupt in her answer. I let it go. The following Monday, we returned to have the device removed. Same technician, Robin. When my friend came out of her office, she looked upset. I questioned her, and she stated she wanted to go to the car. At that point, she started to shake and filled up with tears. Robin rudely told her she was supposed to read the instructions in the pack and change the batteries. She told her it probably would only show one day of results, so she just wasted her time! She said she was rough taking the electrodes out of her hair, and let her leave the office with her hair sticking up with red dye in her white hair. I tried to make her laugh by stating she had devil horns just to calm her. At this point, I asked her to sit in the car because I had to take care of something. I went back to the office to question her unprofessional behavior. Robin just happened to be eating her lunch at the front desk with the receptionist ( who was very nice). I proceeded to question Robin's actions, and she bluntly told me it was my friend's responsibility to listen when she gave her instructions! I laughed and asked, "What kind of professional are you? My friend was there for memory issues, and you berate her for not understanding you? I also told her that I questioned her (Robin) after the first visit, and she never mentioned the battery pack or enclosed instructions. I'm not in the medical field, so I would not know what was in the battery pack. She pointed to her name tag and said, "Go ahead and report me, my name is Robin!" Basic instructions when the appointment was made should have included wearing a button-down shirt, since a pullover, like my friend wore, made it impossible for her to change her clothes while living alone. Explain how involved the procedure would be, not to drive alone, and how to deal with the anxiety she felt wearing the device for 3 days, living alone. Dr Miskin is her doctor, but he was not involved in this complaint. I have read good reviews about him, and my friend appears to be comfortable with his care. It is upsetting to know a Shore Neurology would hire a person like Robin, who truly caused emotional issues for my friend. NJ has laws against elder abuse. This technician needs to read them. No medical professional should insult anyone, but especially a woman in her 80s with memory issues. Having a negative person represent the medical group can hurt the reputation of the staff. I hope the doctors address my concern.