This store has limited supply and awful service. The main woman working here was incredibly rude and unsympathetic to my child with special needs. If you are looking for a store that cares for ALL children, I don't recommend this one. read more

The service at Tom's toys this Christmas season has been atrocious. The selection is bare and the service has been the rudest I have encountered in a long time. I am a long time resident in Great Barrington but, as an older person, haven't visited Tom's Toys frequently. However, for my grandchildren's Christmas gifts, I went to shop there this year. The service I was met with was awful. I have a hard time walking and had accidentally bumped into a few stuffed animals. I apologized but was met with rudeness and a lack of empathy. I was humiliated in front of the crowd within the store. There was one worker in particular who astounded me. I left the store shocked by the rude service and extreme lack of empathy from one worker in particular. read more

I took my kids and wife to Toms toys and its safe to say we were surprised,to say the least, by the awful service. There is one person in particular who can clearly not function in their role as a salesperson. My kids had a rude encounter with this person and my wife and I were shocked by the rudeness of this worker. As some of the few Indian families in this area, we left feeling very unwelcome by this business.This interaction did feel racially motivated to both me and my wife. read more

We loved this place, but no one loved it more than my son that day. He's obsessed with his letter train we got him from here. Good quality stuff and just a cute shop. I'd definitely come back here if in the area. This has been one of my favorite toy stores we've gone into or I should just call it my favorite because we haven't gone to anything better lol. I wish we had a place like this by us, then again it's probably better we don't because we might go broke :) read more

Greeting by sales woman was to ask if I had my mask, which is not a mandate, but actually a directive. Selection wasn't great and while I try to support local businesses, most items were very overpriced. Perhaps if the sales people or whomever was there today had been polite and welcoming, I may have bought more than a couple stocking stuffers. read more

Tom's Toys are a eclectic collection of both mainstream toys and toys from around the world. Yes their prices may be higher than what you'd find on Amazon but you're also buying the charm and tangible nostalgia of walking through the store. Stand out items including the educational Star Wars books for your little Jedi and these adorable German toy cars. read more

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Love Tom's Toys . . . Whether you order online, come to the store or prefer curbside pick-up they are the store for games, toys and more for every age!! That store that all the people that help you care and really want everyone to truly enjoy their store and what they bring home or receive as a gift. So do not hesitate to do all your shopping for puzzles and so much more at Tom's and yes they will provide free gift wrap so you don't have to and ship gifts too!! If you just don't want to settle on a specific item they have gift cards so the recepient can go on a shopping spree in the store, from home or by phone or online. read more

Stopped by the place on the recommendation of my in-laws who know that my wife, and I like to spoil our nephews, and nieces. The selection of toys is top notch. It was really a matter of what not to buy given what we were there to spend. We picked up. Ride on Mercedes from my nephew which he is over the moon for and Brueker fire ambulance for my other nephew who can't get enough of fireman toys, but had several fire engines, and fire stations. We will return! read more

This is an awesome toy store. I went into two or three other toy stores within a three block radius and Tom's Toys was the best. I went in with a specific toy in mind (two, in fact) so it was unlikely to find them BOTH at a single store and Tom's Toys had them! They also had variations of those toys so I was able to pick the one that was best for my little cousin. Just so you know, both of these toys were games that are Mensa (google it) approved for all ages. They're puzzle games that challenge players to exercise their mental capacity. I think it's significant that Tom's Toys had two such toys because it shows me that they don't just care about mindless toys that will be quickly tossed aside. These toys are quality that can grow with children into adulthood! What else is significant about Tom's Toys is the prices. I thought the prices were reasonable. The employees were friendly. There was free gift-wrapping (with ribbons!). This place is the bomb-diggity!!! read more

Best toy store within 50 miles of my home. Always find wonderful, quality items for children.

Oh, it has become so easy to go online and find what you want - but I didn't want to do that for my grandson's 6th birthday. Little guy has specific interests and I really wanted to find the right thing for him - HANDS ON! To begin with there is a sign NO DOGS - oh my - never expected that - had my two little babies w/me. What to do? What to do? Well they let me bring them in and luckily their behavior was exemplary! So proud of them :) The help and direction that I received was nothing that you can get online -the young woman who helped me was able to zero in on the perfect gifts for our boy! They wrapped them so beautifully - that that alone was a pleasure - watching him dig into his gifts and watching the paper fly. It's important for Nanni and Gramps to give just the right things :) And right they were - a car from Playmobile (brand new item in their line) and a skeleton that hangs - eek - well, he is interested in the body. He loved his gifts! It was such a pleasure to see the delight on his face as he opened his gifts. So thank you - Tom's Toys - for taking the best care in helping me select his gifts. read more

My family shopped weekly at Tom's Toys for months, easily spending many hundreds of dollars over the past year for our son and on gifts for other children. Several weeks ago, my wife tried to exchange an unopened box of Thomas the Tank Engine tracks for a different set of Thomas tracks. First she was told the return would be discounted 25% because she didn't have her receipt (despite the fact that the store's price tag was still on the box). Then she was told by the teenage salesgirl that they shouldn't even accept the return in the first place because a piece of cardboard the size of half a penny was missing from the box. When my wife said, "fine, forget about the return, I'll just pay for the new tracks," the salesgirl continue to lecture her loudly in front of a crowded store of customers why they shouldn't accept the return. This kind of treatment is unacceptable for any customer, but particularly unwarranted for regular customers. When we finally were able to bring this up to Tom himself today, he never saw fit to extend a simple apology, and instead went on for 10 minutes about store policy. After my wife said that she could buy Thomas toys at the neighboring Gifted Child, only then did Tom grudgingly offer a free Thomas to our son. But as with most incidents like these, it wasn't about the $6 we lost when we (finally) returned the unopened tracks and it wasn't about getting a free toy - it's about friendly service - that's the only reason to shop at your local toy store instead of online or at one of the chain giants. As a result, we will no longer be shopping at Tom's Toys and instead will be frequenting the Gifted Child on Railroad Street, where they are always friendly. We advise you to do the same. read more

Great selection, too pricey, staff not very friendly. It could have been an off day but I was not pleased

Best toy store in the Berkshires. They have a great selection, and the staff is quite helpful. Sometimes they run low on the most popular toys, only reason why I'm not giving 5 stars. read more

Very nice selection of quality toys and craft/art kits. I was pleased to be able to choose between two quality potholder-loom kits, both at a better price and with additional features compared to kits from the online retailer I was considering. read more

I recently went into the store to find a gift for a friend and was pleasantly surprised at the variety of toys on display. A very knowledgable and friendly saleswoman helped me find the perfect stuffed animal. Not that it was an easy task to pick just one...llamas, hedgehogs and SQUIRRELS! Oh my! read more