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    3 years ago

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    The UPS Store

    The UPS Store

    (334 reviews)

    Love this UPS store in Hacienda Heights! There's never an issue with finding a parking when I need…read moreto drop off my Amazon returns. I love how convenient it is to process my own shipping labels directly at the self service kiosk. No lines! No wait! No fuss! It is a small store but very organized. It is also right next to a 168 supermarket so that's a plus for me to be able to hop right next door to do my grocery shopping. The staff there are very nice and helpful! They tend to open earlier than other UPS location so that deserves a huge star on its own. They sell packing supplies and have mailbox service for very reasonable prices. Love this location!

    I came in to ship documents and brought my own shipping envelope -- the exact same type that other…read moreUPS Store franchises allow customers to use without issue. This location, however, insisted that I purchase one of their envelopes instead. This wasn't about compatibility or policy consistency -- it was purely about squeezing extra money out of the transaction. I even explained to the manager that this shipment was for a corporation and that we ship with UPS regularly, every single week. I asked directly whether they really wanted to lose ongoing business over something so trivial. The manager's response was simply yes. That answer says everything. Rigid, profit-driven behavior with zero regard for customer relationships or long-term business. Other UPS Store franchises handle this reasonably, so this is clearly a franchise-level decision, not a UPS requirement. Take your business elsewhere -- I certainly will.

    Toner House - officeequipment - Updated June 2026

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