Bought a lazy boy chair on clearance. I asked about the chair that was already assembled and the man said don't you want one in the box? My first mistake. Brought it home and my husband started putting it together and I saw that the back was broken. Called the store and was told they had sold the one that was assembled. Meantime there was one in the Brea store. I asked if I could have that one shipped to the La Habra store and the manager said there were no more in the warehouse and they didn't deal with other stores. I just got my money back.....very disappointed and we are not dealing with Staples anymore. I can buy from Walmart and Amazon. They are not concerned with customer satisfaction. read more

I usually have such great experiences at this Staples -- the staff here are always incredibly kind and helpful, and I've often recommended this location to others. But the team I met yesterday felt a bit low-energy and came across as slightly rude, which was disappointing since this place is normally amazing. Still giving 4 stars because most of the staff here are genuinely awesome and always go above and beyond. read more

I wasn't to give a shout out to Ms VAL !!!! She was very kind and patient with me getting sone paperwork printed up for me from my phone. She was such a joy to me in assisting getting some paperwork I needed done! She is so Happy w her ear to ear grin and excellent customer service support! We need more VAL' s in this world! Keep shining your light, cuz it is BRIGHT!!! You Go Girl!!! read more

Visited this Staples to print off 800 sheets from a USB and was immediately helped by Brandon. He was super helpful and made the process feel so easy. I am not the most technically savvy person but that didn't matter. When the machine needed attention due to the quantity of prints, Brandon was quick to help. I then proceeded to send 800 more prints through email and this time Manny helped me since Brandon was busy helping another customer. Again the process was easy due to Manny's eagerness to help me out. I really appreciate these 2 young men. It's hard to find people so happy to help these days and you can tell that they enjoy what they do. I would recommend using this Staples simply based on the level of customer service. read more

Staples - Manny, Brandon and me. - Shipping Centers Near Me - LaHabra, California

It's expensive to print just 2 pages...might as well head to your local library or school where they only charge you like 10 cents for one page. It was almost $2, but I guess the thick cardstock-like paper made up for it. You do get some coupons when you print out a receipt, but they're also available online without a purchase. They also give you a 15% coupon when you return things here from Amazon. read more

There whole method of corralling people into lines needs work. Party City line? Check out line? Returns line? I see people confused on where to stand for what. They should really work on this because with Whittier Staples GONE, and Office Depot GONE, this is the only nearby option out there. read more

Joselyn is the best. She literally walked me through getting my design the right size and format so that the quality Can be good. I've never really designed in my life but she went as far as suggesting an app and helping me kindly. You don't see this customer service anymore. She went above and beyond. Not the extra mile but the extra 10 miles. I went 3 days In a Row until I finally got it the right size and format. She always had a smile and was happy to help me out. I printed about 200 tickets for an event and she got me to format them in sheets and they didn't charge extra crazy for the cut. I definitely got my moneys worth. The value she brings to the table was not worth the $40 bucks I paid. She bring so much more value to the table and saved me about $500 by her advice (knowledge in her field). But her customer service gets 10 stars. Go see her for any printing needs. read more

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Walked in to with my dog to get some items printed. Then I believe a store manager /employee (old Asian lady) said I couldn't have my dog if they weren't service animals. My dog is not. She said I needed to leave. I asked if I could print my things and leave, she said no. She said my dog -7 pound yorkie, which had not barked, been calm, & on a leash- could bite someone and they'd be responsible. I get it, but, I looked online to see if staples had a dog policy & Although staples is a dog friendly store, it's basically up to the manager's discretion. read more

My vote for employee of the month is Evan. I needed a certain size box, the girls in the copy department not so helpful. He stepped up and found the box I needed, and I really appreciate it. He saved me time and money there needs to be more people like Evan in the workplace. read more

Print and marketing supervisor Joselin Helped me step by step to get my tax documents scanned to my usb flash drive easy and quickly with being very patient and assisting other customers during the process of helping me. This is a awesome reason why she is a supervisor because she is SUPER in what she does and that's customer service exceed all of my expectations Thanks Joselin for your hard work and knowledge. read more

Staples - Shipping Centers Near Me - LaHabra, California

Tipiani is so sweet, patient, and helpful. She is also very friendly. I truly appreciated her calm and helpful demeanor this afternoon. Thank you Tipiani! Keep up the excellent work! read more

Came to Staples today last minute, trying to print out a huge poster because the one I purchased elsewhere was smaller than expected. Unfortunately I was unable to catch the employee's name, but the lady who was working the printing station was very professional and helped me within a span of 10 minutes. Luckily I was told I can choose a larger size than the template on the wall as long as the width is within their printer size. The price was a bit high due the type of paper and same day pick up, but I needed it by tonight so didn't bother me too much. I had told her the image was a rectangle, but the system showed it as a perfect square which we settled on a 38x38 rather than a 42x38 which was a lot cheaper since it was smaller. Came to pick up my poster within an hour, and actually was told that in fact it is a rectangle and they had printed it 42x38, but wouldn't charge me the extra fee. Definitely a lifesaver getting my poster ready within an hour plus giving me a larger poster without charging me an extra fee. Thank you! read more

Mike was excellent with his customer service. I was waiting in the printing and computer line. All employees at the counter were helping other customers Mike came up to ask if I needed any assistance. I had a fax or email that needed to be sent. Mike suggested email would be more efficient and cost-effective. He was very patient with me as I was emailing court documents to my attorney. Mike was pleasant and informative as well as helpful. He calmed my nerves . Mikes customer service was beyond exceptional. All employees there were attentive to the customers they had. Thank you Staples for your excellent customer service and especially Mike on January 9 at 5:15 PM. read more

There was a misunderstanding about an order and I had to go back to the store again to pick up my order. Mike was trying to make things right and gave me a coupon to use on my next purchase. He didn't have to do that but it shows true customer service and servanthood. Thank you and will definitely be going back again. read more

We stopped at Staples after buying candy at Sees. I wanted to look at some of their printing supplies for my business. They had everything i needed and wanted.I purchased a few items here. Nice size store in the area. My first time here. I usually go to the one much further up Beach blvd in Huntington Beach. But since we happen to be in this area i stopped here. Could be my go to spot when i am in the area. read more

Staples La Habra, in general, and Clarissa, in particular, in particular, consistently go beyond providing exemplary customer service Go Staples Ty! read more

Another racist alert. I post these alerts when I encounter an employee at a business being racist. Shout out to EVAN the cashier at staples today at 4:00pm. That's so your manager can identify you. The other cashier had to tell him to wait on us. I generally don't spend my money when I get these vibes but I know the other employees are ok so I'll just target the perpetrator. Hope your boss sees this and give you a lesson in racial diversity so next time if I decide to go to your store you will have learned how to treat customers. I won't be this nice if I encounter your attitude again. read more

Clean staples, excellent customer service!! Everyone is very helpful here, prints are quick!

Came here last Sunday morning to get some certificates printed. I came here when they opened so it was great it wasn't very crowded, except everyone came to use the print center. Abigail was very patient and helped make sure my certificates came out perfectly, I tried at another Staples location, but they came out wrong and I had to waste more money on it. I've come here on several occasions and Abigail always does a great job! Definitely come use the print/copy center at this location! read more

I just want to give a shout out to Jayan. This young lady, with some kind of bulldog tenacity was lasered in focus in on trying to help me print an email off of my phone. She is a tremendous assett to your printing services, with such patience, and customer service... You young Lady Rock! Also to Chris who was diligently attempting the same thing! I appreciate your hard work Thank you!!! read more

GREAT CUSTOMER SERVICE! Employees and manager (Believe managers name was Paul) went above and beyond expectations! They were very helpful, answers all my questions and were able to provide me with the necessary information I needed with the products I purchased. AND also priced matched items! Defiantly will continue coming here, not just because the store is clean and organized, but because of thier execptional services, including the print center! read more

Have never been to this location and today was just the right time and place to be! Thank you for such a clean store and very well organized and well maintained. Great leadership coming from this location! read more

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Super reliable store with hardworking employees. I enjoyed my purchase here because they got straight to the point with my concerns. The mangers are extremely friendly and helped me with my furniture purchase. Ask politely, and receive politely! read more

Guess 5 minutes to closing means closed; shutter down! Tried to get in to pick up my order and two employees were at the front door guarding the door from anyone entering. As I walked up to the door I was totally ignored, nonexistent, no acknowledgement what-so-ever. I was standing literally at the door with a WTH look and those two employee of the year candidates in the background of the picture attached were just chatttttting away. The picture I attached is of someone else who experienced the same outstanding service. Why couldn't these fine specimens of "quality" just stop talking for a second and acknowledge their paying customer and say "we're closed" or "we're open in the morning at 11am"? Lame and pathetic. Kinko's still around? . Office Depot here I come! read more

Staples - A picture of a poor sap getting ignored by Staples staff. I know how you feel buddy! - Shipping Centers Near Me - LaHabra, California

I received color copies when I wanted black and white only. Clerk apologized (not too sincerely) and did not offer any reimbursement. She said this happens to a lot of customers. So I just got charged a lot more for copies of text than necessary. read more

*** So helpful! (La Habra) *** I was in the area and thought I'd try my luck getting one of my favorite pens and refills. After trying a few different stores with incorrect inventory counts I just about gave up to make the purchase online. I was very pleasantly surprised that they had a large selection of what I needed! A really nice added bonus was the staff was super friendly and helpful! Here's what liked... * Fantastic inventory of what I needed. * I truly appreciate they had what they said they had. I didn't end up making a trip to the store for nothing. * The staff was super friendly and helpful. Here's what I didn't like... * Do I really have to travel this far to find what I want and to have nice service? :-( * Nothing on the neg to say :-) read more

I have bought a few holidays cards here the last few years, it's been fine. BUT- I just got my son's graduation announcements from here and while it didn't go perfectly smooth ordering the special paper and having it be delivered, Abigail helped me so much! Multiple phone calls figuring it out, getting things edited, and doing so in a timely manner so I could still mail our announcements on time. When I came in person to finish up with a new document, Michael helped me, chatting with Abigail to get caught up. He printed so many samples to help me choose and editing along the way to the get the coloring of my photo correct. They both went above and beyond!! Thank you so much. I will highly recommend you guys and this location. read more

Here at Staples to prints some copies of old photos... and I have to say, ERIC, in the self service department, is absolutely awesome. This guys rocks with generosity when it comes to helping others. He goes above and beyond what's needed to help the customers. Eric, thank you. Thank you! Staples is truly lucky to have you as an employee. I sure do hope they value your worth. Thanks again for all you help. read more

Dropped off packages for my eBay buisness on Wednesday. I get a message from my buyer the following Monday, Stating the package has not yet been shipped and is now well past the expected delivery date. Low and behold, I find out the package indeed, has yet to be sent out almost a week after dropping it off. This is completely unacceptable, I am now out for the product I sold as well as my profit from the sale Tldr, THIS STORE WILL COST YOU MONEY UPDATE spoke with the supervisor, Paul, who basically told me my package was lost and is not staples responsibility to replace. DO NOT TRUST THIS STORE UNDER ANY CIRCUMSTANCES read more

I needed help with printing stuff for my engagement party and this young lady, Wendy went over and beyond with helping me out and getting my order processed and printed the way I want it to be. Thank you so much for being so patient with me! read more

tldr: IF YOU'RE MAKING A PURCHASE OVER $100 GO SOMEWHERE ELSE. THEY'LL KNOWINGLY SELL YOU BROKEN PRODUCTS. I rarely, if ever have given a one star to a business because I'm pretty lax about service. But this particular Staples and their manager suck. I tried to buy a chair yesterday and it was a horrible experience throughout. I only found at last minute and thank god I did. I was in a hurry to buy a gaming/ergonomic chair so I wasn't too picky. They ran out of the one I wanted, but one male store employee mentioned that I could take and buy the one on display. I took it up to the counter, but my friend mentioned that the headrest was MISSING so they gave us a discount. The manager was called up to allow the discount. She suggested getting insurance for the chair and I was like, "why not? Sure." $15. It was until after I paid that my friend suddenly noticed and mentioned that a compartment part at back of the chair was falling apart. The chair was broken. Both the manager AND employee KNEW this and tried to sell it to me on top of the insurance. They had the conversation in front of me; about how former customers returned the very chair I tried to buy. I then asked if I could just file a claim later for the chair. The manager said I couldn't because I bought it as is. Like...??? Lady, are you trying to scam me and fail? I asked for a refund and I did get it back. The wrong amount. I did basic math and got the correct amount back. Overall, it sucked really bad. Awful business practice. read more

Staff was great and very helpful. The ink cartridge I needed they had a spot for it but was out. Unfortunately this has been the case the last 3 times I've been in here. I am not a huge fan of ordering online I'd rather go to store and pick my items myself but they keep forcing me to order online. read more

Very helpful staff. Got my printing and cellphone protectors there. Have been there for years. Very consistent service and staff quality. Highly recommended. read more

They had exactly what I needed for my phone. Also have great supplies needed for a home office read more

Staples - Phone Holder for your car - Shipping Centers Near Me - LaHabra, California

Always count your change! I just made a large purchase. When I paid in cash, the cashier checked the bills with a pen, then called the manager over for a confirmation. No problem there..., although I didn't appreciate the manager's jocularity AT ALL! Next, the cashier keyed in the amount tendered, then got completely confused. After fumbling with a calculator several times, I asked what was wrong. She said she entered the wrong amount. My reply, no problem, do it in your head. That resulted in a dirty look from the cashier. More fumbling with the calculator. The amount due and the amount tendered were nice round numbers. My six-year-old grandson could do the math in his head. In the end, I got the correct amount in change, but I have zero doubt that had she not realized she keyed in the wrong amount, I'd have been given the wrong change.... read more

Considering all the crazy stuff going on in the world, it was refreshing to get awesome customer service. Maricella in the copy center helped me so much today, she was super patient and kind with me. And this is why I shop here. read more

I needed a new chair for my office because my current one was getting old and a little janky so my manager and I decided to come on a weekday afternoon to order some new chairs. My company has an account with Staples and this was the nearest location to us. We wanted to sit on, spin, recline on, and feel our chairs before purchasing because the past several times we purchased chairs online at staples.com, we ended up ordering chairs that were meh... Hence, we took a trip to this Staples store to see them in person this time around. The store was very clean and there were a few dozen chairs for us to try which was plenty. We spent about an hour or so trying out each chair before making our decisions. The man who assisted us in ordering the chairs was very professional, friendly, and knowledgable about the ordering process. He even walked us to my car and helped with the loading! I now have my new chair and I love it. Thanks Staples for your help! read more

I highly recommend this staples printing center! I needed to make a last minute poster for a funeral and I was having a hard time as it is, dealing with a loved one passing but to come in needing same day printing and close to closing hours. Abigail helped me and even worked her break around helping me create thee absolute perfect poster to celebrate a life. Such great customer service from Abigail and I believe her name was Janelle. I also needed to make 50+ personal buttons with a picture and they helped me get the exact measurements to fit my button frame. Prices were great and I will always recommend this staples and come here for all my printing needs. read more

Lily and Klarissa worked on my save the date order and they were amazing! They communicated with me when something was off or didn't look right and were very attentive to my order! Lily even offered me a discount on my order which was amazing! She was very attentive to my event needs. I would definitely come here again! Thank you lily! read more

I needed a couple of canvas prints. Nadine was very professional, knowledgeable and helpful from the start of the process to the pickup of the order. The price was reasonable, the process only took a week and the prints came out great! read more