Kicked me out of the office in mid treatment because I couldnt pay $1000 dollars on the spot. There…read morewas no warning of the bill whatsoever, and apperently they do this so often they see it as normal. I recommend if you are to use this dentist, be sure to have 10k in your pocket just incase they need it or they will leave you in the street like they did me.

This is one of the best dentists I've ever seen! My husband and kids go here as well. ALL of the…read morestaff is wonderful. If myself or my kids have to be seen for a problem, we are able to get in to see the the dentist about our concern(s). I highly recommend this dentist!

My sister, husband, and myself have been using this place for years. AMAZING service, very polite,…read moreand very caring to make sure you get the best care. I got my wisdom teeth out here and ended up having some complications a couple days after and they were able to get me right in and help!! Most definitely recommend!!

I am 18 and just had my wisdom teeth removed here. I went to get all four taken out and was…read moreabsolutely terrified. The staff was extremely friendly and helped me get over it. After they put the IV in, I didn't remember anything the next thing I knew I was walking to the car. I felt completely fine afterward and was able to control what I said, thank god! It is now 2 days later and I feel no pain; Im not even having to take my pain meds. Dr. Robert's and his staff are absolutely amazing and I highly recommend them for any procedure. They are the best office in Mississippi!!!

I wish I could have experienced a visit with the Dr! The receptionist was a bulldog, screening…read morecalls and lacked empathy and sensitivity. I realize she has to get information, however she could have been kinder and more understanding. I was referred to Dr. Zambrano but because of the snarky receptionist, I wasn't able to make an appointment! Very frustrating!

The office was clean and following Covid protocols. You had to wash your hands before being check…read morein by the receptionist. The staff was kind and informative. Great customer service. The nurse was detailed with her discharge instructions.

The best dentist in Memphis! The entire staff was polite and professional. I have dental anxiety…read morebut I felt comfortable here. I highly recommend this place 10 out of 10 for me!!

Initially, I must say I was puzzled by the lack of attentiveness being it was my first visit…read morehowever I thought it may just be me... so my thinking altered to, maybe Dr. Kutas is a veteran at this ?! Unfortunately, my instincts were right. After careful consideration and research, I read reviews informing me of the exact questionable actions I experienced. There are too many vulnerable patients that trusted Dr. Kutas whom bypassed dignity and integrity for payment of services not needed or wrongfully done in hopes of suggesting additional services. I empathize with those that have experienced this and it's unfortunate. Some may handle their situation a little differently being they were intentionally scammed for personal gain/greed while others can... If you believe a dentist is engaging in a scam, you should take specific steps to gather evidence and report the fraudulent activity to the appropriate authorities. Common signs of potential dental scams include recommending unnecessary procedures, aggressive upselling, lack of transparency in pricing, and refusal to provide X-rays or records. Warning Signs of a Potential Scam Recommending Unnecessary Treatments: Be wary if a dentist suggests extensive, expensive procedures (like numerous crowns, general anesthesia for routine work, or pulling healthy teeth for implants) without clear evidence or explanation. Refusal to Provide Records or X-rays: A trustworthy dentist will share your records and X-rays and encourages a second opinion. Refusal to do so is a major warning sign. Aggressive Upselling and Pressure: Feeling pressured into making an immediate, expensive decision on the spot is a red flag. Inaccurate Billing/Insurance Issues: Issues like incorrect insurance estimates, billing for services not performed (upcoding), or not applying payments correctly are serious concerns. Poor Office Practices: High staff turnover or a lack of cleanliness can indicate an unprofessional environment focused on profit over patient care. Steps to Take if You Suspect a Scam Gather Documentation: Obtain an itemized bill: You have a right to a fully itemized bill detailing all services and costs. Request dental records: Get copies of your X-rays, treatment plans, and clinical notes. Document communications: Keep records of all texts, emails, and notes from phone calls with the dental office and your insurance company. Get a Second Opinion: Consult with an independent, reputable dentist (preferably not associated with the same corporate chain, if applicable). Provide them with your existing records and X-rays and ask for their assessment of your oral health and the recommended treatment plan. Contact Your Insurance Company: Report the situation to your dental insurance provider. They have a financial incentive to investigate fraud and can request an audit or reclaim funds. File Formal Complaints: State Dental Board: Report procedural issues and unnecessary treatments to your state's dental board. They are responsible for licensing and regulating dentists. State Attorney General: Contact this office to report billing irregularities and credit issues. Federal Trade Commission (FTC): File a complaint online with the FTC to report fraudulent business practices. Better Business Bureau (BBB): While they have no legal authority, complaints to the BBB help create a public record and warning for other patients. FBI: In cases of significant health care fraud, the FBI's Internet Crime Complaint Center (IC3) may also be relevant. Seek Legal Counsel: For significant financial loss or medical malpractice, consider consulting a personal injury or malpractice attorney.

HELLO!!! DR.RUSS and his team ..... 10 STARS!!! I will…read moreattempt to make this as brief as possible... I had a bicycle accident where I busted my lip and had lacerations to my hand. I recieved 7 stiches to my lip and 3 to my hand. Within 3 days my lip became necrotic. I saw my PCP on day 4 and her IMMEDIATE reaction was that I needed to see a surgeon THAT DAY!! No one was available on Day 5 Dr.Russ examined me.... cut out the necrotic tissue on my lip and performed the MOST AMAZING reconstruction surgery!! He claimed he wasn't a plastic surgeon but his work was AMAZING. After following his treatment plan as instructed... when I came back 3 days later for my post-op visit. He was thrilled that the wound looked 1000% better and so was I !!! On day 10 he removed the sutures he placed and OMG!!! The deformity that I anticipated having was NO LONGER an issue because his work was ABSOLUTLEY AMAZING leaving only a hairline scar!!! His team and office staff were also AMAZING and very empathtic to my situation from the first day that I entered the office!! HIGHLY RECOMMEND!! God has a way of working things out when you have given up all hope. THANK YOU S&W for your care!!!

Such a professional team and they handled my daughter's surgery with care. Will be back once it's…read moretime for my sons wisdom teeth surgery

Two weeks ago, I went in for a root canal with Dr. Phan and two weeks later I'm suffering still. No…read moreplan of care was done or advised as I left the dentist. I asked several times should I expect any pain. The following week, I called about the sharp pains from the root canal that traveled to my ear. I went back in and she asked to pull the tooth. I declined based on no plan of action taken. I can't sleep still after two weeks with severe pain all through the day. It has affected everyday life since the procedure. Can't lay back or down on a pillow. Let me advise of the pain again shooting towards my ear and not being able to touch my face as it still hurts.This has been the worst experience with Crosstown Dental. Disappointed and advising to find another dentist for these kinds of procedures.

As usual, AMAZING EXPERIENCE all across the board! This place is the Apple Store of dental visits!…read moreEvery visit is so efficient! State of the art equipment, never have to sit around and wait.... there's no dreading a dental visit when your a patient at crosstown dental! Top dentist, hygienists, assistants, etc. it's truly smooth from start to finish. From booking the appointment, to chair side, cleanings, etc. Everyone is always so kind and I just love that you don't have to wait around! It truly is a breezy dental experience, even if your one of those who dread and hate the dentist! Dr. Bird is awesome and so are all the girls!

After my recent engagement with the office, I feel like I'm being finessed regarding what I should…read morebe paying as an insured patient. It appears there's no standard fee schedule & that is concerning.

Horrible practice some of the worst in Memphis, with so many options, do your research and stay…read moreaway from this place. Staff is rude and simply does not care about the patients, incompetent and unwelcoming front desk staff.

Did not care for this place at all and was so happy to get to return to my other dentist after our…read moreinsurance changed. You can tell they are only out for the money! Terrible experience. Made me pay for a expensive X-ray I didn't need according to my other dentist. They also said I was for sure getting a root canal, then when came time to do it they said it wasn't even that deep and gave me a filling... Stressed me out for nothing!

I noticed we have some mutual friends and also noticed your reviews are seriously Elite great. I'd…read moreIike to keep in touch on Yelp. My dentist Andy although from Mississippi is both a New England Patriots fan and a HUGE Red Sox fan who attends games at Fenway!! Now if that wasn't enough to make him awesome he's actually a big fan of Veterans and he's really excellent at being a dentist but even more than that he's a considerate person who explains everything in layman terms with analogies and actually listens to his parents. I say that makes him one of the truly good ones, and my wife has been his patient for some time now and she's a big fan and her dental health has never been better. I got some extensive exams and workups done but unfortunately, it was not completed before moving. Here's the coolest thing, my new cool dentist is the bomb and believe it or not he is also a HUGE new England Patriots fan, what are the odds? :-) Bottom line: This is a pleasant and efficient dental office with a nice and professional staff. Recommended