I like to take this moment and mention that the new Northwestern Medical Acute Care Med Center in…read moreGurnee is the most impressive health care facility in our regional area. Their outstanding care is attributed to a number of key factors. The essence of their successful delivery of services is they utilize a process care model. From end to end the focus is on providing consistent quality care, providing simple explanations for each individual task to the patient. We had a family member who had a severe cut due to a kitchen knife. It was very clear that this was a serious cut needing medical attention. We were concerned and started calling provider acute centers until we contacted NMFMC in Gurnee next to the Holiday Inn. Our regular provider (NSHS) was too busy and there were issues with the other acute care centers. We walked in and instead of waiting we got immediate attention. I also noticed that other people coming in also did not have to wait long if they also had serious issues. Even the chairs were more comfortable than other medical facilities. Because of the severity of the cut a number of medical care tasks were performed. It took a while. While waiting I walked up to one of the medical admens and asked how everything was going. The medical admen pulled a screen identifying and mentioning to me the particular patient care task our family member was expereincing and then telling me the next medical procedure that was performed and telling me how long I would have to wait. Having a healthcare IT background I was immediately impressed. This was the first time I had encountered process oriented patient care. To top it off the Dr A and the J shared some comic relief with our family member during the beginning of the patient - doc - nurse encounter. Laughter and happyness is a great pain deterrent, calming intial concerns. , My suggestion to anyone is even if Northwestern Medical is out of your network, when you have an immediate care need, drive the extra distance, spend a little more, and experience a great healthcare outcome! Northwestern Medical just might be a uncommon healthcare provider which has successfully converged the practices of healthcare, process, patient care, and empathy, generating great family - medical outcomes. DSoley - Chicago area

I have been a patient of Dr Puthenveetil for over years now and hope to be for many more years. Dr…read moreis a great listener, and I feel we work together as a team to keep me healthy. Never had a problem here.

Don't be misguided by commentary of reviewers of 4+ years ago. I would have agreed with…read morethem....then. I was a long-time patient at this office and have watched firsthand the cliff this practice has jumped off. If you're searching for a reliable primary care doctor near Libertyville or Gurnee, avoid Dr. Peter Puthenveetil at Greenleaf Medical Associates. He no longer prioritizes patient care--just Ozempic, Botox, and the cash flow. The medical staff is robotic, unhelpful, and disengaged. Communication is nonexistent, with exception of a termination letter from their practice. There's no real support or follow-through. It's a disorganized, reactive office that leaves patients chasing basic care. There is no longer any partnership in your health here--just profits over people. Stay far away.

1616 Grand ave Waukegan Wow worst service ever from the girl in the front that has like a Puerto…read moreRican accent she was alone in the front I decided to call the phone to see if she would answer what was she doing she was literally hanging her neck down on her phone everytime I walk in to make an appointment she seems Like she's always on her period everytime I go in she has an attitude the African American girl seems like she is friends with her because she saw and heard how the girl talked to me and when I tried to go to her window I got the same energy I went to the last window and a sweet girl with glasses helped me more than i have ever been helped by the other two to not get mistaken she's sits in the far right corner by the scales omg she's a sweetheart I believe her name starts with an A I cant remember but you are not going to stay open if you still have those two workers they need to be written up or fired for the repeated attitudes and repeated failed customer service , not answering the phone for needs why would you be in the first window if you're not gonna do your job why answer with attitude if all I want is my meds not sure if Dr Edward's or there manager can put some sense into them insurance is hard to get but apparently a girl with an accent I'm sure it's the first girl in the window she apparently called my insurance and told them I was being rude and that I don't deserve to have my insurance do you not know they keep notes and I can see that there at the insurance you have time to call a insurance go through the sequence of questions you have time to be on hold to make a complain but can't make a simple appointment or help me with what i need because this is not fair now imagine I'm 1 how many more patients have had this happen and they get away with it ? I don't even want to step in because they are there wonder how many patients feel the same thank you Dr Edward and thank you to the nice receptionist that sits at the far and by the tv

This doctor is 1 of a small handful in the zion area that accept medicaid/kidcare. The doctor…read morehimself is okay - not the best bedside manner but I've always felt taken care of well. The biggest downside is that the wait time in the office is always very long and they're not the best about refilling medications through their voicemail - I often have to call them several times before they will eventually call meds in to the pharmacy.

never sent the prescription to the pharmacy but had us return to for$20 they forgot to charge meread more

Horrible service to say the least.Dr.Patel will hardly examine you and always claim many things are…read morenot covered by insurance. I do not recommend on any level.Please go to Northwestern or any other Immediate or Urgent care.