I would give him zero if that were an option. Do not use this company. Our Kitchen Aid dishwasher…read morewas making a beeping noise and wouldn't finish the wash cycle . He came to the house. Didn't even open the dishwasher up, charged us $117 for a service call. He told us he would have to call Kitchen Aid to find out what that the beeps meant. When after a few days and we hadn't heard from him we called him more than once. Had to leave a message. He didn't return our calls. So we called another repair service. This repairman found the problem after about 15 minutes.

Whirlpool scheduled our repair between 8am and 12 noon. I got a call at about 9am from Joe that he…read morewas on his way, and he was at my door in 15 minutes. He knew exactly what the problem was with our washer and had the replacement part with him. Our washer was repaired and good to go in about 10 minutes. I am extremely pleased, and based on my experience Joe Awad gets 5 stars from me.

I had a huge problem with an undercounter icemaker that just refused to be repaired. Benfield…read morenever gave up and stuck with the repair for months despite many setbacks. These appliances (15" undercounter icemakers) are notoriously unreliable and Benfield truly went above and beyond to stand behind their work. Through no fault of theirs, the parts to repair the maker were expensive and the labor required to do the repairs was also expensive due to the extensive time involved. When problems reappeared, Benfield quickly took more responsibility than I believe any repair vendor would take and saw to it that our home got its icemaker working again. I would say anyone is CRAZY to consider any other vendor for a home appliance repair in our area. Highly recommened!

It's always a gamble if you find someone you really feel comfortable with and do a fantastic job in…read morerepairs. This family owned business works harder than any business I have worked with concerning professionals and a job well done. They were on time, speedy and courteous.

If I could rate zero I would. Technician came out to check the refrigerator because it's not…read morecooling correctly. Technician said as long as my ice is frozen the freezer is working but his "professional" temps gage was reading 8 degrees and climbed to 17 degrees as he was holding the door open. He said it was only that high because the door was open. He never checked the coils or for a filter. I got a second opinion for another company. I called this company back to request they send another technician out to right the wrong and they refused to send someone else out. Now we are out $65 that this business scammed us out of and we have to hire someone else. Choose wisely and spend your money elsewhere.

My original problem was side by side freezer not defrosting. Repairman came out a few times…read more Finally got that fixed But the refrigerator side started freezing. Temperature so low that it actually froze and cracked the water filter. He would not replace the filter. They replaced some other part and said I would have to purchase a filter myself. He denied that freezing caused it to crack. Refrigerator temp is still below freezing now. I took out the filter so it can't freeze it again. I called them back. They offered to take out all the new parts and put back my old parts And give me a partial refund. They would not even consider giving back the original service call fee. He has been out a total of 6 times. I'm not allowing him back in my house again. No telling what he might do if I allow him to swap out my old parts for his new ones. I really don't think he knows what he is doing. Just throwing parts at it and hoping for the best. I guess I just waisted 525.00 I am going to get someone else to come fix my issue. Would give less than one star if I could. Please don't allow these people in your home.

Sunrise Appliance provided excellent service for me! My agent "Chuck" understood the assignment!…read more I needed a refrigerator ASAP! Mine died and I have medication that requires refrigeration. My refrigerator was delivered the day after purchase! I couldn't have been more pleased! I also purchased a new micro-wave and an additional refrigerator for the garage! Chuck made the entire transaction seamless! My technician "Mike" and the delivery guys were excellent!!! I appreciate the customer service and care they all showed me! Will definitely use Sunrise Appliance again for all my appliance needs! Karen J

After about eight months due to supply chain issues, we finally received our Café kitchen…read moreappliances, which are just beautiful. We'll worth the wait. We worked with Madison Clark, who was so patient with us and extremely knowledgeable. She really knows her stuff. The installers were on time, very polite and knowledgeable. We decided on Café for their reliability and color choices. Most appliance manufacturers are really missing sales due to offering the standard stainless steel look. I would highly recommend Sunrise Appliance Center.