My entire experience with Caliber was excellent, beginning with the phone rep who was very…read moreefficient and personable, and was able to schedule the mobile repair for the NEXT morning. Justin the tech cleaned up the broken glass and replaced the car window in an hour. All i had to do was walk outside my door and hand him the car key.

Our tech William B was great. He came to our house to change out the windshield on our vehicle…read more I enjoyed his friendliness and he had a great personality. His experience was evident with the quality of work and he also took his time. Caliber has a lifetime warranty and that's worth using them all by itself. William B thanks again and keep up the great work.

Two times this week a technician from this shop was supposed to repair my windshield and never…read moreshowed up at my home. 10 hours of my week gone without a phone call or an apology. What a joke of an establishment. Take your business elsewhere. Not worth the hassle dealing with this place! I am unsure how the corporate office is ok with this.

First trip was a total waste because when I got there the windshield they had for me had scratches…read moreon it. So they had to order a new one and make a new appointment the following week. This could have been avoided if they had examined the windshield before I arrived and called and told me not to come. But apparently they don't get the windshields in until the morning of the appointment. The second time I went, they called me after we left and said they could not do it because the "OBD Port" had been cut and they needed it to be there for the recalibration. So I immediately said I'm sure that has something to do with the Killswitch and they acted like no that can't be it. So then I called Infiniti and they said yes that's what it is and they told me to call Sound Waves to get specific instructions on what to tell them. Mind you they just told me it had been cut and to come pickup my truck. Sound Waves helped and told me what to say as did Infiniti. They finally figured it out and installed the new windshield. They also put new windshield wipers on that I asked for and was going to pay $80 for but I asked her to comp them which she did because of the come back a second time fiasco. Well the free windshield wipers were faulty and we found out in the middle of a monsoon on a road trip. When we got back from the road trip, my mobile detailer came to clean the truck and shows me where the raggedy windshield wiper had scratched the front of the windshield they installed. And there is some kind of sticker residue on the inside of the windshield that we scrubbed with everything we had and it won't come off. So I called and they said they would replace it under a warranty claim. I made an appointment for the same week. When I get there, the NEW windshield they had in the shop to put in had a crack in it! They didn't install it. I left and told them I didn't want to work with Safelite anymore and I wouldn't be making another appointment. I will say everyone there was very professional and helpful. The issues here are obviously larger systemic issues, such as why their glass distributors keep sending damaged windshields and why they don't get them until the morning of the appointment and make calls to let people know not to make a trip for nothing.

I really can't say enough things about Marsha who helped me replace glass on my car after a hard…read moreday. She went above and beyond to make sure I got the order in. I'm so thankful for good service like that, it can be hard to find.

Updated review: I have updated my review from 1 star to 4 stars. Here's why - after I left negative…read morereviews, the company reached out to me multiple times. They made the situation right, they were very apologetic and also fixed my windshield in a timely manner. I cannot say anything negative due to the fact they acknowledged their issue and fixed it without fault! Would use them again! They made everything right... took time to acknowledge what was wrong and I can totally appreciate that. They also did everything in a timely and professional manner the second go around. My windshield looks great! I left my previous comment below for reference to the incident!

We've had Don replace the windshield on two cars (Chevy Silverado and Nissan Rogue) and is easy to…read morework with at a price that's competitive. He seems to be one of the few that can provide a straight answer when you ask for a price or appointment.

The back window of my Kia Soul car needed to be replaced I called Gentry Glass they ordered the…read moreback window. The next day when they received the window they came out right away and replaced it. The people that repaired the window are very pleasant and efficient people. I was so satisfied when they replaced my front window of the car that I knew who to call to replace my back window. I wish that I could give Gentry Glass more than 5 stars.