I have been a patient of Dr Grimm since the late 80s after moving to Hagerstown area. There are…read morenot enough pleasant words in the dictionary to describe Dr Grimm. He has one of the best Dr vs. Patient manners i've ever encountered. I've had significant dental work through the years and now this week I am on my 6th tooth cap with Dr Grimm. He is always patient and takes the time to ensure that you are in no pain before proceeding. He takes the extra time to explain all options before proceeding and all the staff at his office are extremely kind and caring. If you are looking for dentist in the area, and he has open patient space you should look no further and opt for selecting Dr Grimm.

After 8 years of not seeing a dentist because I was terrified to go because I had two butcher…read moredentists work on me before I gave these guys a try on a referral from my wife. This place is top of the line and I could never have asked for a better experience. 10 stars in my book.

First visit to the dentist in too many years... I'm pleased…read moreto state that I have nothing but the most positive dental care experience with Hagerstown Smiles. From the moment I arrived, I was warmly greeted and felt like I was most welcome as a new patient. All of the staff were cordial and professional with their examination, treatment and follow-up visits. I would without reservation recommend Hagerstown Smiles for your family dental care.

Actuary the dentist was great. I had an extraction with little if any pain…read morein no time at all. What has me angry now is that the office was in my network in 2025 but apparently not full the full year. Oh, the receptionist was rude. Not both of them but the one who checked me in was nasty. So... In the past I paid less than $100 since I has dental insurance but this time... wait a minute... The bill came to $244 as my responsibility. How much would it hurt to let patience know the coverage change? If I need more dental work, it won't be at this office.

I had an incredible experience with Dr Koterwas. Interesting to see so many negative reviews…read morebecause of a receptionist. I had been dealing with an off and on wisdom tooth pain since before Christmas. It finally returned not going away. After recommendation of coworkers I called up Dr Koterwas office on a Thursday. I was able to secure an appt 4 days later on Tuesday. This was an absolute positive. When I was a child, I had 2 teeth removed at once for braces. It was a traumatic experience as I was not fully numbed and the Dr did not care and continued, with me fully feeling much pain. This left me very anxious for this apt. I arrived at 1:45pm for my 2:00pm apt with my paperwork prefilled out and previously taken X-rays. I was taken back at 2:05 and mouth swabbed. Dr Koterwas came in at 2:10 and went over the procedure. He numbed the wisdom tooth with several needle sticks which were painless. At 2:25 he returned and asked if I felt numb which replied I was. He got right to it and in a min or 2. The culprit wisdom tooth was out! Zero pain! And I immediately felt relief in my mouth in general. I was given instructions and on my way, leaving at 2:35pm. Literally 30 min in and out! I hope not to have any more teeth pulled but should I need to, I will B-Line it to Dr Koterwas!! I highly recommend him.

I THOUGHT LONG AND HARD ABOUT THIS POST GAVE IT A FEW DAYS BEFORE POSTING…read more Dont waste your time or money going here! I called about two months in advanced! SO that's a two month wait for an appointment, I planned to pay for braces out of pocket already told them this. I walked in 5 mins early for intake, took 3 mins to fill out. I returned the clipboard waited about 30 mins but while waiting I looked up from my phone and the receptionist was locked in on me, when we made eye contact she rolled her eyes. uhhh...okay. WEIRD When the hygentist (im guessing) came to the door and called my name, she did not speak loudly or clearly - almost in a mumbling tone (the lobby was packed btw) so looking to see that I was most likely next - I asked who? she said your daughter? which sounded like your dog ... no lie. I asked what did you say? and thats when I found out she said your daughter. NOW!. When I got back to the room I waited about 15 MORE mins. no problem. But while waiting the sign on the front door says something to the effect of due to osha only the patient must be in the procedure rooms. MAN I WILL TELL YOU. Some teenagers next to me knew other people in other rooms and they were having full on unprofessional conversations... WHAT? This is what did it for me. Before the doctor came into my room... He was told by someone that he has a new patient in room 5 & I swear to God he said "Ugh... and they couldn't go to Frederick?" 1) I am in hagerstown I live in hagerstown two months ago I made the appointment FOR HAGERSTOWN lol. SO WHAT?! 2) HOW UNPROFESSIONAL. 3) He literally walks in 10 seconds later, How could I NOT hear that? Some lady dressed casually walks in behind him, no introduction.. bossing him around about how much cost will be and what procedures I would have to have done. etc - This is just consultation. As I am paying out of pocket. So the Dentist puts gloves on, I open and bite down so he can guesstimate what procedures would look like. He takes his gloves off. No lie, the lady and he are arguing about how much cost will be. I thought about $3000 They both say $6500, He changed on paper and verbally with excuses, to about $4800... WHAT? Telling me he doesnt use wire retainer. I thought I had options. Was the weirdest experience ever! But thennnnnnn Upon their argument he tries to show this "Casually Dressed Lady" the inside of my mouth WITH HIS PEN! Trying to touch my face without gloves and after biting his pen. Was so UNPROFESSIONAL, DISGUSTING. Every interaction that I had with the staff there SERIOUSLY NEEDS A BUSINESS ETHICS COURSE! I CANNOT BLAME THEM AS THE DEMEANOR OF THE ACTUAL DENTIST IS ILL-MANNERED SO How can I expect any more from anyone else? Seriously. PLEASE DO NOT GO HERE. ABSOLUTELY GHETTO AND ONLY IMAGINABLE HOW UNSANITARY!!

I am an adult who needed to get braces for a second time later in life, to correct a few teeth. Dr…read more Paul gave me a great price and straightened my teeth in less than a year. His office was very flexible and was accommodating with my work schedule. I highly recommend him for orthodontic work!

We moved to a practice closer to home. Robinwood was 40 minutes away. They have yet to credit us…read morefor two of our kids we paid for - in full. Called again today was told I'd get a call back this after lunch - never got the call. This is after getting bullied to stay and them claiming we couldn't transfer. On top of the long waits to be seen and generally rude receptionist (on the phone not at the location). I'd say I am glad we switched but would still like the 3500+ back so we can pay the new ortho.