I tried to sign up for my teenager, but the website is not secured. I called to let them know and to ask for the option to sign up in person. The lady who responded said that they only take registration online. She did not have a good attitude, no understanding of technology and still arguing that it was okay because 20-30 sign up per day and it is all fine. Customer service needs work. read more

I've never written a negative review of any business before - operating instead under the belief that if I don't have something positive to say I won't say it. But these issues I will be taking to the BBB because I believe Top Driver is deceptive. The good is that my daughter enjoys and is learning from her classroom teacher and loved her driving instructor the one time she was able to get a lesson. Unfortunately she had to miss a classroom lesson in April and they didn't have a makeup for her until mid-August. Classes just too full in every location. Driving sessions are impossible to schedule. When they are released each month you can hover above your keyboard at the minute they open scheduling and sessions are immediately booked for the month. I called to inquire about this and the operator indicated this is a running issue and said they have hundreds of students vying for these spaces and wouldn't tell me how many instructors and cars per location. I asked for a manager to call me back for some clarification days ago and have yet to be contacted. How we will get the 8 hours of lessons in that we paid for I have no idea. read more

Don't ever use this company! They do NOT have enough instructors to complete the hours of driving you purchase. They make it exceedingly difficult to schedule and pay. They also have their offices and phone center in Michigan (which means a time change for other states), and do not take phone calls during lunch and after working hours. The actual instructors and kind and do a nice job. However, the call center and website are ridiculous. They don't work, or don't return calls. They then wanted to charge me extra, because they didn't have enough classes available to fulfill our package in 9 months! They are TERRIBLE. read more

We have been very happy with TD. My son enjoyed the classes and is now having in car lessons. The drivers are kind and patient. Booking driving lessons online can be a bit tricky as they fill up quickly but if you call TD they more often than not can find a cancelled spot! We are very happy with TD and thankful for the staff that they are actually working in this weird post pandemic world! read more

Don't ever ever use this company for driving lessons and driving tests. Went through every step to get required paperwork from the high school signed plus copy of my daughters grades. Sent everything back weeks ago and no response to calls or emails. Finally got someone on phone and now being told not doing this program anymore as of days ago. She has already completed all driving classes and just needed this to get her license. The rudest customer service rep Tierra that i have ever dealt with during each call. Left message for manager during one of many calls and not even a call or email back. Tierra refused to connect me with a Manager during next call a week later saying they are not dealing with issues regarding this and will not be calling me back or responding. We have waited for weeks to get this test scheduled with them. Completely unacceptable. read more

I used Top Driver for my son back in 2016. We had a great experience. Fast Forward to 2018 for my daughter. Scheduling driving lessons has been close to impossible. She started the class in September and as of today, January 11 2019 she has yet to have an actual behind the wheel experience with Top Driver. They were happy to take my money without actually giving me the service they offered. Every time I go online to schedule a driving lesson for her they are completely booked. As of today nothing is available until April. Which I can't see because they haven't opened that up for scheduling. Her last class is January 27 2019. Apparently with the money my friends and I have paid, Top Driver has been able to afford to move to a new and bigger space in Northbrook. However, they can't provide the services they offer! I will never recommend Top Driver to anyone again!!!!! read more

I had a great experience with Top Driver. In particular I thought the adult driving coordinator Randy and the lead instructor Lee were extremely extremely extremely helpful, courteous, nice, and considerate. This is the best experience I have had with any driving school. I want to especially thank Lee for his encouragements, teachings, and early morning pickups (he always arrived 15 minutes early, always super on time and organized). The school is pretty popular despite lack of reviews, so not much room to choose time slots but if you are flexible and looking for a good place to learn driving (and pass the test in no time with flying colors) then I would give top driver a try. Make sure you understand how many hours you need to practice and how much practice you will be having with your family's car, so that it will give you a better idea of how many lessons you want. Good luck read more

Top Driver messed up pretty bad with my son's account. He completed all the required coursework and passed the final exam. Somehow Top Driver's system didn't see that he took and passed the exam causing a cascade of problems since. Thankfully, my son took a proud photo of the computer screen showing his final exam result. Top Driver accepted the photo and updated his account. After not receiving the letter of completion from the state of Illinois, I had to call Top Driver again. I was told that it takes several weeks for the local Top Drive office to send scores to the head office, who then submits them to the state of Illinois. I was told to be patient and wait. A few weeks later, still no letter. Called again, this time it was acknowledged that nobody sent the scores. I finally got the letter of completion a week later. Now I've been unable to schedule his final driving test (my son prefers to take his test with Top Driver instead of the Secretary of State's office). In September I was told that they are fully booked and to call back on 10/15 when December appointments open up. I marked my calendar and called 10/15 and was told that Top Driver is no longer administering driving tests, but because of all the problems I had, they would schedule my son anyway as a courtesy. But... the local manager would have to call me to do schedule that. It's now two weeks (10/28) since that conversation with several calls to Top Driver, and I have yet to get a call back from the local manager. When I called today the only thing they were able to do is to send a "high importance" message to the local manager. Not enough for everything I've gone through. I'll be sending my next kid somewhere else. read more

I've recommended Top Driver-Glenview in the past but need to update with a HUGE word of caution... When my older son used TD, we were able to schedule all of his driving lessons on the first day of class (out over a 6 month time period with time in between lessons to practice). Fast forward 3 years to 2018, and TD has completely changed! They are OVERSELLING the Glenview location (at a premium) and are unable to provide behind the wheel times for all (most?) of their students. First class was last night and I logged on immediately to sign up for lessons (son already has permit). Literally not one lesson available at anytime through December (that's 7 weeks out - or 1/3 of the time allotted to complete the lessons). When I contacted customer service, they informed me I need to keep watching for when January dates are released as they are now only opening up lesson times 30-45 days beforehand. In other words, you'll need to remember to log on to try to snag lesson times every month for 6-8 weeks out. No more scheduling all of your lessons at once. With 2 of the 6 months allotted to complete driving lessons shut out to us, there is not a great deal of flexibilty to allow time to practice in between lessons. Clearly when dates are released, you need to grab as many as possible to ensure completion within the window. Definitely not in the best interest of training safer, more competent teen drivers. Moreover, my son's driving class will be OVER before he can even get a single driving lesson. No reinforcement or hands on experience of what they are learning in class in a timely manner. The Glenview location costs more than Top Driver locations in surrounding areas. You are paying a PREMIUM for SUBPAR delivery of the service. The best customer service will offer is to notify you when the next block of dates is released or to allow you to take lessons at another location 20-30 minutes from the Glenview lesson - with no pick up or drop off service at the high schools or your home for which Glenview customers pay the PREMIUM PRICING in the first place. Bottom line, in the classroom, the kids are all learning the same material regardless of where they take the class. We're paying for the driving lessons. Top Driver Glenview does NOT deliver and is a RIP-OFF! read more

The instruction is like other schools in the area. However, if you have a busy child, scheduling driving is nearly impossible on their system, and they don't have enough instructors, so it's hard to get in. And if you miss a class you have to make up exactly the same class in a different session, which can take months. Very frustrating experience. 4 months later still trying to get the driving lessons scheduled. read more

Don't bother. Poorly organized and very late. The 1-800 customer service is horrific. Try Adams or Viking.