I can see why they have such low rating. Same as other reviews, paid for 8 hrs of driving and I am now told that from 9/27 to 12/4 I don't have enough time to get those hours in? Like what? You guys are the most pathetic company. It is not a customer's issue that you don't have enough staff to support your end of the contract! Goodbye Top Driver as you are closer to the bottom vs top! read more

Top Driver has been great for our family. We had some issues scheduling driving time but a call to their office resolved our issues. They have very conscientious instructors who are very patient with kids and teach them good driving habits and how to be courteous to other drivers. read more

worst driving school around. They took my money, ive been waiting forever to have driving lessons scheduled. it just wont happen. Thier customer service has not been helpful either, very sarcastic. read more

This school is heat!! I'm Xoño Pequeño and this is my story. I first learned about Top Driver when I lived in the suburbs of Dover, Delaware. My accomplirent had a child who was not fond of driving. As a result, she begged for my allegiance, fonding for forgiveness. There was no way of letting down this child's form of transportation; so I searched. And I searched. And I searched. With enough time, I was able to locate Top Driver Driving School of Western Springs, Illinois, so I moved here with the former and we spent 4 years trying to learn along with the instructors. They were assholes, but they got the job done. Thank you, Top Driver. You're real. read more

Their in-class material and process is ok. I think it's no better or worst than any other driving school. Where Top Driver fails is in its in-car driving scheduling, If you think getting BTS concert tickets is hard, try scheduling an in-car lesson. You will be frustrated and cursing up a storm. They only do scheduling once per month.. You have to do it online. When the time comes, their system crashes just like when ticket master crashes. You will spend up to more than 1 hour trying to get through. When you do, a lot of the available appointments will be gone. I do not know where the problem is, but this is unacceptable. Had I known that every month for 9 months I would need to spend 1-2 hours of my life trying to schedule something that should take 5 minutes I would have never given used them, even it the service was free! Save your money and time and use a different school. read more

I will put 0 stars. Real pain scheduling in-car classes. There will never be any available dates. They do not entertain to schedule classes over the phone as well. There is also set timelines to complete otherwise you need to pay $150 to extend the pgm for another 4 more months. Customer service is terrible - just dial their1800- to experience. Think twice before you enroll your kid in any of their programs !!! My over all damage was $625. Not planning to shed another $150 to extend :) read more

Horrible!!!! Don't do it!!! you can't get your drives in. We are supposed to take time off from whatever we are doing at 11:59 to be logged on by noon to be able to get a drive time. By 12:01 everything is taken!! We have to take whatever is available and then if it doesn't work you have to pay $40!! HORRIBLE!!!! DON'T DO IT!!!! read more

It is near impossible to get behind the wheel sessions scheduled. You have a better chance at winning concert tickets off the radio. The process is awful. Good luck getting thru the one day-a-month sessions are opened up! We are expected to call multiple times every day to try and catch a cancellation. The state sets a time limit on when behind the wheel needs to be finished. I was told if it doesn't look like Top Driver can provide the service I paid for I should try and find other providers to meet the deadline otherwise my new driver has to start all over. read more

Do note that this review is about how POORLY THE BUSINESS IS RUN and does not reflect that actual instructors who have met expectations and who are, in my opinion also victims of bad business practice. Parents and students Beware!!!!! This driving school does not tell you until AFTER you have PAID FOR and STARTED class and even then ONLY when you attempt to schedule in-car sessions (required to get your license) that you CANNOT schedule more than 1 class due to LACK OF AVAILABILITY. The excuse being given is that they don't have enough instructors and from the parents I have spoken with this is the same excuse being given for over a year. Funny how they take your money without any transparency and then say to heck with you in actually getting what you paid for and NEED to get your license. This is what you are told DURING THE FIRST DAY OF CLASS: You will need to individually schedule the appropriate number of in-car sessions needed to get your IL drivers license either online (preferred) or by phone beginning at 12pm on the 2nd Thursday of every month for 2 months from that day AND you can only schedule 2 sessions per month. For example: If you go online/call on the 2nd Thursday in September you can schedule 2 in-car sessions for November. Here's the problem: YOU CANNOT SCHEDULE 2 SESSIONS AND ARE LUCKY IF YOU CAN SECURE 1!!!!!!! You must use a single login and can only schedule 1 reservation at a time and by approximately 12:02pm (which is how long it takes their site to process 1 reservation) you are LUCKY if you got to schedule 1 because when you go back to the calendar they are totally booked and YOU CANNOT BOOK ANYTHING FURTHER OUT IN THE FUTURE. I tried calling two months ago at 12:04pm after there were no time slots remaining to see if talking with a human would help. NOPE! After holding on for 15 to 20 minutes was told to check back every day throughout each day to see if there were any cancellations.....seriously??????? If I had known this school does not allow students and parents to actually schedule the required in-car sessions that part of the course itelf I would have enrolled my teen at another school like EXCEL which I now understand has the in-car reservations made as part of the ciricullum. read more

Worse company ever! Stay away! They waited greater than 120 days to make me aware of a delinquent balance of $45 for a cancelled class that I had no idea existed. They failed to report to the state that my daughter completed their program and ruined my daughter's 16th birthday. They hid behind the excuse of their portal and blamed me because I didn't check it, No calls! No messages! No invoices! No alerts! No emails! Do not do business with this company!! read more

one star is being generous! Top Driver Western Spring Normally I do not write much but in this case I had too! Top Drivers schedule is always booked and it's difficult for your students to get their driving times in. If you go over the date due (they are never available) they want to charge the customer a fee of $150.00. Also my child has not been able to obtain her driver license because Top Driver has not transmitted that she has completed the course to the DMV. I have repeatedly called Top Driver and sent them several emails. I called yesterday and now they claim need another number off her permit . Which I tried to call today to give them the number but they are are too busy to pick up and mailbox is full. I have made three appointments with DMV to obtain her license but cannot attend those appointments because she is listed as not completed her course. Beware if you hired them! This is my six child going through Driver Ed through other companies without any issues. Never have I experienced such delays Sincerely, Pissed off mother and frustrated teen read more

This is the worst company I am dealing with. Before I paid money these people have plenty of open dates but after i paid money, they didn't have any open dates. I didn't schedule any lesson and asked them to refund money. But company doesn't want to give me full refund because It is company policy. Seriously I didn't even schedule a lesson because of their unavailability and now don't want to give me full refund. Never do business with company. read more

The instructors are great. They encourage kids to think about what they are doing behind the wheel. However, the administration of Top Driver is beyond awful. Their website is often down, the scheduling windows do not match the policy stated on the website and their customer service people do not know how their booking systems work. While trying to schedule final drives two months in advance, I was repeatedly offered the option to pay an extra $150 in order to make scheduling easier. read more

Administrative offices were SO helpful when we made a mistake on our end. I can't recommend highly enough! :) And for what it's worth, my daughter has been learning a lot with her driving classes and in person lessons, so that's a win too! read more

George and John are the best instructors. They made learning so fun! They taught me things I will always use.

My son had classroom and behind the wheel and Top Driver has great customer service and his behind the wheel instructor, Brendan, was really wonderful! My son commented a few times after lessons how much he like him. Overall a worthwhile experience!! read more

Horrible!!! Took me 4 mths to get ahold of someone to make my sons driving appt couldn't do them on line. Nothing but problems since they bought out A Orland, should of just made my kid do it through his high school. All this place cares about is money not their customers!!! read more

Both of my daughters had classroom and behind the wheel at Top Driver over the past 2 years. They enjoyed their instructors, especially Virgil, and I never experienced problems booking lessons online. read more

We live in Berwyn and my daughter went to the Western Springs location. The instructors are amazingly patient, thorough and interactive with the parents. The entire experience was great for her and pain-free for me. Virgil Pederson was a great in-class instructor and he, George Blough and Matt Varchetto couldn't have been better behind-the-wheel instructors. They involve the parents while assuring that the teens take personal responsibility for their lessons. In choosing a program that was slightly more expensive than some others closer to my home, everything with Top Driver was exactly what I'd hoped it would be and worth every dime! read more

Buyers beware of deceptive business practices! Read the fine print..there are hidden fees... If you don't pay the fees that you don't expect they don't complete your driving lessons and will not deliver for services paid for. read more

This place is a huge rip off!!! To begin with they are very expensive and they charge high fees for things like not completing behind-the- wheel sessions within an alotted time, even though it's their fault they don't have time slots available. The customer service sucks too, they are very unaccomodating and rude too!!!!!! read more

I hear that there are now better alternatives out there. Ones that don't make it painful to schedule driving sessions, ones that have online systems which work with such commonly used devices as all those made by Apple, ones that are, in short, oriented to customer satisfaction. I have three kids coming up the pike after this one and rest assured I will not be signing them up with Top Driver. read more

If I could give them a zero I would. The customer service is terrible. Their corporate office should be shut down. Go to Michael's or anywhere else. read more

Great instructors and program. Very patient and great constructive criticism. I remember my high school instructor being pretty mean! This group is patient and professional. Also, their website is easy and helpful and customer service is quick and courteous. My 15 year old is completely skilled at all conditions on the road now (even the brutal 2013 winter snowstorms). I love that the written test counts for the real test. I highly recommend. read more

This is the WORST company I have ever dealt with. Not only are there hidden fees, but the customer service is a joke! I filed 2 complaints and counting against this SCAMMING company. One for bogus charges and one for withholding the Letter of Completion needed to apply for your driver's license. They never responded to the initial complaint filed against them with the Better Business Bureau and now they will not return any calls. I paid full price for this service - SUCH A WASTE OF TIME AND MONEY! STAY AWAY FROM THIS PLACE!!! read more