My wife took our dog, Baxter, to this groomer, Jaden, two weeks after we moved back to Bridgman…read more Jaden explained that someone walked in while she was grooming Baxter, which caused him to jerk and her to accidentally cut him twice on the ear. This occurred late on a Friday afternoon, and since most vets in the area were closed, we had to drive to the nearest emergency vet in Westville, IN, 34 miles away. We spent 6 hours at the emergency vet, where Baxter received multiple stitches under anesthesia due to the location and depth of the cuts. The vet bill ended up being over $1,100. When we approached Jaden about reimbursing the vet bill, she insisted the cost should not have exceeded $600, which might be true if a local vet had been open. However, we called every vet in Berrien County, and all of them were closed. Given the situation--Baxter was in distress and bleeding--we had no choice but to take him to the emergency vet. We also inquired whether she had business insurance, which we believe most groomers would have to cover incidents like this, but she did not respond. Finally, after a few weeks of not hearing back from her, we agreed to her offer to cover half the bill and even expressed a willingness to continue using her services. However, at that point, she stopped responding to our messages altogether. Our takeaway is this: if you're trusting Jaden with your pet, be aware that she may not be fully prepared to handle emergencies or reimburse you for expenses related to accidents. If you don't have the financial means to cover an unexpected vet bill, we would recommend looking for another groomer who is better equipped to handle such situations.

From the owner: Please book online if interested…read more Ruff Day Dog Grooming is where canine care meets precision. Our dog grooming services are tailored to perfection, as our team is dedicated to a detail-oriented approach that ensures your furry friend receives the royal treatment. What sets us apart is our unwavering commitment to safety and creating a stress-free grooming experience. We prioritize your pet's well-being, employing gentle techniques and top-notch products. At Ruff Day, we believe in fostering a serene environment, transforming grooming sessions into moments of relaxation. Choose us for meticulous grooming that goes beyond fur-deep, where your beloved pet is not just groomed but pampered with utmost care and attention.

I've been taking my dog (poodle/jack russel) here for the last 2 years but after the last two…read morehaircuts we will not be coming back. The last two times we've came, we've asked the staff to check him for matting because we understand that if he does, he needs to be shaved. Both times they have told us he had no matting but turned around and shaved him without telling us and charged an extra $30 for "dematting", as well as an up charged us for a "better shampoo". When addressed with the issue, nothing was done to resolve it. Very unfortunate and unprofessional.

We love Fluff N' Suds. They have been wonderful with our new puppy, Basil Blue, and my cat with…read moremany extra toes, Pawsley. They listen to our needs and both fur babies have never had an issue there and come home adorable and happy. That's the best I can ask for. Staff is also very nice, accommodating, and I highly recommend.

We have been long time customers of The Gold Clipper. Kris and her staff are always friendly and…read moreaccommodating. We got both of our Yorkie Poos from Kris and we always enjoyed bringing them in for grooming when their father Captain Jack was visiting the shop! Our relationship with The Gold Clipper could not be better!

Lot's of signs and rules but can't seem to accommodate customer grooming direction . Butchered my…read moredoodle ! Never again ! You just lost 15 years of grooming my dog because she deserves better !

My little dog comes back from his grooming days a little fluff ball! He has never been messed up…read morehere which might not sound like a glowing review but it is!!! Small fluffy dogs are very easy to mess up. Thanks Pups!

Pup Pups is amazing! They were so friendly and took great care of our Cockapoo, Finn. He's usually…read morepretty scared of the groomer, but seemed really happy when we picked him up! I love that they do not cage the dogs, they all seemed to be having fun when we came to pick him up! I highly recommend this place to anyone in need of a groom for their pet.

Amy has been grooming my dogs for over the past 5 years and is wonderful. Her calm demeanor and…read morepatience is evident when you first contact her. Her shop is small, but tidy and quite busy so you're better to plan ahead when trying to schedule. She's groomed all 3 of my dogs who are Pekingese, for their summer cuts and they're always so cute when I come to pick them up and they smell clean and fresh as well. I'm very pleased with my experience here.

Excellent service and grooming! Better than large company groomers. I highly recommend them,…read morewe've found a new groomer. Thankful for taking a chance, Louie seemed to love his services too.

I'm so happy I did my research…read more Lisa the owner of Bow Wow and Meow Boutique is fantastic. She is truly proud of her craft and does it so well. We took our little girl for her first time haircut which can be very stressful for puppies. Lisa made it simple and very comfortable for her. Our puppy was able to roam around and feel at home while having her hair cut. Lisa is very warm and welcoming. The boutique itself is clean and doesn't smell bad like other places. Also she thankfully does NOT use cage dryers which is a huge deal for me! Cage dryers are super dangerous. Google it at your own risk. We are so happy we found a clean & safe grooming place for our little fur baby. Thank you Lisa.

Lisa, owner of Bow Wow, is sweet, patient, and caring towards our little pup. If she can be all…read morethose things for our little one who can be very energetic, then rest assured, your pup will do great with her. Salon is clean, modern, and well curated. I actually had to walk back outside to make sure I was in the right place! Humane process with no cage drying.

The groomer is very skilled and very gentle with my dog. He walks out each time looking smooth and…read moresilky. Once I forgot to tell her that he had an acute ACL tear in one leg but it didn't matter because she is so gentle in her care. She accommodates whatever style I ask for. I highly recommend her. He is very safe there.

From the owner: We offer experienced professional pet grooming for small dogs and cats and boarding and daycare for…read moresmall dogs. What sets us apart from other businesses is that we care for pets in our home so they can follow a normal home routine. They get to sleep in our beds, lay on the couch, and are rarely alone or locked up. We believe there are no spoiled pets just well loved ones. We serve Berrien and Cass counties and limit the number of pets so everyone gets lots of attention and care. Space is limited so call today!

I have 2 huskies, and this is the only place I trust with them. Huskies can be very difficult to…read morework with, besides all the hair. The boys go in looking very rough, and come out very handsome gentlemen. They know the boys and I have never been disappointed. Thanks Ruff's!!!!

My dog had a severe allergic reaction to the cleaning solution after only a few hours during her…read morefirst visit. After further asking, I was told they use Fabuloso and Bleach mixed with water to clean the outdoor area and dog suites. They said it is a pet friendly cleaner - this is not stated on the Fabuloso website. Staff did not seem concerned about my dog's reaction which turned into an infection, spent $200+ for emergency vet to get allergy meds and antibiotics. My dog didn't move for 2 days and it was painful for her to walk and go outside. Called this location 3 separate times talking to different people about the issue, there was no concern for my dog's condition, empathy or calls to follow-up. I'm new in town and this was my first time using a facility - very disappointed.

We had a very bad experience today at the grooming center in the Benton Harbor PetSmart. We took…read moreour dog in for a nail trim, not the first time at this location. We told the attendant the dog ( 8 pounds) did not like his nails clipped. We did a little shopping in store and went back to pick up our dog. We was told our dog was very bad, bit three times and drew blood and was banned from the store.

I went to PetSmart a couple of days ago and I got so many toys for my dog. I even looked at the…read morecute animals they have there. I definitely recommend this place.