We had a great experience booking our party bus with Top Luxury Limo. The bus had everything we needed plus some, the price was affordable and our driver was fantastic. Would definitely use again. Thank you. read more

Do not use their services. Worst company. They ruined my wedding. We called and confirmed THREE times about getting a party bus and they said we were set. We had a bridal party of 26 people and needed bus to accommodate that. The company sent a LIMO instead of a BUS. We couldn't fit everybody and the bridal party was broken up and people had to drive separate. I am not impressed and will never use this company ever. They still charged us the bus price and tried to blame the incident on us. They wouldn't answer the phone that day either and would not return calls at all. Beware. *update* The company reached out but under another account claiming they are the owner and I have added the photo of the conversation. The owner has accused me of not using their company and has asked me to take down my review. This is very unprofessional and the worst customer service. read more

Top Luxury Limo - Asking to remove my review and saying I did not use their services. - Limos Near Me - Livonia, Michigan

I have used this company many many times, and have always had a great experience! The first time I used them was back in 2009 for a family outing to Frankenmuth. We also used Top Luxury Limo for our wedding in 2011 and again had a very pleasant experience. Emanuel always gave me the best deals and was always so professional and easy to talk to. The drivers were always very professional, courteous, punctual and always well dressed. The cars were always spotless and made me feel important. I even used them for an Airport pick up at DTW returning from a family vacation. They always seemed to have the "latest and greatest" models of limos, Escalades and Party buses. I have used them many times over the years and would definitely go back to them for whatever the occasion might be. Give Emanuel a call, they have competitive pricing and great service all around from pick up to drop off! read more

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I don't recommend you use this service. Cancelled on me a month before my wedding after confirming multiple times with me and after collecting payment. After arguing with them they gave me my funds back immediately, but ruined the party bus for our wedding. DO NOT USE THEM! read more

Do NOT book with this company. He promised to honor my deposit during the pandemic and every time I called to check in he would assure me the deposit voucher would be good until I was ready to use it given the uncertainty of COVID. When I called to book he had no dates available because they are completely booked for the year. Business must be good but he wouldn't work with me on a refund or using a bus from another company through him. The most alarming part is that he called the pandemic a "Democrat's pandemic" and said it's been over for a while now. He hung up on me twice. I recommend using one of the many other limo companies in metro Detroit. read more

Sad that I can't rate anything lower than a one star. My wedding is in exactly a month. I booked a party bus in March of 2021. Emanuel confirmed my bus multiple times but two days ago emailed me saying my bus was cancelled. He mentioned in the email that he had to raise his prices so my guess is that he gave it to someone who paid more. Which is completely unfair. My wedding is a month away and he screwed me over. This place is a scam. He doesn't care about his customers he only cares about his money. Do not, I repeat DO NOT book anything from here. He will cancel last minute. Very very unacceptable & unprofessional. read more

Several of us took the party bus on Sunday, Nov. 11,2018 from The Dance Pavilion to the Masonic Temple in Detroit for a special party in the Crystal Ballroom. The party bus was a newer vehicle and was clean, provided great lighting effects and sound system. Our driver, Bob, was also great--very friendly, courteous, and knowledgeable. The bus arrived to pick us up on time and delivered us up to the front entrance. This was the way to go--with friends and an enjoyable ride. Bob was ready, again at the entrance, at our designated time to leave and escorted us onto the bus for a fun ride back. This was a very pleasant experience, Emanuel was very professional in setting us up with the itinerary and cost, and our driver was professional in every way. Definitely a 5 star service! The Dance Pavilion Staff and friends, Ypsilanti, MI read more

Definitely an unforgettable night! We had a mini-family reunion and rented out one of the party buses. The smell when you walked in was just so refreshing & everything was so extremely well cleaned; this was definitely one of the key factors as to why we went with this company over others!! Also, we got to meet Emmanuel, the owner, along with his wife. Such a hospitable family! They literally did everything possible to make sure our entire day ran smoothly with no issues! The interior & sound system in this bus was something like i've never heard before!!! It was unbelievably amazing!! It was absolutely great doing business with them! I would honestly recommend to everyone if you're looking to have an unforgettable experience! read more

I had a wonderful experience with both John and Emmanuel, up until two days before my wedding. I received a text and phone call from someone named Mike who said he would be the one picking my bridal party up at 2pm the day of our wedding, and I needed to have $780 in cash for him. We had already paid in full, and I was very thrown off by the phone call and not hearing where he was even calling from. John spoke with me and assured me everything would go as planned and not to worry. The day of our wedding I never received a phone call, or a text assuring me there would be a bus. At 1:15p, 45 minutes before I am to walk down the aisle I received a text that the party bus had broken down on the side of the road and would not be picking us up. When I spoke with Emmanuel the next day he was very apologetic, and sincere. We were refunded our deposit almost immediately. I wish the other company wouldn't have gotten involved, and that nothing was able to be figured out read more

We unfortunately used this company for our July 13th wedding. This company had the absolute worst handling of management and customer service I have received ever. My husband booked them a couple months prior for our wedding, we initially booked the wedding for a 22-person bus from 11:30am-5:30pm so for 6 hours. Two weeks prior to our wedding I personally called and spoke with who I was told was the owner named John about upgrading the bus as we wanted to accommodate more people, 26 to be exact and that the times had changed from 12:30pm-5:30pm to which I was told this would be no issue to change buses and since we now only needed the bus for 5 hours instead of 6 hours there would be no additional charge. The day of my wedding my first meeting of our driver was instantly offhand. I answered and said hello to him to which he responded "I need to be paid (his tip) and get this signed, we have to get going" I sarcastically responded "I'm Katie, it's nice to meet you too and my sister is grabbing the money and Ill happily sign that for you" he then apologized said he was stressed out and that he had a party of 50 cops who had to be picked up after our wedding that he could not be late for. So that was the first impression. After getting all of us girls to the church, he was then to go pick up the guys and put in the wrong address into his GPS, this resulted in the groom, fathers and groomsmen being 45 minutes to the ceremony. Now, to be fair my husband and I both truly do understand human error, it happens we get that. However, the following hours after our ceremony before being dropped off at our reception of how we were treated, our bridal party was treated and even our photographer was nothing sort of awful. After our ceremony, which was supposed to start at 2pm and didn't end up starting until 2:50, we were going downtown to the DIA for pictures but since it was so late our driver was strongly trying to talk us out this, instead wanting to go somewhere closer and even told us his boss told him not to take us to Detroit. We were again notified that he had a very important party after our wedding that he could not be late for. Which as this point, I was so upset I did not care about the other parties? I did not feel it was just to sacrifice our wedding photos for his error. So, he did take us downtown, after a few choice words between him and my husband. Once down there we were asked how long we would be, if we had enough photos yet, and quite mockingly asked "if we were satisfied with the photos?" I was appalled. Our reception started at 6pm, we got there at 6:20pm exactly. Did we go over on our set time of 5:30pm drop off? Yes, but only because we had the delay of 45 minutes from the ceremony starting late. After our honeymoon we made the call to Emmanuel whom told us he was part owner and the manager. This was the part that was truly the most upsetting to me, the way our complaint was handled was awful. We told Emmanuel everything above and his response was immediate defense mode. He verbatim told us if we were this upset imagine how upset the party after us was, that we were being selfish in not caring about the parties his company had that day, that he never should have agreed to upgrade our bus for us (he at one point even said none of this would have happened if he didn't, which I am still not sure how that would have solved anything?) he told us we went over on our bus time without any additional charge (which again was only because of the lateness to the ceremony, because without that we would have been dropped off to the reception right on time) He informed us he was aware that his driver was "rough around the edges" and that he was so flustered because of his lateness that he took it out on us, Emmanuel did admit that and halfheartedly apologized for that component only. Other than that, the sheer lack of empathy or understanding was so disappointing. He then kept asking what we were looking for? To which he answered his own question with a let me guess you want money? This was not our goal, the company did get us from point A to point B, so I guess you can say they "did their job" but to be talked to so condescendingly by the person who owns the company was unbelievable. After realizing us telling Emmanuel about our complaints with his company's service was getting nowhere, my husband was trying to wrap up the call when Emmanuel, as what seemed to be a pity offer, said we could get a free limo for 3 hours of our choice (as if we would want to partake in their services ever again) but that he "wasn't in the business of losing money so that was what he could do." I would strongly advise against using Top Luxury Limo, we felt as if our business was so inferior compared to whatever else they had going on that day. The much unnecessary anger and stress this caused on our wedding day I wouldn't want another other couple to endure. read more

DO NOT USE THIS COMPANY!!! I rented a party bus from top luxury limousine for my husbands 30th birthday. We were picked up from my house at 8:45pm and after only being on the road for 10 minutes the bus, that was supposedly only 1 month old, began to smoke and we were told that it could not travel much farther. We were told that another bus would be there in 20 minutes to pick us up. While waiting in a White Castle parking lot for over an hour and half, we decided to go to a bar that was down the street while we waited for it. The other bus did not show up until 12:45AM which made it impossible for us to make it to our intended location, where I already had the food and drinks paid for. I was very upset and the owner of the company, Emanuel, would not reimburse me or compensate me in any other way. I had already put down a $250 deposit in order to reserve the bus for the night, and then after all of that, he then told us that in order for the bus to take us back to the house where we had been picked up, we then had to give him another $150 or he was going to leave all 30 people stranded without a way home. When I spoke to him on the phone, all he did was complain about how he was out of a bus, and did not apologize for the inconvenience that the whole thing caused me and the whole party. When I was speaking to him on the phone about it, all he did was yell and scream at me, when I was the one who should have been yelling and screaming and cursing-completely unprofessional. It was a completely wasted night and a waste of money-basically he sent me a broke down bus, so if you want a crappy night with a bus that's gonna break down on you, then by all means use this company. read more

It is very clear that the owner of the company takes care and cleans the limousines with high proficiency. The driver was absolutely wonderful, and there were no problems the entire night. This is a very professional limousine company and I highly recommend it to everyone! Definitely best limousine company around! I've tried out other limousine companies but none compared to this! The interior is amazing! If you have a big group the buses are perfect! They are very spacious and sound system is amazing! Not only were they 30 minutes earlier but they also pulled out a red carpet! They knew how to make it a memorable night! read more