We had such an amazing trip skiing at Sugar and Beech Mountain, and The Ski Shack was a huge part…read moreof what made it so great. Brad and his team are the kind of people you hope to find when you travel. From the start, everything was easy, efficient, and stress-free. The equipment was in great condition, the pricing was very fair, and the location between both mountains made everything so convenient. What really set them apart was how they treated us. We didn't feel like tourists just passing through. They welcomed us like family, took the time to make sure everything was just right, and genuinely cared about our experience. After dealing with the usual hassle of resort rentals in the past, this was a completely different experience in the best way. We had such a great time on our first trip that my husband and son actually went back again a month later and rented from them again. That alone says everything. We will 100% be coming back and won't rent from anywhere else. If you're heading to Sugar or Beech, do yourself a favor and go to The Ski Shack.

Bradly and the team of the Ski Shack are amazing! If you are looking for an affordable rental…read moreplace between Sugar and Beech stop by the Ski Shack. Their customer service and hospitality is incredible. Every time we come into town we rent from these guys instead of dealing with the headaches of the big resorts. Its crazy to read the below reviews, bc these guys have awesome customer service, great prices, super accommodating and knowledgeable. #supportlocal #familyowned #NCStrong

Our kids try skiing and tubing and Sugar Mountain Ski Resort delivered on the activities with a few…read morecaveats. If you're expecting a ski-town vibe like Breckenridge, Colorado, this isn't that. Sugar Mountain is a practical ski resort. The skiing terrain is best suited for beginners to intermediate skiers and is not ideal for Olympic-level skiing. Most people on the mountain appeared to be beginners, which actually made the environment feel low-pressure, relaxed, and family-friendly. We enrolled our kids in ski lessons through the ski/snowboard school and that was a highlight of the trip. The instructors were patient, knowledgeable, and very kid-friendly. The kids also went snow tubing, which they really enjoyed. Ski/ snowboard school spots and tubing sessions fill up quickly. Book in advance. It's also a good idea to pick up rental equipment the day before lessons to avoid long lines. Kids get a cubby at ski school, so sending them with a water bottle and an extra snack is helpful, especially for the 10:00 AM to 3:00 PM sessions. Parents can watch from the upper deck or the Last Run Lounge, which serves adult beverages and has excellent views of the ski school area. It's a great spot to watch the kids while enjoying a drink and a meal. The resort does get crowded for its size, and parking fills up quickly, so arriving early is important. You are allowed to bring your own food and drinks, though food options are available on site. Pro tips: wear sunscreen and UV-protective sunglasses or ski goggles (even if you're just watching), and bring small bills if you plan to tip the shuttle drivers. Overall, Sugar Mountain is a beginner-friendly, family-oriented resort that works well if you plan ahead and manage expectations.

Sugar Mountain Ski resort is a no-frills ski mountain, so if you're expecting a ski town vibe like…read moreBreckenridge, you'll be disappointed. Sugar is no pressure, most people out here look like they're beginners. We enrolled our kids in ski lessons through the ski/snowboard school. The instructors were patient, kid-friendly, and knowledgeable. Kids had a blast. Kids also went tubing, which they enjoyed. Both tubing and ski lessons must be booked in advance, and for ski school it's best to pick up rental equipment the day before to avoid long lines. Kids get a cubby at the ski school, so send them with a bottle of water and an extra snack if they're doing the ski school from 10 AM to 3 PM. Parents can watch their kids while in school from the upper deck or stay warm in the cafeteria. Upstairs is Last Run Lounge (adults only). The resort does get pretty crowded for its size, so plan accordingly. Parking fills up fast, leaving early helps. You're allowed to bring your own food and drinks, though there are food options available for purchase on site. Pro tips: wear sunblock and UV-protective sunglasses or ski goggles (even as a spectator). Bring cash (single dollar bills) tip the shuttle drivers. Overall, Sugar Mountain is a practical, beginner-friendly option that works well if you plan ahead and manage expectations.

This was our first time experiencing zip lining and our guides were amazing! They were so…read moresupportive and tried their best to teach us how to be safe with each course... (I challenged their abilities!) The course was so beautiful and the day was one we will never forget! If you go to Hawksnest zip line ask for Luke and Tristen!

We had a fantastic experience whitewater rafting for our party of 8. Most were first timers with 2…read moreunder 13. Our guides were knowledgeable and patient. We thoroughly enjoyed our trip! The next day we zip-lined with Eli and Parker. They were awesome and our group had a blast! Highly recommend both!

NO Stars!!! You will want to read! I have been waiting to…read morewrite this review since I was so embarrassed to have even stayed here, but here it is. A group of friends and I visited on New Years to enjoy a mountain ski trip, which turned into a living nightmare. Since it was New Years I am sure you can imagine what other options we had, so we ended up buying a blow up mattress. The worst experience ever! I could talk for hours about how horrible our "chalet rental" was but I'll sum it up and let my pictures talk for themselves. This place was absolutely disgusting. From the moment we walked in you could see dirt everywhere. There was BLOOD on the comforter in one of the bedrooms and when asked to get a new one they returned it a second time with the same blood stains on it! The carpet and couch upstairs smelled like pee, there was "mud" coming out of the downstairs pull out couch, the lights in another bedroom did not work, and there was mildew in the upstairs bathroom carpet. I will never ever recommend this place, nor will I be back. The health inspectors should examine this business and how it is run. Really they should shut them down. No refund or anything was given. Again just check out the photos. I wish I would have taken more of this junk of a place.

fantastic ladies to work with. Quick response to any questions. I spoke to several companies before…read morelisting our condo with anyone. They seemed to be honestly concerned with the success of our rental property.

I called prior to the weekend and asked if I needed a reservation and was told it was fine to…read morewalk-in too. We walked in on Friday night around 9pm and was greeted with friendly and fast service. They also made sure our gear fit well (boots). I was wondering why they were not as busy and the other place nearby was packed but I'm not complaining about that. We were very pleased with the rental skis and boards and will definitely go back again. The service was equally friendly and fast when we returned our gear when we were done. Highly recommend.

We made reservations. Reservations mean nothing. They were out of everything when we went to pick…read moreup our equipment and left us scrambling.

Our experience at Sugar Mountain Resort was extremely disappointing…read more We are complete beginners and had never skied before. The resort is advertised as "beginner-friendly" with good instructors, so we felt confident choosing this place for our first experience. We arrived just one hour after opening and were told there were no private lessons available for the entire day. Not only that - it was impossible to book anything in advance. If you are on vacation, apparently you have to show up at 7 AM and fight for a spot just to maybe get a lesson. It felt very disorganized. It seems like the number of instructors is very limited because it's more profitable for them to sell group lessons. Since there were no private options, we had to take a group lesson. There were 8 people in the group, possibly more. The instructor was honestly terrible. We didn't understand anything, and whenever we said we were confused, he just replied that we were "doing great" without actually explaining anything properly. It felt like he just wanted to rush through the lesson as quickly as possible and move on to the next group. We were immediately taken to a small slope, which was already challenging for people who had never even stood on skis before. No one properly explained the basics. Most importantly, we were never clearly shown how to fall safely - which is essential for beginners. By the end of the lesson, we hadn't learned how to properly snowplough stop (the pizza technique) or make snowplough turns. At the very end, the instructor took us to a slightly steeper slope and just said, "Follow me." It ended in chaos. Everyone went down however they could. I was pulled toward the magic carpet lift twice, had to take off my skis, and that was it. We left frustrated and upset. Our first skiing experience was completely ruined. We genuinely started to feel like skiing just wasn't for us. Ironically, watching YouTube videos that evening was more helpful than the lesson we paid for. Thankfully, we later went to Appalachian Ski Mountain, and the difference was unbelievable. You can book everything online in advance - lessons, equipment, everything. We initially booked one instructor because that was all that showed online, but when we arrived, they were able to find two more instructors so each of us could have a proper private lesson. The instructors there were friendly, patient, and explained all the fundamentals clearly. Within one hour we learned how to snowplough stop (pizza), make snowplough turns, and confidently ski on green runs. We actually enjoyed skiing and left happy and excited. If you are a beginner, I strongly recommend going to Appalachian Ski Mountain instead. Otherwise, your first skiing experience might completely discourage you from this sport.

Check-in was simple, code for the entryway worked with no issues. Very clean! Plenty of space with…read morealmost everything you'll need in the kitchen. Bed was in good condition overall. Games available which the kids loved. The view was great and they also have a bumper pool table in the dining room although it's a little lopsided (makes it more challenging and fun actually!) Check-out was easy as well. We are going to be coming back many more times, and hope to stay in this specific room and with this rental company as it was a wonderful experience. I highly recommend this company as well as this unit.