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    Top Restaurant Equipment

    1.0 (1 review)
    Open 9:00 am - 5:00 pm

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    1 year ago

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    The Restaurant Store - Woodlawn

    The Restaurant Store - Woodlawn

    4.4
    (7 reviews)

    Awesome customer service so friendly and accommodating especially…read moreRiley and Hunter! Great selection and prices, clean and organized.

    I was very disappointed with the customer service I received during my recent visit…read more I stopped by to purchase six 20-pound bags of ice. Due to a spinal fusion and permanent lifting restrictions, I am unable to lift more than five pounds. I politely asked a lady (short, petite with dark hair who identified herself as the manager if someone could help me load the ice. Instead of showing empathy or trying to find a solution, I was told that she could tell me where the ice was but couldn't lift it for me. I explained again that I physically could not lift the bags at all. Rather than attempting to locate another employee, I was left waiting for approximately 45 minutes. What made the experience especially upsetting was the attitude. I felt dismissed and judged based solely on how I looked. Because when I asked, she actually looked me up and down. Her eyes scanned me as if to judge my ability to get my own ice. Just because someone appears healthy doesn't mean they don't have a disability or medical restriction. Disabilities are not always visible, and customer service should reflect that understanding. Ironically, an employee from the register--the same person who was there all along--eventually came over and loaded all six bags into my car without issue. Had that happened from the beginning, this entire experience could have been avoided. I shop at this location because it's convenient and carries products I need, so I'll likely continue to visit. However, I sincerely hope management takes this as an opportunity to improve customer service and provide better training on assisting customers with disabilities or medical limitations. A little kindness, empathy, and willingness to help can make all the difference.

    Top Restaurant Equipment - suppliesrestaurant - Updated August 2026

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