Don't hesitate to purchase the Aiello home plan. Called at noon time on a SATURDAY ; the…read moretechnicians were here at 3 ; my leaking toilet fixed. Good service ,great workers everyone's happy ! Thanks again, Gary B

Stay away at any and all costs. Ruined my finished basement due to incompetence and negligence…read more This experience was like having front row seats, live to the three stooges. I hired this company to clear a clog in my main drain line. The pipe was knowingly backed up, and despite this, the plumber fully opened the cleanout port anyway, releasing raw sewage all over my finished basement. This wasn't an accident or an unforeseeable issue, it was a basic, avoidable mistake that any competent plumber knows not to make. The result was sewage flooding my basement, ruining flooring and walls, creating a serious health hazard. Never mind the "waste" splatter in my bathroom as well. The most shocking part was the response. After causing the damage, the plumber left quickly and told me to "call a cleanup contractor," taking no responsibility whatsoever for the destruction he caused. No attempt to mitigate the damage. No ownership. No professionalism. This was pure negligence followed by abandonment. I trusted this company in my home and was left with thousands of dollars in damage and stress because of their incompetence. If you care at all about your home, do not hire this company. One reckless decision turned a simple service call into a disaster, and they made it clear they have no intention of standing behind their work. I called another, competent plumber and he fixed the issue in under 15 minutes.

We have been using HARP for quite a number of years--at least 13 when our last air conditioning…read moreunit was installed. We needed service today and a true gentleman, Zach, came out to help us. He was knowledgeable, friendly, well spoken, and very accommodating. He told us our options without any pressure and now it's up to us to decide how we want to handle it. I will definitely ask for Zach to return to our house to complete the service when we've made our decision.

I have always had positive experiences with Harp. The most recent is that Zach E. was just at my…read morehome fixing my air conditioning, and he was incredible. He was very knowledgeable, very friendly, and very efficient. He answered all of my questions and even some for my neighbor! I am very pleased with the service and I will continue using Harp.

The last time I received oil I was charged $50.00 because my tank would not take the full 100…read moregallon minimum, it took almost 90 gallons. I was the most upset because I have an outdoor tank that needs a hot treatment in the winter and I told them they need to add that, they put it on the work order and left no indication they added it. I called the office and the woman said "I don't know if he added it, he didn't write it down". When I asked if they would fix any problems if my oil freezes she said "no, it would be a service call". I am so mad.

I called on Friday for an oil delivery. The customer service representative was very pleasant. I…read morehave been a customer for over 20 years and always have received great service!

Our furnace broke down today. I called at 7:40am. They called me back by 8:30 and my furnace was…read morerunning at 11:30am. They are professional, quick to respond, and clean. He explained everything and told me how to avoid the problem in future. We have used them before and have had great experiences every time. I highly recommend using the service.

Ok so this guy charges me 287 dollars to clean my furnace (he wanted 300 but all I had in cash in…read moremy wallet was 287 so he took all of it and left me with nothing) plus while servicing the furnace he broke the sight glass charged me for it and then after he left 15 minutes later the furnace broke and he never called us back and couldn't be contacted so we had to call a real guy who know what he was doing...personally I won't recommend him.

Had you asked me a few years ago, I might have actually recommended, but that is no longer the…read morecase!! I considered myself a loyal customer, even had Toby install my furnace. Recently, the furnace he put in was on the blitz, same exact problem we had last year, so I put in a call for service. He told me he would try to stop by that night, but he was very busy with cleanings and might not get to it for a few days. A few days came and went, and I put in another call to remind him we were without heat. He said he would come later that week, on Friday between 5-7. He never showed, so at 730 I called to remind him we were waiting around for him, cold, and without heat. He never answered the phone, so I left my plea for service on his answering machine. He has never returned it, nor even checked in with us. This is NOT how you treat a repeat customer with no heat for 2 weeks !!!! This is not the type of person you want to hand over your hard earned dollars to. Look elsewhere !!!

My mother's condenser stopped working at worst possible time this summer. This company also…read moreinstalled my home air-conditioning system so I knew they were reliable and trustworthy. I was able to get them scheduled for a couple days out, on a Friday afternoon end of day no less, and the technician was able to diagnose and fix the unit within 10 minutes. Matt was very professional and explained everything. Appreciate the service from this company. Thank you.

My central a/c up and quit on a Saturday, called this company and spoke to Kat who was very nice…read moreand helpful about my problem, as they were booked up I was not able to get an appointment for 2 weeks. Long story short there was a cancellation and a tech was able to come out that Friday. Alan took one look at it had it up and running in about a half hour. Very professional and understanding company I will highly recommend! Very reasonably priced as well!