Carla is really loud and her breath stank.. Everyone else is nice at this place, I just don't like coming when Carla is there...

Worst customer service they will hardly answer the phone and when they answer they don't help you at all!!! Tried to make a payment on my insurance and they said I couldn't because my insurance was cancel I told them I will call my insurance and they said not to, because the my insurance will not help me at all.( Thats a lie) what they tried to do is sell me another insurance and they kept on insisting, not ok!! worts of the worst!!!! read more

Worst customer service ever! I went in and the person that was signing me in asked one of the other girls if she should send me to her, the other girl straight out said I don't want her. Then after I tell her that I'm there to cancel my policy she takes forever and then tells me oh I have to "quote" you again. I said no I don't need you to quote me again I need to cancel my policy that's it. Then she takes her sweet time some more and then at the end she just says okay you're done. And I ask her for something in writing that shows I was there to cancel my policy and she said they'll mail it to you. I asked her again if I can have a copy of the cancelation and she said no she didn't have anything. I put 1 star because I can't leave it 0 stars but they don't even deserve any stars read more

Waste of money don't recommend there adjuster never answer the phone if you get in an accident your car will never get fixed and if it does it's gonna be like 6 months later don't waste your money here my lawyer already on there asses alliance is the worst read more

This past weekend I stopped by numerous insurance places to compare prices and to see if I was getting a good deal. I came by here on a recommendation of my uncle who said that these guys would search different insurance vendors at the same time (saving me a lot of trouble and time). This place is located right on the corner of Pico & Alvarado right next to a tattoo shop. The parking lot is TINY. Very narrow and small and to top it off, it was packed. You need to be an expert level parker here because you might hit some cars on your way out. We came by around noon and the place was pretty full. One of the clerks took down our information (they asked for our IDs and phone numbers to be put on a "wait list"). We waited for about 10 minutes and were called up to one of the representatives. We explained our situation and she began taking our information and looking for a price quote. After about 15 minutes or so, she explained to us that the cheapest quote (with MINIMAL coverage) was almost $30 higher than the price I am paying now (where I have a lot more coverage). She was very informative and even suggested we stay with our company (made no sense to switch for more money and less coverage). The service was a bit rude at times. They can be very serious (mostly women working here) and have very serious faces the whole time and the parking situation is a huge problem for me - at least there is metered parking around the corner. I appreciated their time and effort and their information. They were very helpful in that sense and provided good details and prices - I just think smiling a bit more would help. read more

Worst customer service ever! Stay away from this place! I had an issue with my policy spoke with Michelle over the phone she was nice and told me to come in to resolve it since i never got a call back for any update. i went in to give them another try, waiting a good 59mins not only did I waste my time in front of Jenny who half way of explaining she answer a call tell me she currently looking for low car insurance when she is having a long conversation with Jessica regarding her payroll and not clocking in. Hello there is a customer with you can you be more respectful. Not coming back this place is a joke don't seem to care for customers read more

I was really wanting to like this insurance place as when I called their toll free number last Saturday for a free quote the woman who called was extremely friendly and gave me a discount as I was referred by a friend and quoted me around $50 instead of $70 (her exact words)and told me to come down to the office and sign up for insurance and told me to come down to this one the following the Monday and that my quote would be honored. When I got there we had to wait like over an hour to be seen and when we were finally seen the woman told me I did not qualify for the quote they originally promised and said the exact opposite of what I was told over the phone. She did quote me around the $70 that I was quoted over the phone originally and didn't even honor the discount that I was given. The woman (I believe her name was Tracy or Nancy she was not that clear with me and did not even have a business card)made a big deal that I just got a license less than a month ago and asked me why I got my license at 28, which was not really her business. She then said I would get a cheaper rate on auto insurance if I gave her my bank account, which I did not feel comfortable giving her. To make things worse when I said I wanted to come back and think about it she picked up the phone to call her supervisor to tell her what we talked about and I could tell her supervisor was judging me for the fact that I did not drive until I was 28 because I heard the insurance broker explaining my story to her supervisor Brenda (Who by the way is not even in the office everyone also was using the phone to verify information). The broker then started to speak in Spanish to her and begin laughing, which I felt was very rude and disrespectful. Brenda i assume also asked her why I have not signed up yet as I heard the broker tell her that I wanted to talk it over with my friend before signing up and come back at a later period. As a potential client why would you judge drivers regardless of how much experience they have? She also was trying to push me to get insurance with them and sign up the same day, which made me feel very uncomfortable and told me that Brenda apparently told her that because I am a new driver there would not be anything lower than what they offer no guarantee in a condescending tone. I told her I wanted to think about it again and she then became even pushier and told me that their deals change daily so my quote may be higher. I feel I was lied to even more when she told me that if I chose their insurance plans they were going to provide for me I not only had to pay them directly but I would have to pay an additional $6 to Academy Insurance plus my insurance cost as they would be the ones handling my payment. That to me made me want to leave even more as when I asked her why I could not deal with the insurance company directly she said it was because the insurance companies do not want to talk to the general public. Her response was that Academy Insurance are the only ones they want to deal with as they have a contract with them. Thankfully I did get auto insurance with a reputable company and I even got a better deal with them for my insurance. I felt I was lied to and that they were trying to take advantage of me because the toll free number told me they would most likely honor the quote with the discount despite that I was a first time driver so that, which obviously did not happen. I am suspecting they have done this with other people so that they could get people down to their offices physically so they could start adding other charges. This place is trying to scam you so please be aware and go with someone like I did because they do try to keep you there even if you want to leave to try and get you to stay and sign you up. read more

Worst Customer Service! Don't waste your hard earned money with these people. Not only do they scam you with the broker's fee, but they put you on hold for over 10 minutes just to make a payment, and on top of that add their hidden fees. If you are desperate and happen to walk in this place best advise is they're desperate for your business you can negotiate that $250 broker fee they charge down to $0. If possible try your luck elsewhere their service alone is pathetic. read more

I'm very unhappy with their service. Just got my policy there, trying to save money and help the little business...obvioulsy not a smart move. First of all, there are about seven ladies there. Not one is courteous and not one offers the basic customer service of a business. Marina Manriquez "supervisor" of the place assisted me and what can I say about this woman? She should be working somewhere else where interacting with peoples is not a job, maybe the zoo. I say this because as I tried to fix an issue that she created when I requested an SR-22 on 06/13/14, today, she didn't bother to answer a simple "how are you doing" question, but tried to justify a mistake. To be specific: I needed an SR-22 at the time of my policy and when I signed the paperwork , which she assured it included an SR-22, she failed to provided me a copy of it. First she said "the SR22 is free, however, the insurance charges for it...I'm like. ah ok. So I paid for it along with a six months insurance plan. I went to the DMV today to submit my paperwork and what was missing? the fn. paper this woman said I had to pay for. I called their number and they assured my all I needed to do was to pick it up. I go there and I had to again deal with this woman, who seemed very annoyed by this. This woman doesn't bother saying hi and doesn't care for her clients. I honestly believe she doesn't want to care and probably hates her job. I had to be upset and demanded a reason for her failing to explain why my SR22 was not issued. She simply said that this is sent electronically to me later...Then she mentions that they submit the paper to the DMV themselves. I have never heard of such a thing, unless their broker insurance company, Top Value is like smog check station that sends the results directly to the DMV in CA. I should've known what kind of business Marina supervices the first day I went in there, when I saw an old latino man going behind their counter collecting money to go pick up breakfast at Jack in the Box. This is true and I recall this woman ordered this man to get her breakfast. I mean, I really don't care what these people do to get a breakfast in the morning, but I sure would like them to focus on what the hell they do when they have customer with them. I know that their business is for Latinos mostly, so I have to write something in Spanish: NO GASTE SU DINERO CON ESTA GENTE QUE NO MUESTRA CUALIDAD DE SERVICIO AL CLIENTE Y MENOS INTEREZ POR MANTENER UNA RELACION LIMPIA DE NEGOCIO. NOSE COMO SERAN LAS OTRAS MUCHACHAS PERO LA SUPERVISORA MARINA MANRIQUEZ NO TIENE CLASE NI CORDURA PARA TRATAR A LAS PERSONAS. ES UNA MUJER DE POCA PERSONALIDAD Y GRAN REPUGNANTE ACTITUD LA CUAL EMPEñA CON FACILIDAD CON QUIEN TIENE AL FRENTE. Honestamente, espero que un dia ella aprenda de los reclamos de sus clientes para cambiar su forma. read more

I have been a customer with Academy Insurance for almost 10 years now and "Top Value Insurance" is one of it's affiliates. I needed to replace a vehicle and add a driver to my insurance so I called my insurance company and had them add all the new information to my policy. The agent told me that I would have to go to one of their offices (or affiliates) to sign new paperwork. Top Value Insurance is closest to my job so I stopped in on my way home. BIG MISTAKE!!! It was 20 minutes before closing and there were several people waiting to be served. I wouldn't be writing this if they were short staffed because that is understandable but they had 4 agents staring blankly at their computer screens as if they had NO idea what they were supposed to do. It took me over an hour to sign these documents and leave this hell hole. They had to call one of their other offices and have them walk me through the paperwork which only took about 15 minutes because obviously the person on the phone was much more skilled than any of the staff in the office. After I signed all the forms I had to wait an additional 15-20 minutes for the staff in the office to print out my receipt and give me an updated copy of my new insurance card. The sad part is...The paperwork was printed out minutes after I got off the phone with the agent but it took 15-20 minutes for the staff to fold the three papers up and put them in an envelope. REALLY? There could only be three reasons for this terrible service: 1. There servers are REALLY slow. 2. Staff needs to be trained better. 3. Staff wanted to work overtime to get more money. Either way, management really needs to work with this office on productivity. When I left, the same people that were there when I walked in were still there. I would not recommend this place the blonde girl is the worst!!! Academy Insurance, please don't refer your people to this office because we are used to better customer service than this. I am only giving them 2 stars because I left before the other 10 poor, unfortunate souls. STAY AWAY!!! read more