For Vannessa and personal health department, give personal advise , and clear explanations on the…read moredetails, quick response, Vanessa helps me a lot, highly recommend!

Customer service keep changing phone line, no return phone call. Do not buy Health insurance in…read moreKCAL insurance Agency.

Choosing an earthquake insurance provider in California is one of those things that normally takes…read morea lot of time and you have to weigh through a ton of information. With Calico, all it took was a brief phone call with an agent who was well-informed and profession, and all of my options were available to me online so I could make informed choices and then activate the policy of my choice right there. I highly recommend Calico. They also have great, competitive rates.

Got my first quake policy only last year. Although I had lived in 5 homes (presently I live in our…read more5th home) I never carried a quake policy due to the exorbitantly high premiium and the grossly high deductible. Mr Ara helped me get my policy from Guideone Insurance. However, 3 months ago, it wrote to say it would not renew my policy because it no longer will offer quake insurance in CA. Of course, I called Calico, left a message with an AI lady who obtained my name, phone #, and reason for the call. The next business day, Mr Ara dutifully returned my call. He very professionally went over with me the various choices I have to replace the Guideone policy. At the end I selected GeoVera based on the information shared by Mr Ara. I'm glad I have him for my quake insurance policy coverage. Will certainly refer him to my relatives and friends.

There are numerous benefits to being an Auto Club member. One is being able to take care of DMV…read morerelated issues. Auto Club offices are nicer, and the wait time is short. I recently came here for that reason. This location has two stories. Membership is upstairs and travel, insurance, & DMV are downstairs. The young lady at the front desk greeted everyone with an enthusiastic welcome. She was so sweet. Jake assisted me with my paperwork. He was friendly and helpful. *2.4% fee for credit cards *Parking lot entrance is 1st driveway.

Great service. Short wait. Friendly staff. Each time I visit I'm in and out in 30 minutes. This…read morelocation has plenty of parking, restrooms and every employee is efficient.

I had a difficult time finding car insurance on my own, and Stephen made finding it quick and easy…read more I was able to get car insurance over the phone at a great price. I will definitely come back again for any of my insurance needs. He was very patient and easy-going. Very pleasant to talk to about what I needed.

Super nice and helpful guy. My insurance rates went up this year so I gave Stephen a call. He…read moreexamined my current policy and gave me some suggestions in addition to explaining all the recent changes in the insurance industry for me. A+ customer service experience.

Exceptional Customer Service from Megan Kicker…read more I would like to recognize Megan at AAA in Pasadena for providing truly exceptional customer service. From the moment we spoke with her, she was kind, patient, professional, and genuinely committed to helping us in every way possible. Megan took the time to carefully explain everything regarding our living trust and estate planning. She never rushed us and made sure we understood the process and all of our options. Her knowledge, patience, and willingness to go above and beyond were greatly appreciated. It's not often that you come across someone who takes such pride in helping others. Megan is truly an asset to AAA, and we are very grateful for the outstanding service she provided. Thank you, Megan, for your time, kindness, and exceptional help!

Exceptional customer service and a convenient DMV office. Not much of a wait and comfortable…read moreseating. Ample parking.

Tokio Marine Home Insurance is terrible!!! Cancelled our Parent's Home Insurance in November 2024…read more Why? Because of all the wild fire's in Southern California. We live 30 miles from the recent wild fire's going on as I type this, 01/13/2025. We have coverage until March 2025 to another Home Insurance carrier....GOOD LUCK!!!! F#@$ Tokio Marine!!!! Reimburse US FOR 60 YEAR'S OF ON TIME PAYMENT'S!!!! BUNCH OF THIEVES!!!! REIMBURSE MY PARENT'S!!!! mm....kumatown@pacbell.net Email me!!!! You pieces of you know what!!!!

Not even one star ! The worst insurance/bond company we…read moreever seen . Don't go near them , they canceled our business bond by mistake and messed up the whole operation. Don't trust them .

I received excellent service during my time here, and the staff were very accommodating throughout…read moremy visit. Thank you for the great experience.

Great experience! Fast and efficient! Clean and cool! Great staff! Recommend! They are reasonably…read morepriced!

We've been with Reina's for over 15 years. Since then, we've added two teen drivers and every time…read morewe've needed anything, Reina's rises to the challenge. They are professional and their response time is excellent. Pedro in particular has been our go-to contact for many years now, and he delivers every time. Very easy to talk to and extremely knowledgeable. I highly recommend Reina's.

Peter is the man! Friendly and professional, he treats you like family. There is an honesty in his…read morevoice and he truly advocates for his customers. I got a great rate after two car accidents, hey, life happens! But Peter was there to assist and never made me feel ashamed

I always dread doing administrative/legal/serious paperwork, but interactions like the one I had at…read moreOne Stop remind me there are people who are special and fabulous at their jobs. I needed Livescan fingerprinting done and called One Stop. They were very direct, helpful, and I stopped right in. Eric/Araik was AMAZING--so funny, so kind, so generous. He genuinely loves his job and sees this work as helping others. I was so impressed with his work and business sense, I got him donuts to thank you. THAT'S how cool he is. Please support small businesses like Eric's! Pasadena is wonderful because of people like him! His services are vast, prices are agreeable, and customer service is the BEST you'll find, I'm sure of it! Check him out!

Araik was awesome! Did my fingerprints here. Took less than 10 minutes…read more I'm very happy. Worth every dollar. Very nice guy!

I'm disappointed with my experience. My premium jumped by $800-$900 with no clear or direct notice,…read moreand the policy was auto-renewed without my explicit consent--even with such a significant increase. When there's a price change this large, you'd expect clear communication and some form of confirmation. Instead, the only message I received was a vague "Your auto renewal is all set," which didn't clearly explain the new rate. After contacting customer support, I was repeatedly told that an email had been sent, but I never received anything that actually outlined or justified the increase. There was no real accountability or attempt to resolve the situation. Overall, the process felt frustrating and poorly managed. I strongly suggest others double-check their renewal details and seriously consider other insurance options. I would not recommend Progressive based on this experience.

We have 2 cars damaged, we had full coverage on both, they found the other drivers at fault, but…read morewe're out $2000 for each deductible. They told us to pay the deductible for the damages before they would repair our cars, then they would do what they call "segregation". Car #1 hit by a off duty cop who at the time agreeded to hitting my non moving, sitting in a line of traffic car, but later lied to his insurance AAA saying we it him. Progressive never came to look at the damages only asked for pictures. Car #2 progressive said I had under insured drivers coverage but once they had proof the at fault driver's policy lapsed, then I'd only pay $250 not the full $1000 deductible, they also said they would take the at fault driver to court to get my deductible back. WELL THAT WAS A LIE. PROGRESSIVE HAD ME AND THE AT FAULT DRIVER WAITING FOR COURT INSTEAD, THEY SENT HER TO COLLECTIONS. TOLD ME I COULD TAKE her to SMALL CLAIMS COURT and if I am successful please provide them the details because it might help them go after the parts in the future. I give the a 1/2 star. Go somewhere else with your money and trust.