When we moved in during summer 2023, everything seemed great. Natasha, who is no longer there, was…read morethe reason we signed the lease. She was professional, kind, and actually cared about residents. Unfortunately, that level of professionalism left with her.
Before move-in, we were promised a unit on the quiet side of the property since Gravity Heights and Spill the Beans were still under construction. Right before our move-in date, we were suddenly told our original unit was no longer available and placed directly across from the construction zone. For months, we woke up at 6AM to jackhammers, dust, and debris all over our balcony. We never even complained, hoping management might at least appreciate how patient we were. Spoiler: they didn't.
If you end up in a unit facing Gravity Heights, good luck sleeping on weekends. The noise from the bar is constant -- loud music, drunk people shouting, and packed parking lots until 10-11PM. It's nonstop chaos, especially Friday through Sunday. Forget about ever finding parking near your own building when Gravity Heights hosts an event or gets busy.
At our first renewal, they offered to keep our rate the same at $3,210 even though the same floor plan was being advertised for $3,090. We asked if they could honor that rate, especially considering all the construction noise, the location change, and the fact that our view was basically a construction site. Of course, they declined.
Fast forward to our second renewal, same rent, same excuses, same issues. We decided not to renew. Then, right after we gave notice to vacate, we saw our exact unit listed on their website for $2,970. So apparently the "market rate" only drops once you move out.
We left the unit spotless, professionally cleaned, and in better condition than when we moved in. When we moved in, the place was dusty, grimy, and had to be deep cleaned, which we documented. Still, we were charged $105 for "3 hours of cleaning." When we questioned it, Ashley told us that unless we used a "legitimate cleaning company" and could provide an invoice, the charge would stand. Funny, since the lease says nothing about approved companies or invoices, just that the unit should be cleaned and left in the same condition. Apparently, "legitimate" just means whoever they feel like approving. After a few rounds of back-and-forth, Ashley refused to reverse the charge.
Here's why we didn't renew:
1. The gym.
There are three treadmills total, one of which was broken for two months before we left. Multiple tickets were submitted and all marked "closed," not fixed. The treadmill would shut off mid-run, sending people stumbling off the belt. I personally saw residents almost get hurt. Management did nothing. Apparently, safety is optional here.
2. Rules don't apply to staff.
Residents are told only two guests per unit can use the pool. Meanwhile, the leasing office staff who live on-site, including the manager, regularly threw pool parties with more guests than that. It's nice to see the rules only apply to the people who pay the full rent.
3. The hot tub is disgusting.
About once a month, the hot tub water turns a murky yellowish-green color that looks like it hasn't been cleaned in weeks. The water gets cloudy, a film forms on the surface, and you can literally smell the chlorine trying (and failing) to mask whatever is growing in there. It's left open like that for days until someone finally decides to close it for "maintenance." Residents still get in because no one warns them, and management doesn't bother to rope it off until the very last minute. If you plan to use it, I'd recommend a hazmat suit or at least a strong immune system.
4. Valet trash that's barely valet.
You pay for five days a week of pickup, but at least once or twice a week, trash just sits in the hallways overnight because no one came. No refunds, no adjustments, just trash everywhere and a charge that stays the same.
5. "Security."
Cars were broken into multiple times in the "gated, secure" garage. The security guard usually sat in their car or wandered around occasionally. Somehow, all these break-ins happened while "security" was on duty. Go figure.
6. EV charging and garage chaos.
If you have an electric vehicle, good luck. Residents without EVs constantly park in the charger spots, leaving no space for the people who actually need to charge. The office doesn't do anything about it. The garage itself is overcrowded, poorly monitored, and always feels chaotic. It's more like a free-for-all with a gate that occasionally works.
In short:
This place started off great and went downhill fast. Broken promises, zero accountability, and management that hides behind fine print when it's convenient for them. If you enjoy paying premium rent for ignored maintenance, lazy management, sleepless weekends, and being gaslit about "policy," this is your place. Everyone else, look elsewhere.
