I did not use their services but this was my experience. I brought in a gaming laptop I bought for…read more$450 a few years ago (it was a Victus of FB marketplace). I set it down and told him it wouldn't turn on and explained what I tried. He told me his rate was $125 per 30 minutes and he wouldn't even touch it until I agreed. So he didn't know if he could even fix it let alone how long or if there would be added costs for the fix. He told me this was a "VERY fair rate". So this was WAY more than I expected to pay being an hour of work equated to over half the cost of my device. I then went to Micro Center down the road who could diagnose it for $80 flat and would help cover any costs of the fix. I went with Micro Center and they fix my computer and returned it 3 days later for $120 total. Now I think this business could've fixed my computer same day but I would've guessed at double the price and I didn't mind waiting. Overall I'm giving this a 2 because it seems expensive and telling me it was a fair rate seemed dishonest. The one employee wasn't overall very mean or anything but he came across as unwilling to help or answer any questions I had.

I have used Keith multiple times to fix computers and buy computer equipment over 10 years. I don't…read morethink you could find a better place to buy a used computer or have your computer fixed.

Steve was great, fixed my computer quickly and charged a very fair price! Would recommend to anyone.read more

Honest and trustworthy…read more You know that feeling when you don't have a lot of knowledge and you're very happy the specialist knew they could take you through the ringer but didn't; due to being ethical and how happy you are at the end? That is the feeling I was left with after speaking with this establishment. Had an issue with my laptop's performance and was about to begin upgrading everything by deductive reasoning. Spoke with this business and they were VERY HONEST with me. We did some troubleshooting and they explained to me why it may be time to just consider replacing my laptop. They don't sell computers, they repair them. They definitely knew more than I could acquire through YouTube University so they could have easily taken my money, but they were honest and gave me options that would satisfy my goal but be cost effective as well. Great place, great company, highly recommend this place.

My laptop wasn't powering up and I wasn't sure if it was the laptop itself or the power unit. The…read moreplace was busy, so there were a few people ahead of me (no big deal). When he was able to check my laptop, he was able to confirm that it was just the power thing. He didn't even charge me!

He did an excellent job replacing my cracked iPad screen. It also had a dent in the corner which…read morewas undetectable when I picked it up. The service was out standing!!! I dropped it off late in the afternoon, and there were two repairs ahead of me. I expected to have to wait until Monday to pick it up, but he finished it and waited for me to get there which was after the time he closed. I very much appreciate your awesome service!

I've worked with NTI for the last few years, and they are awesome! Helpful, professional, and…read moreprompt. Highly recommend.

When we decided to upgrade to quick books multi user we had problems with our network connection…read more Intuit spent several hours and could not fix it. We called Ryan to help us out, he and his team worked on it right away and got it working flawlessly within a very short time. These guys are the best. He also accessed our network security and gave us several great ideas to help us be more secure on the internet.

Very honest and skilled. Explain everything in plain English. They tell you pptions, and dont want…read moreto take your money if they dont think you need a particular service you asked for. They explain how to fix things yourself if you can. I highly recommend Chipheads!

Jarret is an exceptional team manager and gets five stars. My laptop is happy, which means I am…read morehappy. A while back, I contacted Chipheads for a comparison quote on the replacement of a laptop keyboard and frame after a water spill fried a touchpad. The first place I had visited for a quote was a lovely one-man shop that quoted me $300 minimum for the repair - and that was with full awareness that I'd already purchased my own replacement parts and therefore all cost on his part was purely labor. He also communicated clearly that accessing the keyboard area required moving multiple parts he was not entirely familiar with and laughed that he would have to give me the $2000+ laptop he'd tried to sell me if the repair didn't go well. I left the establishment unconvinced of his capability to fix my also $2000+ design powerhouse that had not left my side since I got her. Enter Chipheads. I contacted via the general email address on the website, outlining the general situation and requesting a quote. Chipheads teammate Scott responded, and the quote he gave was comparable. I then emailed to confirm that I'd ordered the right parts before making the decision to put my laptop basically in the hospital right before I was going to be gone for a full two weeks, so I wouldn't be able to get her back even if the parts were wrong and repairs could not be done. Scott never responded to that email, and I had to leave for my out-of-town event. When I'm home, I rely on my laptop heavily, so dropping off when I'm not occupied with an event is not ideal. When another long event came up on my schedule, I contacted Chipheads again, this time creating a new email thread directing back to the general email address - the previous thread had directed to Scott's email address after we connected. I admit that I was hoping that I would connect with Jarret this time, and I did. He responded not only quickly but also giving me the option of a two-week repair period for less than $200. I'd be occupied with my event for exactly that amount of time anyway, so this was perfect. When I arrived the day before my event started, Jarret was with another guest. Both the impression that the first shop had given me about the delicate nature of my repair and my own experience in tinkering with laptops and electronics in general added to why I specifically waited to speak directly with Jarret given the impression of reliability he gave me in our correspondence. I dropped my laptop off with Jarret the day before my event started. Less than 48 hours later, he called to let me know that my laptop was ready for pickup. That was back in August. I specifically waited to ensure that the laptop was in perfect working order before leaving a review. It's now October. Safe to say, my laptop is in good health. Dropping one star for Scott dropping the ball on communication. Regardless, I'd wholeheartedly recommend Chipheads for your repair and upgrade needs.

Had an issue with my printer not talking to my computer. Anthony was tasked with fixing this for…read moreme. He was professional and courteous and boy, they know their stuff there. Even when you go physically into the shop for repairs or help, they are right there to assist you and greet you. They never make you feel "computer dumb" they are amazing. I'd trust no one else with my computers. Becky Berhow

I brought my computer to Easy IT on Tuesday at 4:17 and required prepayment for their advanced…read morediagnostic, which by their agreement would be done within 24-72 hours. I reached out multiple times and got no updates at all. On Friday afternoon, I called them again and after a long, unclear conversation, they asked for more time. At 5:17 PM, I finally received a diagnostic video. They then told me the computer couldn't be repaired and the only option was a new motherboard costing over $800. Immediately after, they tried to sell me a brand‑new HP and quoted just over $1,200 including a data transfer. (I had already backed up everything to OneDrive, so the data transfer was unnecessary), and they were going to charge me for it. When I picked up my computer today, the person admitted he never reached out, never provided progress updates, and was not transparent that the diagnostic wasn't completed within the timeframe. The missed deadlines, lack of communication, upselling, and attempt to charge for services I didn't need left me feeling misled and taken advantage of. I cannot recommend Easy IT based on this experience.

My laptop lost internet, code 10 after I updated Win 11 yesterday. Very sad, very frustrating,…read moreI called around and very lucky for me to speaking with ANI at Silicone Alley. He came over to my house in 45 minutes, fixed my laptop, reset my bitlocker, fixed popup, printer, checked over everything making sure it performance the best! It cost me only 89 dollars as he mentioned on the phone. My lucky day, ANI is a very nice, clean, calm, kind gentleman. He listened what the problems, explained, fixed and teach me what to do. He took extra time for you. Words cannot explain how much I appreciate it. I highly recommended to everyone. Again, thank you so much, ANI! Young Tran 952-457-2425

100% amazing! Ani hooked my little brother up with an amazing PC over Christmas and we've had…read morenothing but positive things to say about it. If you are in the area or are looking for expert custom designed rigs, this is the place to go. The price is very competitive and the support and checkins make it feel very personal as a past buyer. Would highly recommend to anyone looking for a new PC for gaming, schooling or business. You just can't beat quality service!

Amazing customer service! Great people and super helpful. Our computer at one of our locations kept…read moredisconnecting from Wifi which left our team feeling frustrated. We called numerous other computer repair companies and were never able to get the help we needed. When called Computer Whatever, they helped us solve our problem immediately!

Amazing job! I was going to throw my computer out the…read morewindow, BUT Abby saved the day! She called me to make sure there was nothing else I wanted fixed on computer! I felt she listened to my concerns, she was very knowledgable about computers and she fixed my computer! Next time I wont wait so long with a hiccupy computer! I will just take it to Abby!!

Anytime I have a computer that needs repair, I take it to Andre at Psinergy Tech. Service is quick,…read morepersonable and very reasonably priced. I was recently there as my portable hard drive stopped working, so I brought in my old PC tower and Andre was able to access that hard drive directly and transfer it to a new portable drive. I highly recommend Andre at Psinergy Tech.