I stopped in Sept 22, but I waited until now to write the review to make sure I didn't write it out of anger. Unless you have an appointment, don't bother going to this shop. Unless you are a regular customer, don't bother going to this shop. If you are a new customer, communication from the barbers to you is extremely poor. There isn't a known system of how people are selected to be the next in the chair for a haircut. Most of the barbers are too absorbed in their headphone music to even look at the chairs of waiting customers. After 45 minutes, the middle chair freed up, and the barber on the left gave me a head motion to go to the chair. The middle barber said he had an appointment in 15 minutes and couldn't cut my hair. So, I sat back down and waited. The right chair freed up, and a person that arrived after me, went to the chair. A fourth barber arrived to work and people that arrived after me went to him. Their customer communication is beyond terrible!!! I would never recommend this place to anyone. If I could give it negative stars, I would give it a negative three. It was a waste of my vacation morning. Horrible customer service. Some businesses don't realize that customers pay their bills, and the customers that they tick off use their voice to write reviews of their poor experience!!! read more

Torch Multicultural Barbershop - Layout of barber chairs. Barbers are absorbed in their music via headphones. POOR COMMUNICATION WITH CUSTOMERS!!!!! - Barbers Near Me - Machesney Park, Illinois

Garbage service, went in as a walk in and they let multiple walk ins go before me because they knew them. Theses people did not have appointments. Dirty anyways prolly for the best I didnt let them touch my hair anyway read more

First impression: Respectable environment & best in the area. We are new to the area and have struggled not only locating barbers but barbers with an environment that respects their customer base. This was our first visit; the establishment was clean, no disrespectful music, conversation or behavior. No long wait time, price was average, cut was decent. My son has had the same barber for 10 years so it made me a bit nervous to have someone else cut it however, Gary did a decent job. I'm sure once we go consistently and he becomes acustomed to how we like our son's hair cut the nervousness will dissolve ...thank you for a better first experience. read more

Torch Multicultural Barbershop - Cut by Gary - Barbers Near Me - Machesney Park, Illinois

Awesome place to bring your kids to get groomed. The barbers can also cut all ethnicities. read more

Torch Multicultural Barbershop - Wonderful place to get a haircut. Great environment! I've been going here for years. - Barbers Near Me - Machesney Park, Illinois

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I grew up getting mediocre haircuts in Rockford. While I was away for college, I found a great traditional barbershop and the game was changed. Upon returning to Rockford, I hoped to find a good barbershop to keep getting clean haircuts and lineups. I was referred to Torch Barbershop. Torch is fantastic and the guys who run the place are stand-up dudes. I have gotten haircuts from both Corry Curry and Gary Raulston, both of whom did an excellent job. They communicate well with you about what you want done, and they do their job meticulously. The haircut is not done quickly; I realize this is a negative to some people, but do you want a fast food haircut or do you want a high quality haircut? Plan to spend about 30-45 minutes in the chair for a good haircut, and use the online booking function to make it efficient. The place is very clean and the guys are stand-up, intelligent citizens who are easily to talk to. It's a positive environment and you can tell that these guys care about their community. If you're on the fence about this place, don't be. Give them your business, and you won't regret the quality of the haircut. read more

I have always been particular about who cuts my hair. Once I find someone who cuts it to my expectations, I stay with them until they retire or I move. When my girlfriend suggested I try this place, I laughed. "Why would I do that?" Well, after awhile I began to wonder if my barber was not doing a good job. This thought dwelled on me, so the next time I needed a haircut I went to Torch. It was overwhelming when I got there. So many people. All 6 chairs full and people waiting on all of them. It was the longest haircut I have ever had. I was there for 2 hours. However, I was so happy with the haircut. The fade was flawless. Over the next few days I got so many compliments. This was the last thing I wanted to admit to my girlfriend but she had got me to the best barbershop around. That being said, BE SMART BOOK YOUR APPOINTMENT. It is busy for a reason. The shop is family friendly and there is always stimulating conversation you can join. Now that I book my appointment on the app, it's something I look forward to every time! #Torchbarbershopforlife #AtticaRocks read more