My wife calls me from the new Meridian library. The van's misfiring--bad. She has all five kids with her and our other car's at the body shop! After we figure out how to get everyone back home (shoutout to our friends at Compass Bible Church for the rides), the next step is to figure out how to get the van to my preferred shop, some 6 miles away. First tow truck I called was pretty standard: You speak directly to the driver; he's busy, he's booked for at least 4 hours out; and he's not particularly happy to be answering the phone. I ask his recommendations and note who I *DON'T* want to try next. I call Torch. They answer right away and I speak to a router/scheduler/office worker. She's very pleasant, seemingly understanding no one is calling a tow truck because they're having a fantastic day. A driver's available in about an hour. No problem, I can wait. They have an exact price for me: $110. Stetson ("Like the hat?" I ask. "You got it!") calls me maybe 15 minutes later. He's wrapping up a job in downtown Boise, it's rush hour, he probably can't be there for an hour. But I can just leave the keys, he can do the drop on his own (he's familiar with the shop), and I can get back to my house more easily from the library than the shop. The shop has very specific directions on how to leave cars. I call Stetson back to relay the details to him: Amazingly, Stetson remembers my name from our call five minutes earlier, answering with a "Hello, Eric. Did you talk to the shop?" This use to be part of ordinary human interactions, but is increasingly rare in our disinterested, vain world. I tip my hat to you, sir. About an hour and a half later, Stetson calls from the shop: Job complete. The van's safely dropped off and locked up. I pay with my card via the phone, never having the opportunity to shake Stetson's hand and thank him. That's as smooth a tow job as I can hope for, so here's to a five-star review making up for it. Thanks, Stetson! read more

Torch Towing and Transport - At least the inversion broke for a few hours that afternoon. - Towing Near Me - Star, Idaho

I can't complement the guys at Torch enough. My son had a blowout in Boise a couple of weeks ago in the middle of the interstate. It was a front tire on his 1990 Bronco and he almost lost control. He was really rattled but was extremely lucky that one of the drivers from Torch was behind him. They changed his tire like a racing pit crew, kept him safe, and got him back in his way. Thanks so much! read more

It was a simple tow of less than 2 miles and in the process of loading and unloading my f250 pickup on his tow truck the driver broke the end off of my shifter. I didn't know anything about it until I picked up my vehicle the next day from the shop. I spoke to the manager of the shop at that time and he gave me the name of the tow company. The manager was the first one to look at the pickup after the tow driver unloaded it. And seen it was broke. I called torch towing about it and they refused to take care of the damage their driver did. And then hung up on me. I will never use their service again, nor will I ever recommend them to any one. Worst service ever, and completely unprofessional. read more

Worst tow outfit I've ever seen. Their driver almost ran me and another vehicle off the road. I called and was basically told to get lost. Less than one minute later someone from there called me back just to argue with m, said he was the manager. Never use these guys read more

My husband had a blowout during rush hour traffic, and I couldn't find a tow truck in town that could get us to a nearby tire store. These guys were super busy as well, but Matt made it a priority to help us out in our time of need. It helps that my neighbor drives for Torch towing and I knew who to call to get help when I couldn't get through on the phone because they were so busy!! Matt, Mark and David were definitely my heroes for the day!! Thank you so much for your excellent customer service and quick response. You guys are ROCK stars!!! I am a Torch customer for life!! read more

I called these guy's when I ran off the road and they were friendly and respectful. E

We had a breakdown and after several attempts to get help stumbled upon torch Towing. I can't say enough good things about Matt the manager here. He came out and tried everything he could to get our truck started and even though they were busy and couldn't tow it immediately he took us home so we can get to a special dinner and was so friendly and nice with such an amazing customer service attitude. This guy needs to be made a partner! She is truly amazing and knows customer service! Something that was a very frustrating time turned into something with laughter. read more

He puts my full set of key of the broken down ford ignition. To get to neutraL. He drives off with them leaving me stranded in the trailblazer blocking other cars. After dropping my car he brings back the key all pissed off because ,,, he said I just 'watched him drive off.. , If he watched he would have seen me waving my arms wildly at him and yelling. He charged me 93 dollars to move the car the width of 3 parking lots.... Amazon Subaru and Corwin Ford parking lots. I protested at the price . He asked if Cheryl quoted the 93 dollars. I said no way. He called me a liar. hate-full horrid expensive driver terrible human being. Never again. yeah some more to add... Cheryl the reception was fine. I called her and she looked up addresses for me. very human. The first place I called would not even help me until I had both location and destination addresses. I told code red on the phone I need to talk to a human being that understands words. Cheryl was that just fine. After I re-called her and told my trouble and she admitted on the phone that she did not ever quote the price to me. probably due to my talking to much. anxiety. Cheryl is the only positive in the organization. read more

We had a big rig break down on 55 at rush hour on a Friday. One call and Torch was all over it. Within 45 mins they were hooked up to our semi and saving the day. Give them a call. You won't regret it. read more

I was driving down the 84 in my semi when my brakes locked up. I was stranded on the side of the freeway until I found torch towing. They answered right and away and sent someone out as soon as they could. I had Joe respond. Joe went above and beyond anything expected of a tow truck driver. If you unfortunately need a tow go with torch. read more

My husband hit a rock and broke his oil pan while hunting. Mike with Torch drove 2 1/2 hours to an off road location with not much direction, found my husband at the after upon time and towed the truck to our repair shop. The crew was easy to work with and helped to make a rough situation easier read more