On the phone there give you the most upright respect and treat you like a customer but as soon as…read moreyou get to the locating the lady at the front is a complete b**** she is literally no help whatsoever and I wouldn't even rate this place a 1 start completely disappointed with their staff. The lady has no respect for the customer and in my opinion she is less educated then my 4 year old daughter definitely the first and last time I ride with this bus line

"Okay" the only thing that I notice that they do not have toilet paper by the toilet. You will have…read moreto grab the toilet paper by the sinks, they have the paper rolls dispensers attached at the wall. Other than that it's "ok"

Laredo Charter Buses & Tour Bus Rental…read morewww.956tours.com 1202 Santa Cleotilde Ave Laredo TX 78040 800-249-5811 956-220-7536 tornadotours@hotmail.com

This morning I arrived at the bus station at 7:25 am to take the 7:35 bus to Houston, where I had…read moreto pick up a car by 6:00 PM. The ticket I purchased on line didn't work, so they gave me a new ticket for cash. I noticed that the new ticket was for a 9:30 bus. By 10:00, the bus still hadn't arrived and when I asked, I was told that the bus was stuck in customs at the border and would arrive in a few minutes. By 10:30 the bus had arrived and there was some confusion as to whether it was my bus. By 11:00 the bus was still there and I couldn't make my appointment to pick up my car in Houston by 6:00, if they took any extra time arriving there. So, I decided to not go. They refused to give me a refund for the ticket. I called the police and he said I could take them to small claims court, but it would cost more than the price of a ticket. Once the police came, they offered me a voucher for another bus.

If you care for your safety stay away from this people, I purchase 2 round trips to Mexico to spend…read morethe weekend there, just for tourism as their name suggests in Spanish. Never thought it was going to be a nightmare. I was supposed to leave on Friday at 12:05am thus I arrived by 11:00pm on Thursday to check in, first thing I noticed is their downtown station looks like an abandoned war zone in a dark street with a bunch of homeless folks begging for money outside of their very old building, after I checked in the cashier told me that he believe he can squeeze me in the bus that was going to arrive at 11:00pm, I thanked him for giving me the option but I said -I rather wait for mine- Once that the bus arrived the option became a demand, he said that my bus arrived earlier then what he expected, it looked more like an excuse. Truth is that we waited over an hour because the driver didn't care to check that people were seating in their assigned seats, because of that a fight breaks out inside the bus because two women were fighting for the seat 26, not to the mention that the rest of the people were stressed out for being seated there for a long time in a very small space without going anywhere. The driver had to move one of the ladies in order to leave. We were supposed to arrive at 7:00am, we ended up arriving at 8:40am to Monterrey, Mexico. Drivers are cranky and curt, if you ask a question they don't provide a clear answer and they are rude in their delivery and once that you cross the border they are speeding the entire time on Mexican soil. I know this because I have my portable speedometer and they were speeding over 15 miles most of the time. That's reckless and very dangerous considering that there were a lot children and women in the bus, they shouldn't have to do that if they will only arrive on time or organize their schedules better. Starting for trying to follow their own itineraries. On my way back the bus was supposed to leave at 11:30pm but they were late 20mins I was worried to death I thought I was going to be stranded in Mexico, because that huge bus station there was not a single soul who could've explained why the bus wasn't there, all the drivers and staff that I asked told me -They will show up soon, just be calm and wait outside- The problem was that they didn't know in which platform my bus was supposed to arrived, so they gave me 10 possible options to be outside with all my luggage in a very hectic small sidewalk with lots of people walking all over the place pushing me around. And now here I am about to cross the border with a driver who just told me that he doesn't know at what time we are arriving, instead of answering to my question he ask me back -Can't you see the line? There's like 15 buses in front of us waiting to cross the border too- He also make sure to clarify that he's just crossing the bus to the American side, once there another driver will take over (He didn't provide his name.) The driver Artemio that drove us from Monterrey, NL to Nuevo Laredo, Tamaulipas was bragging telling the other driver before he left how many other busses he overpassed in order to get to the US customs and border protection sooner. Again reckless behavior, I really hope that never happens anything but traveling with this people is a tragedy waiting to happen. I hope my review helps people, I'm writing this from the bus right now. My torture hasn't finish.

The facilities are in very poor condition. Garbage in the corners, fungi buildup on the sides of…read morethe toilet, bacteria and fungus buildup on the ceilings. A/C vents have green fungi buildup as well. Ceilings in very poor condition, broken and stained by water leaks. A very limited site and not recommended for breathing. I suggest just buy your trip and wait outside. This station has to get a contractor to make repairs in the facilities.

I wish there was a - minus rating.... I just got off the…read morephone with customer service in regards of my lost baggage claim, and I found out that a company called FLEX bought Greyhound.... AND doesn't supply baggage tags anymore... Customer has to BUY and PRINT them at home..... Their level of stupidity is growing rapidly.....

McAllen Party Bus Rental provided service after the church service and on the way to the wedding…read morereception for the Bride, Groom and the entire wedding party and it was a blast! Not only was there champagne toasts and dancing, but had the chance to stop for a wedding photo op at a McAllen hotel and the entire wedding party arrived at the reception hall together! Would definitely recommend people use this service!

From the owner: We provide the absolute best when it comes to Party Bus Rentals in the Rio Grande Valley. Whether…read moreit is our state of the art party buses, to our exceptional customer service, we got you covered!