I've been going back and forth on writing this review. This isn't something I take lightly. I am a small business owner and understand how difficult it is to grow your customer base and make everyone happy.
I went on a manta night dive about a month ago. I was alone and the dive master was my "buddy". I have about 28 dives under belt, so I'm still pretty new. I forgot my mask and borrowed from the shop. Everything was great until we were lined up in a vertical position waiting on the Manta rays. My borrowed mask started to leak. Slowly at first. I calmly felt around the edges trying to figure out what was going on, I couldn't feel anything out of the norm. The problem became increasingly worse to the point it was flooding and I was clearing it constantly. This panic caused me to take in water through my regulator. During all of this, which was happening over the span of minutes I was looking for my dive buddy. He wasn't near me. He had a big light, but wasn't anywhere to be found. At this point I reallt started to panic. I went to numerous people around me and let them know I had an issue and signaled I needed to surface. Every one of them ignored me. No one helped me.
Imagine! I'm going person to person asking for help and my dive buddy is still no where to be found.
I ultimately decided to surface on my own ( this was not safe, but I really had no other option at this point).
About halfway up the dive master-my buddy grabbed me and helped me surface safety.
I have a few issues.
1. Where was my dive master and how on earth was I left alone for minutes and minutes with absolutely no help. I should have been able to depend on help from fellow divers, but that's a whole story in itself.
2. When we finally got to the surface, I was scared to death. All I could think about was getting home to my kids. All this guy said to me was that I couldn't surface alone like I was trying to do (out of desperation) and that I should have been fine, it's possible to dive without a mask
By the time I got on the boat, all I could do was cry.
He went back down because there were 2 others in our group. He never apologized, he never even really checked in on me. I've since come to the conclusion that I probably had the mask too tight, causing it to leak. Regardless, I can't get past the fact that my buddy- also my dive master abandoned me and wasn't there when I needed him most and he didn't seem to care a bit.
So- if you want to snorkel and have fun with this company, great. I would never recommend them for diving, especially!! If you are not a very experienced/completely independent diver.
This was their response to me on TripAdvisor- completely false. Note I mentioned numerous times how long I looked for him- the entire time clearing my mask repeatedly- I even asked others for help. My dive master of course wouldn't know this because he wasn't there! Unbelievable. Look and you will find other similar reviews with them never taking responsibility. Looking back I now understand why none of the other dive companies knew who these guys were or were willing to acknowledge it.
Aloha Brea, we are so sorry to hear that you experienced this. However, we make a point of keeping our divers safe and ensuring that their equipment is fully functional while we are still on the surface. If you are having any issues with your equipment it is vitally important to let your dive guide know in a calm manner so they can assist you before you descend. Also, every certified diver should be comfortable and equipped to clear their mask in the event of leaking or flooding, as taught in your open water course. In the truth of this situation before anyone could assist you, you immediately bolted up to the surface in a panic, which is one thing a scuba diver should never do. Your dive guide was next to you the entire time but in your panic couldn't adequately help you without putting himself at risk. We apologize that you experienced this and we recommend any certified diver who is inexperienced to refresh their scuba skills before joining us on a manta ray night dive! read more