Our 2001 Dakota was towed there because AAA couldn't get it started. 9th Street did a diagnostic…read morewhich didn't show anything. Then they started to do a compression check but they said the engine seized. Our options were to put in a rebuilt engine for over $8K, junk or donate it. We took it somewhere else for a 2nd opinion. The only thing that seized was the a/c unit. We now have our truck back and working fine for $1,600, Major error on 9th Street's part. Additionally, the work order to replace the a/c unit listed replacing the #1 spark plug and the ignition coil because they had been removed. I have all kinds of questions about why 9th Street did that.

I work at a supplier that 9th Street works with. Jaden is the person I speak with the most there…read more He's very professional and also personal. I really enjoy working with Jaden. Good stuff!

I got a quote of $304. to perform a maintenance service on my Cadillac. When booking I was assured…read morethe total for all necessary parts and fluids would be included in that price. I also had a coupon from the Smart shopper for $40 off. When I went to pick up the vehicle I was OVERCHARGED! My bill came to $310 when it should have been $264. I called to complain and they explained that they have been operating this way for years. They refused to honor their quote but said they would refund $5. What a joke. I told them to keep the $5. Extremely bad customer service and even worse sense of honor and fairness. DO NOT USE THIS COMPANY. You have been warned.

Scott's is the very best. They do excellent work, and are honest and fair…read more They are the experts at performance work. Scott's changed the differential gears on my Ford F-150 and "chipped" the engine for more horse power. The mechanical work was first rate, but the chip they installed did not contain the current data for my relatively new 2017, 5.0 engine. Even though the chip unit was installed, they took the responsibility and cost, and refunded the money for the chip in full. Anyone can make a mistake, but it takes good people to own up to it. These folks will treat you right.

Service I can trust. I feel confident every time I take my car here. I'm always provided a complete…read moreestimate and the work performed matches the estimate. Thanks you!!

If like like supporting a shop that rips off older people and women by all means go here. My mom…read more(late 60s) took her classic toyota cruiser here for a transmission and transfer case rebuild. They charged her a small fortune. It had to come back for a few times to be "fixed". She ended up having to pay another shop to do the work Evolution had claimed to do but actually didn't even open up the transfer case (confirmed by the next shop manager hat actually DID rebuild it) and the work was done on the trans was faulty. Evolution (or Transfix ) the old name, has been given many chances to fix this but refused. DO NOT GO HERE I wish i could rate lower that one star. You guys should be ashamed. Ripping off the elderly. I do hope carma find you sooner than later.

Took my '98 Lingenfelter Corvette into Good Guys/VR and asked for them to weld up my exhaust header…read morecollectors to my cat back and replace two downstream exhaust pipes...Scheduled an appointment and work was performed in a professional and timely manner, at a reasonable cost. I could not have asked for better service. Thanks Cameron and crew...

Customer service is terrible, I called the other day about my moms muffler to see if it was under…read morewarranty and they made me feel stupid. They don't stand behind their work. It was a present for my mom and it broke within 4 years. I bought one for myself and it lasted a year before it fell apart. Terrible customer service. They had bought a knock off brand and selling as name brand parts. I do not recommend going to this shop to have work done on your vehicle. If there was an option to give 0 stars I would've done that but I had to settle for 1 star.

They charge over $400 to troubleshoot both of my rear doors & replace 2 rear light bulbs…read more They gave me the quote to repair the doors in the afternoon, I declined. Stating that I'd pick up the vehicle at 5pm. The only time I could get a ride. It was dark when I got the vehicle just as they closed. When I arrived home I discovered that both back doors were disassembled with parts covering the floor (see photos). They were closed for the weekend so I had to rent a vehicle for my family as my van was now only a 2 seater. And I'd be without the vehicle again to get the door reassembled. They reimbursed me $39 for my inconvenience (their stated cost to put the doors back together). Months later I was shown (see photos) that they reversed the wiring for the brake light & turn signal. All this time I had only one brake light and no right turn signal thanks to their 'repair'. Two trips to new mechanic required to get it in working order .

If you happen to have to go here because shops are busy, get everything in writing immediately…read more They tote "family" business. it's a smile and wink in the beginning but that is not what happens. awful experience leaving me with a headlamp that was already to be Installed and I've been waiting so I can travel to cancer treatment. said I hung up on her.... I was at the oncologist awful awful experience

I own both a Sprinter truck and a Toyota car. Import Performance services both. They are always…read morequick, funny, and accommodating. At the moment, they have squeezed in my Sprinter, despite having a parking lot full of repair and maintenance jobs. My Sprinter needs a hard to find part, so they've rehabilitated the old part (it's an old Sprinter!). Other times, they have fashioned new parts in similar circumstances. Old as dirt, I have just never encountered a shop this good before. They offer a true worry-free experience.

Good at what they do but the decided not to work on my TN1 sprinter and for that I am deeply…read moredisappointed. This van has at least another 250-300k left to go before it's retired. Some bs about getting parts, when really all I need is a good oil change. I think this is a slap in the face to a loyal customer.

Great experience at CAR KARE in Bend, Oregon. (December, 2025)…read more My 2013 Honda CRV needed a new serpentine belt & tensioner. CAR KARE saved me over $400 compared to the Bend Honda dealership's quote! Russ and Austin were fantastic--providing clear explanations and updates throughout the process. Their truly transparent, professional, and honest service earned them a loyal customer.

Great service and always honest and up front with the customer. Clear communication and no hidden…read moreagenda or up-selling. We have 4 cars and we only bring them to Car Kare.

**READ YOUR WARRANTY** GTA will pay $60/hr up to $500…read moredollars if anything goes wrong. Nobody works on transmissions for under $90/hr and you definitely can't remove and replace a transmission for $500. It is MUCH more than that. I'm trying to keep this short and to the point. I purchased a rebuilt trans from GTA and drove my VW Eurovan RV (see photo) to the east coast to visit my mom and my 90 year old grandparents. By the time I got from California to New Jersey the transmission failed. A bearing started making an incredible grinding noise and was getting louder and louder every mile. So there I was, stuck in Jersey in the middle of the winter. I exhausted a multitude of expensive transport options. I needed to swap the faulty transmission for a new one. The most logical option was to have GTA send a new one to a shop in Jersey and to send the old one back. GTA absolutely WOULD NOT send me a new transmission until they had the old one in their possession. (??) It made me feel like they didn't trust that I would give them my old core back? What do I know? I don't know how things go in the world of used transmissions. At any rate, no shop in Jersey was going to let my RV sit on their lift for 3 weeks while I shipped the old one and waited for a new one. Every shop reasoned that an immobilized lift would cost them thousands of $$ and apparently you can't just take out the transmission and move the vehicle off the lift, because the transmission bolts into the sub-frame and things get real loosey-goosey when you take the transmission out. My other option was to flatbed my RV from coast to coast. The cost for that is astronomical. I didn't have an extra $10,000 laying around. I seriously thought I was going to lose my RV ($30,000). I ended up ditching my plan to see family and had to limp my RV to a storage yard and fly home ($400) to CA and get back to work. 2 months later I formed a plan that I think no sane person in their 40's would do. I talked to one of the transmission shops I had talked to and asked them if they would help me save my RV. He thought I was crazy but he was aware of my position. He said he didn't want to see me lose my RV and if I really was going to do it, he would let my vehicle sit in his lift for 8 days, no charge. PCT Transmissions Pompton Plains, NJ Joseph Sirugo He rebuilds and guarantees better prices, better warranty %. (973)628-0678 Anyways, I flew back to Jersey ($400), rented a car, put the old transmission in the back of the rental and drove and slept next to a transmission on the side of the interstate for 8 days (see photo) from Jersey to Bend and back to Jersey. ($800 rental + 7,000+/- miles of fuel) GTA inspected and agreed that their product failed. They said they weren't going to charge me the $1100 +/- for the damaged parts but they WERE going to deduct the mileage I put on the old transmission from the new transmission's warranty. (??) I was really surprised when they told me they could charge me. The owner helped me load the new transmission into my vehicle and after seeing my sleeping bag next to it, laughingly said "now, get to work"... I then drove all the way back across the United States. This an unemotional, factual account of a 5 month ordeal from me finding GTA online, getting my old transmission replaced with them, having the new transmission fail, almost losing my RV and, against all odds, figuring out a solution. Like I told GTA, if I owned their company, I would have sent my customer a new transmission without question right away and done everything in my power to make it right. I guess since they have the market cornered on the west coast, they don't really have to worry about that. Either way, my experience with GTA was costly, frustrating and time consuming. I don't hold grudges, but as a consumer, I feel it my duty to unemotionally relay to other consumers the facts here. My new transmission has performed well, but I would strongly encourage anyone working with GTA to: ***READ YOUR WARRANTY*** This can happen to you.

As someone else said in his review:…read more **READ YOUR WARRANTY** I got a rebuilt transaxle from GTA as part of a Subaru engine conversion on my 1990 Vanagon. I wasn't aware that the GTA warranty was on a pro-rated basis until I picked up the vehicle after all work was done (my bad). Anyway, I was 9 months into the warranty period with only 3000 miles on the vehicle when I saw an ATF leak from the transaxle. It was only ATF and not differential fluid, so I suspected a bad seal. I contacted GTA and was amazed at what they would (or wouldn't) cover for repairs. They sent me the following as an estimate for repair costs: "GTAs obligation is the original purchase price of $1595.00 multiplied by the fraction of months remaining .25 = $398.75 Original purchase price of $1595.00 minus $398.75 = $1196.26 due from customer (plus and hard part damages/oil) If this unit is being shipped in via truck freight GTA will cover up to $200.00 in round trip shipping (to be taken off customers invoice). Round trip shipping for this transaxle is $764.57. $1196.26 warranty plus $564.57 shipping = $1760.83 due from you plus both ATF and Gear oil (as it is being shipped drained) and then once the work is completed and the transaxle is reinstalled and working properly with no leaks GTA will issue a check back to you in the amount of $285.00." So, I would basically be paying more for a repaired core than what I originally paid for it. And I would only be covered for the remainder of my original warranty (in this case, 3 months). I took it to a shop near me and they confirmed that a seal had blown. Further, the shop found: "Upon removing transmission (separating from differential) found that the seal (089409529D) on the transmission side (same seal as differential) was not pressed all the way into place and could be pulled out by hand, with ATF dripping out around seal. Identical seal on the differential side was seated and not leaking gear oil. Fluid in diff was checked and was not contaminated with ATF and differential section appeared to have no leaks." So, the original problem was due to faulty seal installation by GTA. I saved a lot of money having the local shop repair the seal rather than going with the expense of shipping it up to GTA. And since I let another shop work on the transaxle and repair the seal, that voids the remainder on my warranty. To which I say: BIG DEAL! A warranty is only worth having if a shop can stand behind their work instead of pushing too much repair costs back on the customer. I will never deal with GTA again!

I've been a customer for a while now, and the staff are consistently nice and attentive to me!…read moreSteve & Jarred are amazing and all the guys there are trustworthy and kind human beings. I trust them w my car's needs more than I do with my dealership I purchased my car from. Keep up the great work guys! My daughter brings her car to you now!

I hate to write a bad review for a local business, but here we go…read more.... OUR ENGINE WAS OVER-FLOODED WITH 6 QUARTS OF OIL My fiancé and I have been coming here for years without issue. I got my oil changed here in late May. In July, my check engine light came on that I had low oil levels. The crush washer on the drain plug was not replaced and caused an oil leak. Ok. Took it back to them and they addressed the problem and gave me a free car wash since my car was covered in oil. That same day, we noticed my skid plate oil drain cover was broken and flapping off ): For reference, I have had my new 2024 vehicle for 2.5 years and it has less than 20k miles, so it just simply is not being used enough to get this kind of damage. In fact, the last time I got my oil changed they told me the undercarriage was in great condition! After that, we decided to stay away from this establishment. My fiancé took his car in elsewhere to get his oil changed after his last one at Bend Express Lube in May. Turns out.... The engine had SIX EXTRA QUARTS OF OIL IN IT. That's a total of 12.5 quarts when it calls for 7!!!!!!!!!!! They had to vacuum the oil out to determine the total quantity that was overfilled!!!!!!! The vehicle was driven for 5,000 miles like that, on a low mileage truck!!!!!!!!!! I think we would remember if we purchased oil and added it willy nilly to a fairly new vehicle (we didn't do this)! Wouldn't recommend this place to my worst enemy. I hope my review saves at least one engine.

Jack is that old school mechanic everybody wishes they had. I've gone to him thinking it would…read more$1,000+ fix to have him say that all I have to pay is 100 bucks for the labor and not pay for the part. Truly the best mechanic in Bend hands down. Also an incredibly knowledgeable car guy who will talk about everything from old 70s model Porsches to how to keep newer model land rovers running efficiently. Hats off to you Jack, truly one of a kind.

Beware!! Jack did a tuneup on our mint condition Astro van…read more Charged us $700, overpriced, but we paid and thanked him. A few days later we started the van and it had zero oil pressure. We immediately shut it off and saw a huge puddle of oil under the van. He had left the old oil filter gasket under the new one, which resulted in an oil blow out. Jack came to us and replaced the filter and oil which we graciously thanked him for. Since then our engine has had a horrible knocking noise which was determined to be rod knock by another mechanic. We discovered Jack had also overfilled our oil this time by 2 quarts. We towed it in to Jacks only for him to attempt to say it's fine, just leave. We refused, and he finally agreed to look it over. A day later he said he could fix it by "thickening the oil" (that just hides the noise) I told him it needs an honest repair, not a bandaid. He refused, so we're towing the van out and initiating a lawsuit. Jack can talk a nice talk, but when push comes to shove, he will stab you in the back. Watch out for this shop