I had a horrendous experience trying to open a business account with Tamra…read more What should have been simple turned into over a week of delays, poor communication, and constant back-and-forth due to "approvals" and unavailable managers. Responses were slow and inconsistent. When I was finally told to come in, my request to schedule a specific time was ignored until 10 minutes before. Then I was told--only after arriving--that I needed $105 to fund the account, which was never disclosed beforehand. The only option suggested could trigger a cash advance fee. After being left sitting for 15 minutes while she "checked with a manager," I walked out. Disorganized, inefficient, and a complete waste of time. I'll be taking my business elsewhere.

This is one of the credit unions I currently bank with, and I'll be honest -- my experiences at…read morethis particular location have been a little hit or miss. Nothing terrible, just depending on the day and timing. Let's talk parking first. Whew. It can definitely be a challenge. The branch is located in the La Mesa Spring Valley Plaza, which is shared with several busy businesses like Round Table Pizza, Albert's Mexican Food, Vons, Sports Clips, and even an Asian buffet among others. Because of that, you may find yourself circling the lot a few times waiting for someone to pull out. If you're coming during peak hours, just prepare for that. I usually stop by when I'm already in the area running errands and just need to get in and out. For quick transactions, deposits, or basic banking needs, it works perfectly. Now let me say this -- the staff here are super sweet and very friendly. They really do try to take care of customers in a prompt and professional manner. I've never had to handle any major financial matters here, but for everyday banking needs, they've been solid. They also have an ATM outside and a drive-through option, which is convenient if you don't feel like going inside or you're short on time. Overall, California Coast Credit Union is a great credit union with multiple locations throughout San Diego County, plus access to shared branch locations in certain areas. That flexibility is a big win for me because I can bank pretty much anywhere I am in the city. If you're on the fence about joining California Coast, don't be. If you're looking to establish checking, savings, or just want a reliable credit union with accessibility around town, they're definitely worth giving a try. I don't think you'll be disappointed.

I dropped by the Chase Bank in La Mesa yesterday because it was 'on my way' home but this bank is…read moreprobably the poorest constructed piece of architecture there ever was. I heartily agree with Jeff B. who left an excellent review on Jun 1, 2024. There is NO drive-thru ATM. There are at least three ATMs indoors which are positioned in such as way as to look like you can scan your debit card to open the doors to access them and still not be inside the actual bank BUT you cannot access the ATMs. The ATM on other side of the building was non-functional meaning it was just a blank screen. While I was there, 3 people walked up to try and use it. This ATM is not conveniently located. In order to access it, you have to park either in the parking lot which is huge or park on the street at a metered location. My advice? If you are a Chase customer, go to a different location to do your business. There are still branches out there that have drive-thru.

No bueno. Patrick is highly unprofessional and I will be moving my accounts else where. Basically,…read morehe was indiscreet regarding a personal account. He also failed to return my call to discuss.

It felt like all hopes are lost because I went to 2 Chase banks and none of their ATM let me take…read moreout any money. So I figured it might be a system error, lucky for me I saw a Bank of America down the road, standing alone by it self but twice the size of the other 2 combined, plus 4 atm machines with shades back to back, so I decided to use it and voila, cash come out easy peezy, the machines are well maintained and the button are not faded or covered in cobwebs or dust, definitely come again as a convenience stop

Fabulous service!!!always! Consistent service, quality and…read morevalue. Been coming here for years, and wanted to come here for my Mother's Day experience. Thank you, Felipe for always making every meal special.

I have been using auto pay with Mission Fed for so long I can not tell you when I started. This…read moremonth I got a call from my CC that it was not paid. Now it paid April but for some reason it did not pay May so I called Mission Federal and they could not tell me why it was not paid. DO NOT RELY ON THEIR BILL PAYING SYSTEM!!! Check their your balance to make you bills are getting paid!!

I submitted a power of attorney to this branch in August 2025. After numerous follow up visits and…read moreappointments, telephone calls, forms filled out and notized, copies of official paperwork, I finally had resolution on January 16, 2026. 5 months after. It was the most frustrating banking experiences I've ever had. And while I dealt with this branch and some of the blame for the length of time also goes to their corporate legal department.

Staff is friendlier than other locations I have been to. Plenty of parking. Lot is easy to get in…read moreand out of. It took a minute to get use to the bullet resistant plastic fronting all the windows. Place is never really busy. Longest line I witnessed was 3 people. No drive up ATM machine.

Nowadays, most banking is done online, but if something comes up, and you need to speak with…read moresomebody at the bank, as I recently did, I was surprised how well I was received and taken care immediately with my concern. I had ordered a product online, that after multiple correspondence over a month with the vendor offering a multitude of excuses of why I have not received the product I found myself at wits end. I went into my U.S. Bank to put a stop and a reverse on the charges, and it was immediately taken care of by Aaron. I thought that was excellent service. I'm surprised to see a lot of negative reviews posted.

Stay away from the La Mesa branch on Spring Street. My 83 year old husband went for some help with…read morean auto pay issue. The teller was rude and told him to go home and do it himself. He got upset and another employee escorted to his desk and gave him two options: go home and do it yourself or bring your computer to the bank. They told him they had no access to his account! He came home so stressed out! Fortunately, he was able to get assistance from someone at the corporate office. We will try another branch and/or consider changing banks. No customer should be treated this way, especially a senior citizen!

This is still my favorite little branch of US Bank. I've only encountered a crowd here a few times…read morebut even with a few folks ahead of me, it tends to move really quickly. The staff has been virtually the exact same since I started going here and they're very good about remembering faces, at least mine, which makes me feel appreciated as a customer. Being inside of Vons makes this US Bank location extremely convenient for me when knocking out some quick shopping and getting my bank biz done in one swift motion.

My debit card is not working and there is ABSOLUTELY NO WAY TO RESOLVE IT. The website and app…read moretell me to call a number where I get put on hold for 30 minutes before getting disconnected. There is no other information ANYWHERE on how to resolve this problem. Circles, circles, circles. DO NOT try to do business with USBank.

Claudia Kashat help me setup my account she was very pleasant to work with and answered all my…read morequestions this bank branch is small but very well organized staffs are friendly

Great experience with the Staff. I applied for a HELOC loan and Claudia Kashat and Maria Lynch…read moreassisted me with the process of the loan. Claudia and Maria are very nice, also very knowledgeable. Claudia and Maria explained to me in detail the question I asked concerning the loan. The process of the loan went smooth and none stressful due to their positive attitude and friendly demeanor. Both were quick to answer emails on questions asked. The best bank I've been a member of without a doubt. I highly recommend Mission Fed to everyone. Rene

Horrible customer service. Had the misfortune of dealing with the manager Joe Morales…read more Save yourself the headache. Bank elsewhere

I walked in to ask information about an account I had opened and wanted to make a deposit on and…read moreValeria one of the tellers informed me the account was closed I asked to re open the account and she said I would have to wait in line again I was already in line for about 10-15 mins I'm currently on medication so my responses are slow and before I could even answer she dismissed me and handed me back my ID I felt like that was rude and embarrassing for me as there was a handful of people at the bank I'm going to still open an account but I will also be taking to a manager

*Note: this location is NOT in the mall even though the google directions will tell you it is. We…read morealmost walked through the mall but a helpful employee told us that this bank was better to be driven to and is on the other side of Walmart's entrance. God bless him! This is a huge location of California Bank & Trust and thankfully all we needed was the ATM. Grateful we found it and got what we needed.

Opened up a business account awhile back and I've had nothing but great service. Two people I…read morerecommend to help with your needs is Annie Olachea (Branch Relationship Banker) if you need to open up an account she is great!! It was super easy to get a personal account open for a family member, she helped setting up the app. Password change, Estatements, Ect. Without even asking her to do so that's how thorough Annie is with getting you all set up. I highly recommend seeing her at this branch for any banking needs. Another awesome person is, Odie Goward (Vice President / Relationship Banker) she has been very helpful with questions I've had. Thank you Odie & Annie I appreciate you both!!