I had been here before and thought the fried shrimp tacos were okay, so I decided to give the…read morerestaurant another try. Unfortunately, this second visit was disappointing.
We ordered the fried fish, and it arrived with a fried fly stuck in it. Obviously, finding an insect in your food is unpleasant. I understand that flies can sometimes get into restaurants and mistakes can happen.
What bothered me most was not the fly itself, but how the situation was handled. When we brought it to the attention of the person in charge, instead of simply apologizing and offering a refund, he tried to justify what happened. A sincere apology and immediate resolution would have gone a long way.
Accidents happen, but customer service and accountability matter. Sadly, the response left a worse impression than the mistake itself.
And our waitress had the worse service. . I called her to ask for more lemon and she rolled her eyes at us.