Probably the most efficient urgent care visit I have ever had. Called to make sure they were an…read moreauthorized VA urgent care facility. Lady that answered (believe her name was Emily) then asked what my symptoms were and helped me get an appt within 2 hrs of my call. I filled out the paperwork that was sent to me via text. Walked in for appt was taken back w/in 5 min of scheduled time. Seen by nurse practitioner and doc came in before I left as well to see if I had questions and understood diagnosis. I was in and out in a hour. Everyone was very pleasant and helpful.

Terrible experience. Had to leave and come back hours later, only to wait another 45 minutes…read more Awful organization.

The staff and nurses were exceptional, but Dr. Wetzel(sp) was absolutely valueless. All he did was…read morewalk in the examining room and said he was not giving me any antibiotics and to go home. As I kept getting sicker, I went to my GP @SSM. I received antibiotics, xray of my lungs, steroids and an inhale. I HAD PNEUMONIA! Then Mercy did not bill the correct insurance company. This place is off my medical needs list forever.

Worst experience ever. Billing is a joke. Charged over $500 four months after treatment. We had…read moreused them before several times for just our copay. We were never told anything about a huge charge. Also my husband had to end up going to his own doctor a few days later because they misdiagnosed him. Will never use them again. Also my husband and daughter went within a day of each other. Same diagnosis but treatment plan was complete different.

This will be my new urgent care of choice, I live super close and was able to make an appointment…read morethe day before. The lady at the front desk was really sweet and I only had to wait about 5 minutes to get taken back. the room was nice and clean. The nurse or medical assistant that took my vitals was very kind and professional and apologetic when she had to swab my throat. The Nurse practitioner Kimberly was great and really took her time to explain everything. I will definitely come back should I need to!

Not open yet will allow you to make an appointment. Not even a sign on the door telling you the…read morehours listed on the door are not correct. When you are sick this just makes it all the worse as now you have to find another location and have to wait longer since you trusted their information that is incorrect.

My daughter need a COVID test recently. The registration online and phone call check in was really…read moreeasy. They were running about 30 mins behind but told me as soon as I called from the parking lot. It was nice that my daughter and I could wait from the comfort of our car. After I got into an exam room (which had a cute panda on the wall for my young daughter) a nice women got us all ready for the nose swab. The employee was very good with my daughter and took things slow. Then we waited 10 minute for the results and were good to go. Besides the wait- the staff were working as fast as they could considering that every exam room was full and there seemed to be a small team of 3 team members. I would return again to get the COVID exam, but keep in mind a wait is likely. But you can comfortably wait in your car at least.

Went in for numbness in my stomach and back accompanied by weakness in the legs to the point that I…read morewas having trouble walking up the stairs. Mind you I'm 29 years old and train as a professional track and field athlete. The dr seemed to completely ignore my complaints of numbness and weakness and focused solely on the fact that I also said I was a bit bloated. Sent me to get an ultrasound of my stomach which came back totally clear. I returned and she still only focused on the slight bloating saying she was confident I was just having a stomach issue. I was given a referral to a gastroenterologist to call in a few days if i didn't feel better and sent in my way. Also was charged $800 bill for absolutely nothing. That night the numbness progressed and I went to a local ER and ended up spending 10 days in the hospital for a large mass in my spinal cord resulting in a not so great diagnosis. Any dr, nurse or other health field worker of any kind should not ignore numbness and weakness down the legs and send a patient on their way saying it's a stomach bug. DO NOT GO HERE.

I came into urgent care and apparently you now have to have an appointment to be seen at an urgent…read morecare. I told the front desk staff that I could not sit or stand for very long as I was just in emergency for ruptured blood vessel, and I am still losing blood, I am on pelvic rest. I go to register and I'm told I have to wear I mask. I advise I do not have my inhaler. I have asthma and trouble breathing I'm okay without a mask. A nurse behind me - who wouldn't even come to the front so I could see her- said that's fine but we treat very sick people here. I advised this is fine, sick people don't bother me. Then when registering I was told I owe a copay - with my plan I've exceeded my deductible I haven't paid a co pay at any doctors office since February nor have I been asked to. It was if they were trying to deter me from being seen at all. I asked for the manager and expressed my concerns. Then they finished registering me with no problem. I've been sitting for 30 minutes and will have to leave soon due to pelvic issue.

the cost is outrageous. billing us hundreds of dollars for an ear infection. 5 minutes in and out,…read moreafter over an hour waiting. Who's heard of a bed fee at an urgent care? this is insane. You avoid the ER and go to urgent care precisely to avoid this stuff.

I went to our urgent care in Saint Charles in November for a Covid test they were very efficient in…read morethe manner that they provided the test and the service that they provided I would give them many more stars than this the reason they have one star is because after my visit in November I got a bill in July that said the balance was unpaid I contacted my insurance company to discover that they had never submitted it for insurance payment in follow-up insurance company said it was paid then three months later in October I received a letter from a collection company saying that it was unpaid so obviously they are not paying attention to their billing practices.

Went in the week of Christmas because I had strep. I was in and out pretty quick, the visit was…read morefine. It's the billing that is the issue! We have a BeneFLEX card (medical Mastercard issued from my husbands employer). There wasn't anything left on the card because it was the end of the year so I asked if I could be billed and pay it in January. The lady told me sure no problem. She said she had to have a card on file in case I didn't end up paying the copay, so I gave her a debit card. She told me I'd be sent a bill and assured me as long as I paid that bill, my card would not be charged. So here we are... 1/16 and my debit card was charged for the visit. There wasn't enough money in that account to cover it so I ended up with an overdraft fee and overdraft fee for a couple of $5 transaction. When I called they said they could send me a refund check in the mail and then they could charge my BeneFLEX card. They said there is nothing they can do about the fees, I have to go to my bank! What the what??? I explained I hadn't received a bill or anything else from them so I am still unsure why my card was charged, he said the bill wouldn't be sent out until February 3. Ummm.... still unclear why my card was charged when I hadn't even received a bill yet? The medical service wasn't bad but I'll NEVER go there again since they don't seem to care about making things right when they make a mistake. So frustrating.

I was scheduled to have a baby this morning and my husband was having some concerning symptoms and…read morewe were worried he might have pneumonia. We were able to get him the first spot in line (at 3am) and when he showed up at 8am, the entire place was dark and he had to look for someone who worked there. Only one person was in the building and it was a front desk attendant. They told him that they were indeed the only person there and there was no other providers or even nurses in the building. This is UNACCEPTABLE. He was transferred to another location because he was unable to be seen because no one decided it was a good idea to show up to work on time. I will be reporting this to corporate as this is not the first bad experience we have had at this location. We will NEVER go back and will always opt for a further drive to receive better care in the future.

They saw me 30 mins before they closed and I did not feel rushed. I was not there for anything…read morecomplicated, but still. They were very nice.

The worst experience ever at an urgent care. Walked in and 10-15 minutes later I was taken back to…read morean exam room. Nurse did my vitals and asked why I was there. I then sat in the exam room for 1 hour and 5 minutes. NEVER LAID EYES ON A SOUL. In the meantime my son who was in the waiting area called me and asked what I was doing because 2-3 people came in went to exam rooms and were done and out within 15 minute. I finally got up and left. Told them I was going to Mercy Go Health, as a walk in they could get me in, in 2 minutes. I just changed all my Doctors to SSM, 2 months ago and it's time to change again! What a shame!

Great service. I was in and out and each of the ladies that helped me out were lovely…read more The lady who helped me schedule my appointment over the phone was super helpful and kind as well as everyone else once I got there.

I came in to do a culture that was ordered by my doctor. I didn't know where I was going and had 3+…read moreemployees pass me without offering to help direct me at all. Once I found where to go, the lady that registered me was very kind and helpful (Shannon, thank you). After i got registered, I waited in the hallway for OVER an hour to complete my urine culture. When I got in the bathroom and opened the container to put my culture in, there were TWO other urine cultures in the container - UNLABELED! How are they supposed to know who's culture belongs to who - if they're not labeling the cultures prior to being completed AND not being on top of collecting the cultures after they're completed?! Very negligent of the staff here, and I hope I don't have to go to this location again for labs.

After four years, My family has decided to change doctors…read more As mentioned in other reviews, the front desk is bizarrely hostile. I don't need and you aren't qualified to give me lip about having questions for the doctor, thank you. But most of all, the doctors are also weird. For almost two years the pharmacy had to call my prescriptions in every month. Because... Doctor Keller just couldn't seem to fill them correctly. And I mean, didn't fill them, put an amount of pills it isn't manufactured in, prescribed them for the wrong month, every month it was some other issue that never should have been. She also ignored my protests at a mole removal and just took it off. Which, was going to get done, but while I'm sitting there saying "I don't want you to do it", you'd think a PHD would get the hint and stop leaning me back and saying it's fine we'll just do it now. I forget the male doctors name, as I haven't seen him, but he was so rude and condescending over the time that my father saw him that he didn't even go to the doctor for a while. My mother has used everyone else in the practice to try to find someone without such a bizarrely dismissive attitude, and she wasn't able. She went in for almost two years trying to find out what was wrong with her stomach, and was misdiagnosed or told she was imagining it by everyone in there. And billing? Always manages to be wildly expensive and out of network. It seems every trip manages to cost me $200 or more. And I have some of the sweetest insurance money can buy. Not sure what has caused this office culture, but there are plenty of doctors in ofallon. You don't need to deal with this one.