Total non responsive and they caused power bills to increase from an average of $300 per month to $1,200 per month

Completely unprofessional, unreliable and uneducated. I had a tech come out to service my system for a "leak" which was never found or confirmed. The tech fills my R22 system with 410a runs my system while filling and adds the "missing" lbs to the system. Afterwards tech runs his temp test inside at the air handler. Says it should normalize in an hour or so. While the tech was wrapping up I see the canister was labeled 410a. I ask him what refrigerant he used and he said 410a. I corrected him and told him this was a R22 system. He said that's fine it's a common replacement for the R22 that they do this all the time and I won't have any problems. I knew this was not only wrong information it was deceiving and blatantly negligent. I asked him if he would like to call his company or wanted me to call and let them know because I was not going to accept this as the wrong refrigerant would burn my system out. He called explained the situation and they instructed him to go pick up the correct refrigerant replacement from them. He came back and vacuumed the system, supposedly. But everything was rushed as he was going to miss the football game he said. He then filled the system with new refrigerant. The system was running when he left. Fast forward a month later. My compressor is no longer working. I called the company and they sent a tech out. The tech said the compressor is burnt out. To call the owner the next day and speak with him that he's a reasonable guy and would do right by me. Today I call the owner, Frank, up at Total air solutions. He negates that this was caused by any wrong doing or negligence of his tech and blames it on my systems age. Yes this is a a 15yr old Lennox system which was running strong and very efficient. I asked if he was denying any responsibility and he said yes he doesn't accept any responsibility for the damage to the system. That speaks mountains of the type of people they are and employ at Total air solutions. I'm going to be hiring an attorney and providing documented invoices with notations from both techs. Frank, you lost my support and it shows you lack integrity and an understanding of you're own business. Your tech ran refrigerant through my system and burnt it out. Plain and simple. You can't be responsible for your teams faults mistakes and negligence. As a business owner for 17 years myself. I can say that this is not how you treat your clients. Especially not when you are at fault. read more

Called because of a smell coming from my AC vent, had called another company out already and they wanted me to do a total unit/duct replacement and quoted me an outrageous amount (more than I payed for my car). I've used Total Air in the past, but wanted to get more than one opinion on this issue. Chris verified that the unit is working fine and that the issue is coming from elsewhere and just circulating up into the vent. Ended up calling a wildlife removal company to get the dead bird out of the chimney. Saved us thousands of dollars, read more

Brain was very knowledgeable and efficient in diagnosing my problem. I really appreciate it thank you. read more

Great experience with Total Air. They came out within hours of my call and found it was a capacitor...had it fixed really fast for far less than I expected. Truthfully, they could've told us anything and we wouldn't have known better. Later, when it seemed like it was taking the house awhile to cool down, they sent another tech at no extra charge to make sure everything was as it should be. Will use them again. read more

Patrick just finished up what he thought was his last job of the day on a Friday evening when he received our service request. He made a U-turn and got our AC up and running. He works clean, communicates well and is very courteous. He is an above -average service technician. read more

Kyle McClenithan & Cory came out to our Venice FL condo for our routine maintenance. They were extremely professional and explained everything they were doing. They service our unit, flushed the system of build up, checked and replaced the air filter. They also proceeded to climb onto our 2nd story roof to run the testing of AC freon & unit. Everything was in good working condition and we are thrilled with our Total Air Solutions service contract. WIth the salt air and Florida heat, AC is a necessity and must be professionally maintained. Thank you Amber and Total Air Solutions staff and techs for always taking care of us. Warmest Regards, C. Fran and Dan Doman read more

I've used Total for a few years now and the technician this lady visit hit it out of the ballpark! Ginny is a recent addition to the company and she exceeded my expectations. She suggested replacing a weak capacitor on the compressor and she somehow eliminated a vibration in the air handler that's been an annoyance since we bought the house. Kudos to her and Total Air! read more

Follow up of service contract has been very good.. After small bumps in installation the rest had been very good. The service tech ( Somert) on our first 6 month visit was polite, friendly and knowledge.... Good job giving us trust in your company. read more

Things happen after hours so be prepared to have about a hundred bucks on hand for just that, then additional for any extra work. Plus when your paying for labor your paying for them to do the work not you, ok read more

WOW!! We live in North Port, FL Today our A/C unit quit. Well, we called the company that installed it. They were booked up for a couple days. I called Total Air Solutions. Mike came within the hour found the problem and it was fixed in an hour. Great Job, great company. I would recommend them to everyone. I won't go with anyone else. read more

If you want to have cell phone pictures of your A/C sent to their boss so they can pace around outside your house and have a laugh for 10-15 minutes about your issue before they tell you they are unable to fix it and hand you a quote for a new A/C unit, use these guys! That's exactly what happened! These are the guys you hear about and want to try to stay away from. No wonder I didn't have to wait for an appointment. read more

Bought our a/c from them in 2011 and it seems we always have problems. They are usually on time for repairs but they are not cheap. Thank God for our 10 year warranty or we'd be broke. read more

I can't explain how happy I am that our builder (Tennbush) chose Total Air as his A/C installers. We have had a few break downs over the years but they have always been there on time usually early, professional, polite and no BS. Knowing absolutely nothing about A/C's they could have easily thrown us under the bus but instead it has always been a small easy to fix problem, where the parts are on the truck. Just this week in May 2015 our outside compresser unit failed. Since the unit was over 10 years old I was prepared for the worst. Diagnosis: looks like you have a bad starting capacitor on the fan. Rob removed the part checked it out confirmed it was the culptrit 15 minutes later we have air again. in May 2014 the unit stopped working due to a clogged drain line, I regularily pour some bleach down the line but had no idea there was an overflow cut out switch. So the unit would run then stop then run etc etc. Called total air the guys came out checked it out explaines I am doing it wrong do not use bleach but hot hot water and pour it through the opening for the overflow cut off. Then flush the line through the second opening to clean it out. We have also switched over to reusable filter cages with throw away filter inserts. They are twice as thick as normal filters and collect way more dust than ordinary filters best part of all cost is 1/5th of a conventional air filter. We buy the standard inserts, but they also come in hypoallergenic and microbial for sensitive people. In conclusion I would recommend this company over any other Honest, Reliable, Fair, On Time, Simply the Best. read more

Had my regular maintenance checkup a day ago. Great young professional man came to my door and introduced himself and handed me his card. I was having a problem regulating the temp and thought I might need a need a new thermostat. He said he would check it for me. Took pictures to show me the problem was just seams that needed taping and will be back to repair. If I could give Travis 10 stars I would. Very pleased with Travis and service. read more