For Home Care services, Family Resource Home Care is the best company I have ever been apart of…read more Not only do they put their clients AND caregivers first, but the structure they have as a company as whole is beyond. Its a large company with a small family feel. In regard to services, they are the only one providing 24/7 care in the Walla Walla area and also have the staffing to do so. All caregivers go through 2 background processes and are perfectly matched based off personality and care needs. I would highly recommend Family Resource Home Care to my family and friends or to anyone in the area needing home care services.

FHC is the BEST. They provided incredible care for my loved one. I can't think of a more…read moreincredible team of people to have in my home. I trust them with my mumsy and she can be difficult. She has loved her FHC care team. I highly recommend them to anyone needing assistance.

I have had a caregiver from Always Caring for a little over 6 months now and they have been…read moreawesome. My caregivers name is Andrea Walker and she has been absolutely perfect. She has great work ethic, never slacks off, follows all instructions, and overall has been a dream caregiver for me. I would highly recommend this company for anyone who has caregiver needs. Having someone who communicates well and knows exactly what to do has been wonderful.

This review is in regard to the 'home caregiving' and/or 'respite care' that my parents received…read morefrom All Ways Caring Home Care ("AWCHC"), out of the Kennewick (Tri-Cities), WA-location. My complaint is only against this location, and not toward the others in WA. My complaints stem from AWCHC's 2 supervisors, referred to as "G" and "A," who were incredibly disrespectful, unprofessional, immature, as well as inconsistent w/ the services & care that AWCHC was supposed to provide to my parents. From approx. early-Oct. 2024 thru late-Mar. 2025, my parents were clients of AWCHC; and the home-/respite-care they were supposed to receive from the Caregivers ("CGs") varied from assisting w/ household chores, bathing, cleaning, as well as bathroom-use related needs (i.e. placing a bedpan, removing/replacing adult diapers, bedliners; disposing of human waste, cleaning my parent, etc.), among other tasks. Per my parents' 'care plan,' which was developed & finalized w/ the help of WA-DSHS, & based on my parents' needs, the agreed-to schedule w/ AWCHC was to be Tues./Thurs., from 11:30am - 1:30pm, where CGs would arrive to their home to assist w/ providing the above-stated home care needs for my disabled parent, while also providing respite for my other parent. During this 6-mo. period, CGs would often arrive late; arrive during days/times OUTSIDE of the agreed-to schedule; many were unexpected, and w/ NO prior notice given; or, CGs would not arrive at all. Also, many of AWCHC's CGs were not trained in basic, caregiving tasks, such as using a Hoyer lift, assisting w/ bedside transfers, knowing alternative methods for assisting bedridden patients, etc. At one point, supervisor-"G" even asked that we train her CGs on these tasks! Over the months, communication decreased & worsened w/ me & my family on every aspect. Consistency lacked w/ the CGs; the care plan was NOT followed. Moreover, supervisor-"A" admitted that they were trying to hire more CGs, indicating a staffing-issue. What's more shocking, is that supervisors "G," and later "A," rather than help to solve my concerns, instead attempted to shift blame toward my parents, accusing them of, among other things: sleeping in, not responding to CGs when they arrived; would send CGs home early or refused service; and even made absurd claims that my parents treated the CGs in a hostile manner, which couldn't be further from the truth! In reality, AWCHC sent CGs during days outside of the agreed-to schedule, often w/ no notice; they would send CGs that were ill to their home - and my parents, being elderly & w/ disabilities - only turned CGs away who were SICK so as to avoid getting sick themselves; and b/c my parent wakes up several times a night to assist their disabled-spouse w/ bathroom-needs, he doesn't get enough sleep, causing him to be exhausted. Since AWCHC would often send CGs to their home during non-scheduled days, what did they expect to happen? Further, despite my many efforts to address these issues, supervisor-"A" made awful insults that were disrespectful, as well as false claims, against my parents. She provided no evidence or clarification for her flawed claims, and she cont'd to shift blame toward my parents, while making other hostile & hateful remarks about them. Also, she only notified me of these supposed complaints against my parents until AFTER I started to raise complaints against them. Again, for the entire 6 mos., we were never notified of any complaints by the CGs against my parents. "A" even went as far as to call my parents "filthy people," again, not true! Finally, in complaining to their manager, it seemed she was unaware of my issues, & she was also unhelpful. We were never given info about AWCHC's complaint process, and my issues went unresolved. I'm sure NO ONE would ever tolerate a supervisor of a company to insult or degrade their parents, let alone allowing them to make false, unsupported claims against them; To anyone reading this, beware of AWCHC's hostile conduct & poor service! Consider other better options for home care and NOT AWCHC-Kennewick.

Thanks to Visiting Angels, we've been able to keep my mother home much longer before having to…read moreplace her in a memory care facility due to Alzheimer's. Sabrina comes twice a week and is a godsend. We don't know what we'd do without her. We would have burned out sooner had it not been for Sabrina's compétant and gentle care with my mother. She provides safe, loving care and is able to help my mom in ways that we cannot safely do. Sabrina helps mom to shower and she is the only one that can get my mother to let her curl her hair- my mom is given dignity and kindness and looks beautiful when Sabrina is done. I can't thank Visiting Angels enough for sending us Sabrina! What has been the most difficult time in our lives has been made a bit better because of Sabrina. I recommend anyone to Visiting Angels who needs help for a loved one. Laura DiMarco

You never know what to expect from this place. We have had excellent caregiver who because she was…read morerunning an errand for client and had and accident was fired. Had caregivers who sat on their rears and played with their cell phones all day. Had caregivers who felt like family. Had ones that had so much anxiety you didn't know if she was going to have a heart attack. The office staff never looks at instructions of whom to call (what number etc). Do they ever get plan of care signed?

Left a voicemail, did not indicate who they work for, who referred them to us. It literally sounded…read morelike a fake call. Add insult to injury, they left voicemail about Personal Health Information, without our approval. Might be the most unprofessional experience I have had with someone on the phone. This experience gave me and my family no confidence in Tri-Cities Home Health

All the staff that treated me after my hip and shoulder replacements were outstanding!!…read moreVery professional, great communication between disciplines toward planning of care and very caring group of professionals.

They set you up then forget you. They don't always call to let you know you don't have a caregiver…read moreon the day off. I had no one, one weekend. And the next week only one caregiver came. My caregiver said she had a appointment a month later and they left me without a caregiver they don't have people to back up the people and if somebody calls in sick, they won't replace them. They say they will but they don't. Also if you like things in same place or like things a certainly way. well then you're too picky and you must be problem. who care you was depending on them. all they have to say is sorry. I'm not happy with bad service just have people backed up and when there late let them know its not acceptable. Give people more then 15 min that there caregiver isn't showing up and I know they had notice caregiver told me and said she gave them notice at 5:30am. Also I called many times and no one answered and I was told by the caregiver she watch them not answer the phones because she was standing outside watching them not answering there phones and it was after they open at 9am. I called at 9:30 am let the phone ring and no one answered the phones. The people that schedule are so bad they tell caregiver be at my house at 9:30 and at the office at 9:00 now she called them 4 times to get them to let her in and then she was told to wait and at 9:25 am she was still waiting for the address to my home. I was upset she was late no call and got here at 9:47am and I had places to be. Not happy

They are extremely professional. They care deeply about each patient. In the summer of 2024, I…read morebrought my husband home from a month long stay at Virginia Mason in Seattle. He had a very complicated health picture. He required IV nutrition, a PICC line, a wound vac, physical therapy and occupational therapy. They provided skilled care with a RN, PT and OT therapist. It was a long road however he recovered and is back to work. They were there each step of the way.

They don't live up to their advertising or their policy . They say no matter how complex they can…read morehelp you at your home exclusively without sending you to rehab or nursing home or whatever also they say that you have the right to make the choice of what you want to do with your care and your rehabilitation. Yeah they keep going on and on about going to rehab and leaving your home and staying in some kind of care center maybe being separated from your husband or wife or your family.. all one has to do is read their opening advertisement under their logo and so on and none of it has been shown to be true as far as at least five or six workers that have come to our friends home... In fact just the opposite they spoke with the owner of the business and he said that none of that stuff should be going on yet it's still going on and he never got back to the elderly people that are our friends that we witness some of this ourselves from what they told us. Not a place we'd recommend for your mother father mother and father grandmother so on some you know individual that's severely handicapped or whatever you know they want to ship you off to some kind of home and separate your family and then just leave you in there to be shipped later down to a nursing home and lay there and wait to die be alone after so long people quit coming we've seen so many old people go through this it's just horrible I wouldn't recommend this place they're leaning towards that and they're very Snoopy... They look in your covers they look in your refrigerator they ask you questions are not supposed to ask a question what your doctor recommended for you as far as medicine ... My friend's husband talked to the director or the owner he said that none of that stuff should be going on and that they don't do those kind of things but they did two of the nurses one said the man would never walk again if he didn't go to rehab out of his home and he'd have to go there without his wife and stay there at a rehab center who knows how long and one of the other ones keep saying it every time she comes she says go to the rehab center or go to the Care center.. these folks want to be independent in their home they want to "live in place" it's called.. like 80 plus percent of seniors want to live in place.. live and die in your home with your family and your loved ones not in some strange place where you don't really know nobody.. we're very upset to hear this from our friends being elderly they're there are clear mind able to take care of themselves and with the assistance of their family members and Friends some caregivers that are waiting to be approved by the state or whoever it is they even have nurses in the family. So they're well taken care of their home is clean and safe and has plenty of room for physical therapy commodes walkers... They live out on a farm type setting with their family right next door very peaceful quiet they've known their neighbors for 22 years on this road out here and on this private road for 12 years and their neighbors are like family to them they love their neighbors and their neighbors love them... Yet these people from Columbia River want to put these elderly friends of ours in a home or tell him that they'll never walk if they don't go to a rehab center these are cruel things to say to people...well if you ever read the policy of Columbia River home health Care Kennewick he'll know that it's not what it's cracked up to me cuz none of that really happens at least it didn't with our friends we wouldn't recommend this place for it anybody's grandma or grandpa or mother or father. ..

This review is for Cassandra Hester, Apria's Service Center Supervisor in Kennewick. Casey's…read moreresponsiveness, concern for my mother's health, and thoughtfulness were impressive! She was very helpful, professional, and went above and beyond to assist my family with it's oxygen needs.

Horrible agency they send lazy caregivers to my sons house who sit for the whole 5 hour shift …read more Aging and long term care was way better. Every time I call and speak with Maritza or Lily they get nothing done . I need to talk to the supervisor next they sent a male caregiver without telling my son anything all he did was sit and be on his phone calling his girlfriend during his shift

Addus home Care fails on communication an empty promises. They send inexperienced caregivers…read moredespite my needs for complex healthcare and transport - I've suggested training repeatedly. Unreliable - terrible communication between people in the office caregivers and clients!!!!