Struggled with my blue cross insurance. Had to pay full cash price up front and now waiting weeks…read morefor my insoles. Do not recommend.

Unfortunately at this time I have to report noncompliance with the government's service dog…read moreregulations per ADA. They stated that their 'company policy' does not allow service animals for PTSD which is in direct opposition of the way the law is written. In addition to being confronted at my therapy appointment, I was called later for a lecture and issue was taken over frivolous matters - things that have never been an issue in 15+ years with my EXTREMELY well-behaved service dog. In addition to their unlawful policy, I feel harassed and discriminated against; the opposite of what a patient would hope to experience when needing injury care. https://www.ada.gov/resources/service-animals-2010-requirements/

Complex care is one of the most reliable and friendly care clinics! All the providers are nice and…read moreunderstanding, i feel very welcomed with the medical staff as well!

They take the time needed with each patient. The providers truly care. Easy to make appointments…read more Greatest asset to the Tri-cities community, especially for complex medical care.

It's refreshing to find a place where you're treated like a person, not just another appointment…read more Highly recommend!

YOu won't find a more complete and caring staff than at Therapy Solutions. Owner Sara Nelson has…read moreTHE MOST motivated practice. They spend an entire hour with each and every client. They address you and your specific needs. I've been there for a bad knee (2015) , broken rib ( 016), and lymphedema now. I see ever single provider there, they all know their business donw to a T. I've never felt more cared for. It's now your average PT practice, It's reaches much further than that. The have indiviual programs for women's health. They are constantly coming up with new and better stratagies.

They are extremely professional. They care deeply about each patient. In the summer of 2024, I…read morebrought my husband home from a month long stay at Virginia Mason in Seattle. He had a very complicated health picture. He required IV nutrition, a PICC line, a wound vac, physical therapy and occupational therapy. They provided skilled care with a RN, PT and OT therapist. It was a long road however he recovered and is back to work. They were there each step of the way.

They don't live up to their advertising or their policy . They say no matter how complex they can…read morehelp you at your home exclusively without sending you to rehab or nursing home or whatever also they say that you have the right to make the choice of what you want to do with your care and your rehabilitation. Yeah they keep going on and on about going to rehab and leaving your home and staying in some kind of care center maybe being separated from your husband or wife or your family.. all one has to do is read their opening advertisement under their logo and so on and none of it has been shown to be true as far as at least five or six workers that have come to our friends home... In fact just the opposite they spoke with the owner of the business and he said that none of that stuff should be going on yet it's still going on and he never got back to the elderly people that are our friends that we witness some of this ourselves from what they told us. Not a place we'd recommend for your mother father mother and father grandmother so on some you know individual that's severely handicapped or whatever you know they want to ship you off to some kind of home and separate your family and then just leave you in there to be shipped later down to a nursing home and lay there and wait to die be alone after so long people quit coming we've seen so many old people go through this it's just horrible I wouldn't recommend this place they're leaning towards that and they're very Snoopy... They look in your covers they look in your refrigerator they ask you questions are not supposed to ask a question what your doctor recommended for you as far as medicine ... My friend's husband talked to the director or the owner he said that none of that stuff should be going on and that they don't do those kind of things but they did two of the nurses one said the man would never walk again if he didn't go to rehab out of his home and he'd have to go there without his wife and stay there at a rehab center who knows how long and one of the other ones keep saying it every time she comes she says go to the rehab center or go to the Care center.. these folks want to be independent in their home they want to "live in place" it's called.. like 80 plus percent of seniors want to live in place.. live and die in your home with your family and your loved ones not in some strange place where you don't really know nobody.. we're very upset to hear this from our friends being elderly they're there are clear mind able to take care of themselves and with the assistance of their family members and Friends some caregivers that are waiting to be approved by the state or whoever it is they even have nurses in the family. So they're well taken care of their home is clean and safe and has plenty of room for physical therapy commodes walkers... They live out on a farm type setting with their family right next door very peaceful quiet they've known their neighbors for 22 years on this road out here and on this private road for 12 years and their neighbors are like family to them they love their neighbors and their neighbors love them... Yet these people from Columbia River want to put these elderly friends of ours in a home or tell him that they'll never walk if they don't go to a rehab center these are cruel things to say to people...well if you ever read the policy of Columbia River home health Care Kennewick he'll know that it's not what it's cracked up to me cuz none of that really happens at least it didn't with our friends we wouldn't recommend this place for it anybody's grandma or grandpa or mother or father. ..

Hospice home care for my father. When I first called, the admissions nurse went hard at work to get…read morehim approved. By the next morning he was approved for home care. The admitting nurse and social worker came out and assessed my father and his needs, oxygen and a hospital bed was delivered that day. They were wonderful to work with and not only caring but great sense of humor as well. Very attentive to not only my father needs but to the family as well. The case manager and Chaplin also came out were awesome. My father became increasingly worse in health and I had to call the on call nurses. They also were very great and helped us. My father did pass peacefully and thanks to the care and advice given by the staff. I am a nurse as well and highly recommend this company and their staff. This company is very caring and again I highly appreciate and recommend them for your families care. Sincerely Mickey McJilton.