For a liquor store, this was top tier customer service that sold me here. I was greeted upon arrival to a manager that was genuinely warm and friendly. I was looking at a few products to take back to the my hotel for my current stay and I found exactly what I was looking for. The store was clean and vibrant despite it being empty. Tons of outstanding hard ciders, most of which I never heard of before and a decent non alcoholic section. The clerk at the front desk was really genuinely friendly as well. Highly reccomend visiting this liquor store than going to a grocery store. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Cary, North Carolina

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Small but mighty. Tight isles. Yes, I knocked some metal glasses off an end cap shelf. 2 wine tastings and 3 employees roaming the isles to help people find what they were looking for. Great coverage. If you can't find it, they will look it up for you. read more

This is one of those chain stores that I assume people work at only when they need a job however the staff here has always been incredibly helpful to find wine. They really know what they're talking about. There also are usually free wine samplings of like 2 to 3 different wines are red and white. Prices are of course mixed and they have wine, beer, cider. You can buy cans and bottles individually or get like a 24 pack. read more

I really enjoyed shopping at this location. Bob was so helpful and really knows his wine! I feel so educated after being guided through the aisles by Bob. I also ended up purchasing way more wine than I originally anticipated. But you really can't have too much wine . read more

My husband was always a beer drinker until his liver cancer. It is hard to find nonalcoholic beer and he had to settle for what he could find. We go to BJ's when my husband has his trip down to Durham VA hospital and we stumbled upon Total Wine & More. Was he in for surprise when we went in. He found many brands that Taste as good as the alcoholic beer and is now a happy camper. read more

Great selection. Online inventory counts are accurate if you're looking for a specific wine, definitely worth checking out prior to driving to the store read more

Great selection of beers, wines, ciders, cigars and more. Staff is always friendly and very helpful. And orders i pick up are always ready and brought right to my car if i want. Love this store read more

Stopped in here for the first time and was shocked by the great selection! They have every kind of wine you would want, organized very clearly, along with tons of beers. Saw a lot of local beers and new seasonal offerings along with imports and fun ciders. Could spend hours just exploring all the options! Luckily the workers are also very helpful and friendly and were able to assist us with finding the random things we wanted. Will be back! read more

Total Wine & More - shelves of wine in a store - Beer, Wine & Spirits Near Me - Cary, North Carolina

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Let's see, you could eat 11 Doritos chips for 140 calories. Or you could eat 2 candy cane Joe Joe's cookies for 140 calories. How about a handful of potato chips? 150+ calories! Or if you're a smart person, a nice glass of wine will run you about 100 calories with a lot of happiness and no trans fats in a single glass! And that's where Total Wine comes into play. While I loves my beer, it makes me feel like a blimp! Gin and tonics are great but better saved for the late evening. Wine is that wonderful all-purpose adult beverage that goes great before dinner, during the meal or even afterwards! Total Wine is a supermarket of vino with aisles of bottles categorized by type and region, along with some accessories. There's plenty of notes on most bottles to give you some idea of what critics think and certainly, plenty of choices. And better yet, their prices are decent! My fave, Kim Crawford sauvignon blanc prices out at $12 regularly which is a great deal. And they've typically got some weekly specials and in-store wine tastings for you oenophiles. Between Total Wine and Trader Joe's I've pretty much got all my wine drinking needs covered. And you know what? Thousands of years of wine-making mean that it's hard to go wrong at either place, enjoy! read more

Total Wine & More - Beer, Wine & Spirits Near Me - Cary, North Carolina

Convenient location to grab beers or a bottle of wine! Staff is extremely knowledgable and helpful.

Woah, I had heard about these stores from the reviews, but I had no idea that it was this expansive. As a winemaker, I have developed a good sense of pricing and "label reading". For the most part, the wine prices were pretty spot on. The selection was insane, and that is what gets the 5-star. However, I spent most of my time in the beer department. They must have had 500+ different cans of beer! Loved the mix-and-match ability, albeit this does get a bit expensive. each beer is anywhere from $2 to $9, with most falling between $3-$5. Less than you would pay at a bar, but more than you would pay going to a brewery and buying the beer yourself. We became rewards members and got coupons on the spot! We will definitely be back! read more

This place has everything, like an adult candy store, and the staff is so friendly and helpful, they make the experience.

I've had mixed experiences from this place, but the latter definitely makes up for the former... First the background info: Every year my department hosts a pig-pickin' featuring pork, hushpuppies, various potluck surprises from others, and the all-important booze to get all of the scientists talking to each other. The bad: Having been placed in charge of picking up the booze for this 20 hour marathon of an event (typically from 6am through 2am), I placed a reservation 3 weeks in advance for one keg each of Sam Adams' Octoberfest (the good), Yuengling (the bad), and Miller Lite (the ugly). I arrived the morning of in order to put the kegs (somewhat hilariously I might add) into my small '02 Saturn SL2. Taps and buckets were already delivered, just the booze please. But there was one missing, my reserved keg of Sam Adams Octoberfest. That's right. If it were the Yuengling, it could easily be replaced by some other readily accessible lager; the Miller Lite, we'd probably be better off banging our heads into the concrete anyways; but no, it was the beverage that implied the reason for the season! Our clever pun no longer worked (Porktoberfest, get it?!?) Heartbroken I asked for an explanation, they had none but were apologetic. The pulled the form clearly indicating I was to receive those 3 kegs, they checked the order for the Octoberfest - someone had forgot to place it. I walked away in despair and ended up at College Beverage, who thankfully had several in stock (King of Kegs, indeed!) What followed could best be described as several months of awkward avoidance. I tried to pretend not to notice her (note that I'm personifying the store as a female in the interests of both humor and my heterosexuality) every time I drove by to go to Dicks Sporting Goods and get a pair of sneakers, or Radio Shack for some nerd supplies. It was awkward, she had betrayed me and we were broken up. But like all true loves, I couldn't stay away for very long. Looking at her in the desolation of winter I decided to give her another chance. What started with a few awkward attempts at reconciliation turned into a full-fledged retail love story! The Good: I ordered several kegs from them over the course of the next few months. I play on a hockey team, and naturally we like to drink. Every time I'll put an order in and true-to-her-word it'll be there when I need to pick it up. This is to be expected of any retail shop, but at the following year's Porktoberfest, they exceeded my expectations. We had ordered only 2 kegs, expecting a drop in attendance due to the busy October schedule - Labatt Blue (my favorite) and the Octoberfest. Both were there for pickup as promised, and delivered for the event. I had to attend a wedding that afternoon and was bouncing around locations. Upon returning late that night, I noticed that the Labatt keg was barely touched (maybe 1/4 empty). I asked my colleagues if there had been a problem and many reported that it "just didn't taste right". Figuring ignorance of my favorite canadian pilsner I gave it a try. It wasn't good, not terrible, but not good. Disappointed I packed up the keg and took it back with the empty Octoberfest the next day. I greeted the manager and informed him of the situation, mainly to account for why the keg was still so heavy. He immediately offered a refund of the keg, no questions asked. I was impressed and took the refund. The next day I get a call from the same supervisor to inform me that a person from the distribution company came out to test the keg. It indeed had a leak, oxidizing its precious contents slowly over time changing its taste to a stale Miller-quality. He offered his apologies once again. I was very impressed with both his honesty and desire to stand behind his product. Excellent work! read more

Having been here more than any single person should be allowed, I'm finding the quality of the place to be decreasing overall. One awesome plus: They now have free WiFi. So, their beer selection spends a lot of time being ridiculously picked over. They still have a lot of options, but I've noticed that a lot of their stuff is out of stock much of the time. Also, they've been slowly removing a lot of the sections they used to have for beer. A couple of the aisle ends are not filled with beer any more. Another issue I have is that they have very little turnover in stock. The overwhelming majority of their stuff is there year-round. Very little new stuff comes in. I'm motivated to try different things, and I've almost worked my way out of this place. The staff are OK, but are hit-and-miss. Some times they are really helpful; other times, they are remarkably incompetent. And they seem to have a really hard time keeping the check-out lanes filled with enough people. This is definitely going down-hill from where it was 6-months ago. read more

I ordered 4 bottles of wine as a gift. Super easy purchase and quick delivery. Pretty big selection and wide price range so you should be able to find something you like. read more

If it's not too late this is where I go for all my beer. No where can beat their prices somehow not even the breweries themselves(?). They have the best selection of beer around. Every time one of my friends says I have to try a new beer I make a run over to Total Wine to pick up a bottle or six. read more

Pretty normal wine shop. Great place to be introduced to new things at a comfortable price for you. They have very cheap bottles and very expensive bottles. Everything is in their own section and there are usually people working the floor to answer any questions. I've been using their online system but haven't yet reached the place to get rewards back. Might update after that. I did notice some bottles i usually drink are cheaper here than at Trader Joe's, for example, but there are also some that are cheaper at Trader Joe's, but it's never by much. read more

They have it all here.

I have mixed feelings about Total Wine. I much prefer to shop at the wonderful small locally owned wine shops in the area since I get such great personalized service and they are extremely helpful. Having said that, Total Wine does have a very good selection of both wines and beers, and their prices are decent. I'll stop in here if I happen to be in Crossroads and need to grab a bottle of wine, or if there is a certain beer that I'm trying to find. If I am going out specifically to shop for wine though I will be heading to Apex Beverage Company or Great Grapes. I did find today though that Total Wine has the best price that I've seen in the area for Veuve Cliqout Champagne, so I may have to come back for some more of that! read more

Wonderful service!! It was so fantastic to ask about my preferred flavor and get directed to the perfect bottle in seconds. My price point was about 35$ just for a quick pick, but the Gentlemen was spot on directing me to the perfect bottle. TyTYTy!!!! read more

I stopped in to buy a certain cider that a friend recommended. I found the one I wanted but then asked the cashier about the other flavors. She rolled her eyes at me and said she doesn't drink cider....That wasn't the question and I didn't deserve an eye roll. Will not return to this location. read more

I'm a 21 year old man but because I was waiting outside while my friends went in to buy CIGARS we were refused service. No posted policy. Not the law. Don't waste your time here read more

With all of the locally-owned craft/specialty beer stores that have opened in the Triangle in the past several years, I find it a bit odd (yet awesome!) that Total Wine still has one of the best selections of beer in the area. I'm not as much of a wine expert as I am of beer, yet I do have to say that I've never been disappointed with their wine selection, and the prices are lower than other stores on most items. read more

It would have been fine had the service been better. First time visiting this location. There was a group of workers standing around talking to each other and neither asked if I needed help. When I finally found what I was looking for on my own, I got to the check-out and the young lady asked if I found everything ok (she never looked up at me nor did she ask it as if she really cared).I said no and said that I was looking for a certain wine...she gave me no response. Ask just told me my total and that was it. Definitely will not go to this location again. read more

Although I try to support my local beer/wine store as much as possible, Total Wine is just so good I keep going back. Although it is easy to get overwhelmed at such a huge store, managers at this location work incessantly to please customers, and the paper descriptions of staff favorites/popular buys makes the store more navigatable. The convenient hours and an enormous selection of beers are also huge pluses. read more

Very good selection of wines and beers. The staff is courteous and knowledgeable. It hasn't been the same since Bernie left but for a good recommendation Veronica is your person. Knowledgeable, friendly and helpful without being pretentious. read more

I gave this Total Wine & More 5 stars because I made an online order and received exceptional service from the staff, specifically Carrie and Nichole, when I called to follow up on my order with questions and special comments about the order. I was on a mission to find Fullsteam beer on my drive between Florida and VA, and a friend offered to pick some up for me in NC at this Total Wine and More since it was near her home & I would be seeing her on my overnight in NC. I went online to make the order & was super psyched they had the Basil Farmhouse beer in stock as well as a couple others we had never tried. Many of the beers were listed "out of stock," so after I placed my order, Nichole called to let me know that one of the items I purchased was not in stock & I would not be charged. I asked if they had more Fullsteam stock that wasn't available on the website. Long story short, I had 3 different conversations throughout the day & Carrie searched through the store while I was on the phone to help me. I felt like they were truly interested in helping me find what I wanted, troubleshoot the issues we experienced with the online inventory system, and make sure everything was ready for my friend when she arrived the next day. But the cherry on top was when my friend delivered the beer, Carrie had personally added to my order at her own expense to buy me 2 Fullsteam beer pint glasses! Thank you Ladies. What a great experience. I appreciate you! read more

Boyfriend and I were visiting my parents in Raleigh. Being the wine lovers that we are, my mother mentioned this wine shop that she had never been to but looked "large". Well it is in fact large and like the previous reviewer had mentioned the shelves are full of all sorts of different wines. We ended up picking 6 bottles of wine (no we aren't alcoholics haha) a couple of Reislings and some wines local to NC. The selection was great and we also enjoyed building our own six pack out of all the onesie beers that Total Wine had to offer. Would definitely go back. read more

So.. My fiancé and I decided that to be able to furnish our wedding reception, we would go with consulting someone at your location as you have a wide variety of both beer and wine! We called before hand, because neither one of us have been married before, with several questions as to the amounts of wine/ beer we would need to purchase, and were assured that if we came in, we would be able to meet with someone that would be able to help us with all these things! We were excited about meeting with someone to make our decisions much easier... Let me share with you what we discovered instead!! We walked in and approached the customer service desk, and as being someone that has also worked in the service industry, and also owning a business of my own, did not expect anything more than a smile and offer for help. We were met with a girl that would not even look up from her computer. We told her what we were there for, and she said she needed to find someone else. When she asked the guy behind her, he said he was busy, so she proceeded to ask us about our needs. When we told her what we needed, she handed us off to the nearest manager. The manager, Thomas Thorne, was able to direct us as to the location, but was hurried and unable to offer help that we needed. We were expecting someone to direct us as we were told we would be helped. He was very arrogant and after we talked to him about the wine, told us " if we want to look at beer, it's over there on the wall".. No help whatsoever!! I was so disappointed that I will no longer be placing my reception alcohol order with these guys!! No help.. Poor customer service.. Lack of help! I would never tolerate my employees acting in this manner, nor do I support places that treat customers this way! Hopefully they improve, because this was more than a major disappointment! Do not waste your time going to this location unless you know what you want, and can go in and grab it! Find some other location that would be more willing to help! read more

Service staff was really nice! They have a decent selection of cigars at a great price, considering that cigars are not their specialty. They have a great selection of wines, their local and craft beer selection is painfully limited, especially compared to other "Total Wine & More" stores in the chain. Overall it's a good place though. read more

I love the prices at Total Wine but this location must have poor management because the staff is not helpful and the cashiers are surly. It's as if everyone there hates their job. In a way I feel sorry for them. If I hated my job so much I would quit and work somewhere else. It's a huge bummer because this location is convenient for me. read more

Excellent service! I have been a been a customer for years! After moving from Delaware to NC, I got the same excellent service to which I had become accustomed. Even though NC, unlike DE, controls the sale of high octane alcohol (a mere inconvenience). For us wine and beer aficionados, it's a difference without a distinction. Thank you Total Wines!!! read more

I asked an employee if they had a certain wine and his reply was yes and pointed to a location and said down there on the bottom! Too inconvenient for him to walk me to it! This is not the 1st time I have had poor customer service there, and each time it has been from an employee walking around the store. read more