Let me preface this review by mentioning that I take very good care of my cell phones. My last one…read moreI had for 4 years, but it was time to upgrade to something faster. I went to Universal Phones in Everett and bought a Galaxy S10+ . When Dia, the sales lady, asked me if I wanted to purchase tempered glass and a protective case for an additional $50, I agreed, let's do it. I immediately noticed that the case didn't seem to fit well, that there were issues getting the side buttons to work thru the case. I was assured that everything was fine and my phone had "good protection" now.  Well the tempered glass didn't even last 3 weeks. I noticed a chip on the edge of the glass, which quickly formed into a crack across the entire faceplate.  I removed the tempered glass, and the case seemed to fit better, I could actually press the side buttons thru the case now. Three months later,  the case is useless.  The plastic around the charge port was pretty thin, and it began to break apart. Today the whole side of the case cracked and broke off.  Absolute garbage! For $15, they will replace the tempered glass, but considering they didn't set it properly and chipped it the first time, I wasn't going to give them more money for ltheir incompetence. They prefer you to pay them with cash, but I don't walk around with $400 in my pocket, so they charged me an additional $15 for using my debit card. Just a total money grab. I'm hoping someone will find this review helpful and save them from being suckered. Don't waste your money at Univeral Phones.

I heard of this place from offerup while searching for a phone…read more I was searching for an IPhone Xs Max & stumbled upon an individual posting for this company with a long list of phones that week that were supposedly on special. The other deal I had with a private party fell through so I decided to stop in their store. One weird thing is they only accepted cash app as a form of payment... They only had one XS Max so I didn't get the option to choose I also picked out a couple accessories but when I got to my car I looked at my receipt and it was nearly $200 more than the original ad claimed it would be!!! I immediately went back inside and was shut down and told because of the color and condition of the device I wouldn't qualify for the special that that specific one had already sold and that i I could not get a refund!!!! BS!!! All their phones are said to be "grade a" and the color of the phone is irrelevant for all major phone carriers and price difference!!! They offered no sort of solution and pretty much said oh well RUDE!

Local ATT, Everett, WA (Everett Mall Way) Manager is a LIAR…read more Everett WA ATT office sold me a new cell phone. He brought out a smart watch and said "great news, we have a promo going for a FREE samsung smart watch". Totally free I asked? "yes" 3 weeks later i find out its not free, its $500 if you dont go the 36 month contract. You need another cell line also. I'm a 5 yr client and got ZERO help from ATT Manager Christian. Im paying off my free $500 watch and cancelling ATT. Their prices are not competitive either. DO NOT use ATT. Their reps are Liars. Management won't help you. More info on my other reviews (TrustPilot, Google (3 offices), yelp, BBB complaint and review, ATT complaint, Facebook, Hubpages, Merchant circle, citysearch)

Went to this location to trade in my old phone for a new one , spoke with Christopher and he was…read morevery helpful, he's bilingual and very knowledgeable !! Answered all our questions and explained everything very thoroughly. Definitely recommend coming to this location . Amanda Is very helpful and super sweet every time we see her as well!!

Walked in to this store today looking to buy a replacement phone for my fiancé's recently lost…read morephone. After a lot of indecision on our part (and a million questions), Anthony went above and beyond in helping us find a phone. Once we were ready to purchase the phone, we realized that there was a possibility we were carrying insurance on this particular phone. Anthony helped us look that information up, and got us on a tablet to start the claims process. I personally have service through Verizon (and have for the last 16 years), and today's experience has sold me on transferring my service. Anthony was a professional salesman. AT&T give this man a raise! We'll be coming back to get my service transferred, and to upgrade both our phones... despite this particular store's 1.5 star rating we give Anthony a 5.

worst customer service ever. they make working with comcast something to look forward to. would…read morebarely acknowledge me when i entered, yelled across the room asking me what i wanted , told them an iphone 17e in black and they said no. all the locations in the north end were just as bad. its my brothers policy we were using and refuses to go anywhere that not apple. all these people need to be fired.

I have consistently bought top-of-the-line phones from these guys, one or more for my whole family…read more They have a huge selection and friendly, helpful staff. Their prices are awesome and they stand behind their products. Adrian really came thru for me today when I was in a hurry, and I really appreciate him and The Phone Guys!

DO NOT GET A REPAIR HERE! 0 STARS…read more I am extremely disappointed with my experience at The Phone Guys in Everett. I cracked the screen on my iPhone 16, which had absolutely zero issues before the repair. I had used third-party repair shops for previous iPhones without a problem, so I assumed spending $200 to replace the screen here would be perfectly fine. I was very wrong. I went in on a Sunday and paid $200 for the screen repair. That night, everything seemed fine. Then the problems started the very next day. My screen began randomly turning bright purple, yellow, and green**, almost like there was a filter over the entire display. The phone also started ghost-touching, typing things on its own, and randomly turning itself off. Again, I had none of these problems whatsoever before The Phone Guys worked on my phone. By Wednesday morning, the screen wouldn't even turn on. The phone would vibrate and make notification sounds, but the display was completely black. I brought it back to The Phone Guys, and they supposedly "fixed it." I went about my day, only for the phone to completely shut off again that same Wednesday night. I went back Thursday. Same issue. I went back again Friday. Same issue. At this point, I was incredibly frustrated. The employee who was dealing with my phone did not seem to have a clear explanation for what was happening. Initially, I was told they would order another screen at no charge, but the conversation then shifted toward suggesting that I had somehow caused the problems myself. I was told my phone had "bad software," despite the fact that the phone had worked perfectly until immediately after their screen repair. What made this experience even more upsetting was the lack of accountability. Instead of acknowledging that something could have gone wrong during the repair, I felt like the responsibility was being pushed back onto me. I was also told to lie to Apple and tell them that I had not received service from a third-party repair shop. That was extremely concerning and completely unacceptable to me. I eventually went to Apple because I needed a functioning phone. Apple was able to repair it, but it cost me another $300. So I am now out $500 total because I needed a cracked screen repaired. I returned to The Phone Guys again on Sunday with my receipts and documentation showing what happened. I asked them to compensate me for the additional cost I incurred after their repair. They refused, saying they needed the original screen -- which Apple had already disposed of. I understand that things can go wrong with electronics. What I cannot accept is paying $200 for a repair, immediately developing serious problems that did not exist beforehand, repeatedly returning to the same shop for help, and then being told that the problem was somehow my fault -- followed by a refusal to take responsibility for the additional $300 I had to spend getting my phone working again. If you need your iPhone repaired, I strongly recommend considering Apple directly rather than taking the risk I did. Saving money on the initial repair was absolutely not worth it in my experience. The entire situation has been incredibly frustrating, expensive, and upsetting. I feel like I paid this business to fix my phone and instead ended up paying $500 to deal with the consequences. The Phone Guys- if you are reading this, I would still like to be compensated for the additional $300 I had to spend. If you change your mind and want to resolve this, you can contact me at rileyhood998@gmail.com .

I have the iPhone 17 pro and sadly the motherboard was not working properly and my phone screen was…read morefried. They replaced the screen and it still was not working completely properly and had me return and they replaced it again. They also gave me a screen protector to help protect my phone. The customer service was top-notch because they continue to work on it until it was perfect. I am so incredibly thankful for their effort and help.

One of the best repair center in the city Great price match…read moreand quick service as well he fix my phone in 30 mins and provide me 02 year warranty with it! Got a screen protector with life time warranty as well! They deserve more business! Will visit again

This a review for Cricket as a company cell provider not the location - I was trying to make a…read morepayment late at night and the website page kept saying under maintenance. By the time the website was working again, they disconnected my service. I called Cricket when they opened for business hours and I told them I was trying to make a payment but your platform was and is under maintenance and there wasn't a way I could pay. They said I was lying and I could have made a payment. I asked them for a refund so I could move to a different provider they refused. Dear Cricket, there is always someone looking to take your business. Fuck your policies that you wrote on your couch to put on a website. Make the customer happy. What will separate you is your customer service and common sense. I was simply trying to make a payment and your page was down. But you disconnect my service, and charge me fees. You dumb fucks. Dumbass cell phone providers, there are companies that are cheaper with better incentives ex) Mint Mobile. Why would I pay for wifi at home and pay a cell provider $60-$200+ Per month. Wake up. I use wifi 99% of the time. We no longer need a T Mobile $200/month cell phone bill or a Cricket $60.00 cell phone bill. We can go to a company that's $20/month and get the same thing and better.

Very fast and efficient store best store i've been to…read more Génesis Helps me out everytime! She's a pleasure

I went in yesterday after my phone started acting strange. I wasn't able to send texts, not even on…read morewifi for iMessage, I wasn't able to click on apps and my phone froze. I tried every troubleshooting suggestions and nothing worked. I went in to ATT and Saad helped me. He was absolutely wonderful! Very professional and yet personable. Knew what the problem was and started working on fixing it. Unfortunately during the process of fixing it, while trying to put a new eSIM card on my phone, an outage in the area happened and he was not able to do much for me. He gave me a suggestion which I followed when I had WiFi. I called customer service and was assisted by Annie. My phone was fixed, at least on WiFi until their coverage was resolved. I did leave work and when I got out of the area, my phone was perfect!

Went last week and the person working closed up to take a break and asked us to come back…read more Returned today and there's a sign taped to the door saying "Be back in 20 min" with no time stated as to when they left. Returned at 1:45pm and another note is taped to the door saying "Be back at 2:30." Wtf kind of business are they running here? Either hire enough people to cover for breaks or don't claim to be open during your posted business hours. This location clearly has issues with their employees closing randomly during the day - how about actually staffing your location with people that work?? Thanks.

BUYER BEWARE. DO NOT TAKE YOUR EXPENSIVE PHONE TO THESE PEOPLE!!!. they fixed my screen but…read morescratched the back of it, and then just threw it in a bin with zero protection. I had just gotten the phone for $1200 and they messed it up, "its just paint" the one guy said....smh, just terrible, they have no respect for peoples property and treat as if it was easy to buy a new one. See attached pictures.

The service was great. The repair shop was far from my location. The repair worker was nice and…read morehandled my phone repair with care, but the phone was so damaged that he couldn't repair it.