The cell phone died! Woke up one morning and it was off and wouldn't charge. Took it to a nearby…read more"..I fix it" store and they could do nothing with it. Luckily, they suggested the "Lab" in Lynnwood. Ultimately, Jay found that a capacitor the size of a dot of an " i " in this text had gone bad and luckily (again) he was able to replace it. The work that people like Jay do is often phenomenal, like with my phone. Highly recommended

I called on Friday with service requested for a completely busted iPhone, he asked me to bring it…read moreby. A half hour later he explained he get could the screen turned on again and also replace the back. It was a good value for the quoted price, and also said it would be ready in 24 hours. Sure enough I got the call the next day and picked it up. Good as a brand new phone! Very happy with the service.

My son gave me his iPhone 15 pro because he dropped the phone and the screen broke. Bad apple was…read moreable to replace the screen and then transfer the data from my iPhone 11 to the iPhone 15 Pro . They cleared my iPhone 11 so I could sell it. Luci was awesome as were the other employees we interacted with when dropping off and picking up. Communication was excellent through out the process. When I picked up the phone, the screen protector they added was so professional it looked like the actual screen. I checked other companies online and I feel I had excellent results for a reasonable price. Thank you and I would recommend Bad Apple Repair service based on my experience.

i had issues with my iPhone which even the main apple stores could not solve however Bad Apple were…read moreable to fix it in less than 20 minutes. I was really so happy and impressed. The agent who fixed it was also so respectful and kind. Thank you so much Sir, and the entire Bad Apple staff. For me it's five Stars

I called at 4:45 asking if they had time for me to bring my Wii in for them to look at - it turns…read moreon and works but won't read a disk. From a quick google search it seems like the disk drive/laser needs to be cleaned or replaced. Got there around 5:30 and was told it would be $120 for a diagnostic, I said your website says you offer free diagnostic, and he said not for this one because he would need to "plug it into the tv and all." Not sure what game consoles don't require you to plug them into the tv but pretty sure that's standard... I will try another location, but either very misleading advertising or very lazy employee.

My phone stopped working this morning. I needed it desperately for work. I took my phone here. Not…read moreonly were they able to fix it but customer service was amazing. Zion & Chase helped me and were knowledgeable and great. I'd absolutely recommend them!

I recently sent in my Switch that had a badly damaged USB connector to be fixed. The owner charged…read morea minor fee to inspect the damage and repair the USB port if possible. He spent nearly 5 hours on it, repairing the motherboard thst was actually the cause of the damage (the copper pads were ripped). Unfortunately the board was beyond repair but he did his best and I appreciate the time he spent trying to help me save the data on the system. They are friendly, affordable and fast at what they do and highly skilled (Micro needling new pads is not easy).

10 stars if I could…read more My iPhone 13 Pro Max had a busted charging port and I refused to give up on it. Took a chance on iGSM Wireless and honestly? Best decision I made all week. They answered my questions over text fast, beat every competitor's price I found, and had my phone back in my hands in under 90 minutes. But here's what actually got me: one of their techs sat down with me afterward and walked me through how to get better performance out of my phone AND my battery. Unsolicited. Just because she wanted to. That's not customer service. That's the kind of care you don't expect anymore. I'll be back. No question.​​​​​​​​​​​​​​​​

Staples Marysville, WA - Store Review…read more I have visited Staples in Marysville, WA, many times and have always had a genuinely positive experience. The store is clean, well-organized, and easy to navigate, with clear signage for each section. The staff stand out the most -- they are friendly, approachable, and quick to offer help without being pushy. I used their printing services, and the process was smooth and efficient. The associate patiently walked me through the options, made sure my files were formatted correctly, and the final prints came out crisp and professional. Checkout was quick, and I appreciated the option for rewards points and digital receipts. Some reviews have mentioned Amazon returns. The Amazon return dept. is an entirely different department, although I have had a pleasant experience there, too. They do always have a long line but that has to do with Amazon only giving limited return place options, not Staples. Overall, this location delivers on both customer service and product availability. Whether you need office supplies, tech accessories, or printing, it's a reliable stop. I'd happily recommend it to anyone in the area looking for a hassle-free shopping experience. Rating: 5/5 - Great service, solid selection, and a pleasant atmosphere.

I had an Amazon return and this Staples location made it easy. The wait wasn't too long, only 3…read morecustomers in front of me. It was a very easy return and only took a couple of minutes. I would definitely recommend this location. The shelves seemed stocked also and the store was clean.

I have consistently bought top-of-the-line phones from these guys, one or more for my whole family…read more They have a huge selection and friendly, helpful staff. Their prices are awesome and they stand behind their products. Adrian really came thru for me today when I was in a hurry, and I really appreciate him and The Phone Guys!

DO NOT GET A REPAIR HERE! 0 STARS…read more I am extremely disappointed with my experience at The Phone Guys in Everett. I cracked the screen on my iPhone 16, which had absolutely zero issues before the repair. I had used third-party repair shops for previous iPhones without a problem, so I assumed spending $200 to replace the screen here would be perfectly fine. I was very wrong. I went in on a Sunday and paid $200 for the screen repair. That night, everything seemed fine. Then the problems started the very next day. My screen began randomly turning bright purple, yellow, and green**, almost like there was a filter over the entire display. The phone also started ghost-touching, typing things on its own, and randomly turning itself off. Again, I had none of these problems whatsoever before The Phone Guys worked on my phone. By Wednesday morning, the screen wouldn't even turn on. The phone would vibrate and make notification sounds, but the display was completely black. I brought it back to The Phone Guys, and they supposedly "fixed it." I went about my day, only for the phone to completely shut off again that same Wednesday night. I went back Thursday. Same issue. I went back again Friday. Same issue. At this point, I was incredibly frustrated. The employee who was dealing with my phone did not seem to have a clear explanation for what was happening. Initially, I was told they would order another screen at no charge, but the conversation then shifted toward suggesting that I had somehow caused the problems myself. I was told my phone had "bad software," despite the fact that the phone had worked perfectly until immediately after their screen repair. What made this experience even more upsetting was the lack of accountability. Instead of acknowledging that something could have gone wrong during the repair, I felt like the responsibility was being pushed back onto me. I was also told to lie to Apple and tell them that I had not received service from a third-party repair shop. That was extremely concerning and completely unacceptable to me. I eventually went to Apple because I needed a functioning phone. Apple was able to repair it, but it cost me another $300. So I am now out $500 total because I needed a cracked screen repaired. I returned to The Phone Guys again on Sunday with my receipts and documentation showing what happened. I asked them to compensate me for the additional cost I incurred after their repair. They refused, saying they needed the original screen -- which Apple had already disposed of. I understand that things can go wrong with electronics. What I cannot accept is paying $200 for a repair, immediately developing serious problems that did not exist beforehand, repeatedly returning to the same shop for help, and then being told that the problem was somehow my fault -- followed by a refusal to take responsibility for the additional $300 I had to spend getting my phone working again. If you need your iPhone repaired, I strongly recommend considering Apple directly rather than taking the risk I did. Saving money on the initial repair was absolutely not worth it in my experience. The entire situation has been incredibly frustrating, expensive, and upsetting. I feel like I paid this business to fix my phone and instead ended up paying $500 to deal with the consequences. The Phone Guys- if you are reading this, I would still like to be compensated for the additional $300 I had to spend. If you change your mind and want to resolve this, you can contact me at rileyhood998@gmail.com .

BUYER BEWARE. DO NOT TAKE YOUR EXPENSIVE PHONE TO THESE PEOPLE!!!. they fixed my screen but…read morescratched the back of it, and then just threw it in a bin with zero protection. I had just gotten the phone for $1200 and they messed it up, "its just paint" the one guy said....smh, just terrible, they have no respect for peoples property and treat as if it was easy to buy a new one. See attached pictures.

The service was great. The repair shop was far from my location. The repair worker was nice and…read morehandled my phone repair with care, but the phone was so damaged that he couldn't repair it.

The guys were so nice and quick. They fixed my brand new…read moremoto 5g After I tried everything, to dry , since I. Had dropped it in my tub.

On 10th June 23 Pedro and his worker Ronald bought 10 smart phones from me. The devices were…read moreUnlocked S21+ he was short of funds that day and requested that i give him some time to pay me the balance of $1195.00. After that i visited him again several times and he would ask for more time.... until the last time where he simply refused to pay me. He said i dont have the money. I strongly suggest the local community not to trust these people. They will Rob you whichever way they can. They are con artists. I will be filing a complaint with bbb and the attorney General off

I just called Computer Concepts, asking for help with some Popup Notification Banners on my New…read moreDell computer from Costco, they calmly walked me through the process to remove them, it worked flawlessly. He also recommended some good Anti-Virus and Anti-Malware software. Excellent customer service, I highly recommend anyone with computer issues or even if you want a really good computer built by experts, give them a call.

I went to Computer Concepts last week to replace a failing drive in my NAS, and the service was…read moreexcellent. The tech who helped me was knowledgeable and, when he wasn't 100% sure about something, he was upfront about it and took the time to research the issue himself to make sure I got accurate information. That kind of integrity is rare, and I'll definitely be back. The space itself isn't flashy, but it's clear why they stay busy. You can tell the whole team cares about customer service, not just from my experience but from overhearing other techs helping other customers while I was there. Highly recommend.