Let me preface this review by mentioning that I take very good care of my cell phones. My last one…read moreI had for 4 years, but it was time to upgrade to something faster. I went to Universal Phones in Everett and bought a Galaxy S10+ . When Dia, the sales lady, asked me if I wanted to purchase tempered glass and a protective case for an additional $50, I agreed, let's do it. I immediately noticed that the case didn't seem to fit well, that there were issues getting the side buttons to work thru the case. I was assured that everything was fine and my phone had "good protection" now.  Well the tempered glass didn't even last 3 weeks. I noticed a chip on the edge of the glass, which quickly formed into a crack across the entire faceplate.  I removed the tempered glass, and the case seemed to fit better, I could actually press the side buttons thru the case now. Three months later,  the case is useless.  The plastic around the charge port was pretty thin, and it began to break apart. Today the whole side of the case cracked and broke off.  Absolute garbage! For $15, they will replace the tempered glass, but considering they didn't set it properly and chipped it the first time, I wasn't going to give them more money for ltheir incompetence. They prefer you to pay them with cash, but I don't walk around with $400 in my pocket, so they charged me an additional $15 for using my debit card. Just a total money grab. I'm hoping someone will find this review helpful and save them from being suckered. Don't waste your money at Univeral Phones.

I heard of this place from offerup while searching for a phone…read more I was searching for an IPhone Xs Max & stumbled upon an individual posting for this company with a long list of phones that week that were supposedly on special. The other deal I had with a private party fell through so I decided to stop in their store. One weird thing is they only accepted cash app as a form of payment... They only had one XS Max so I didn't get the option to choose I also picked out a couple accessories but when I got to my car I looked at my receipt and it was nearly $200 more than the original ad claimed it would be!!! I immediately went back inside and was shut down and told because of the color and condition of the device I wouldn't qualify for the special that that specific one had already sold and that i I could not get a refund!!!! BS!!! All their phones are said to be "grade a" and the color of the phone is irrelevant for all major phone carriers and price difference!!! They offered no sort of solution and pretty much said oh well RUDE!

Local ATT, Everett, WA (Everett Mall Way) Manager is a LIAR…read more Everett WA ATT office sold me a new cell phone. He brought out a smart watch and said "great news, we have a promo going for a FREE samsung smart watch". Totally free I asked? "yes" 3 weeks later i find out its not free, its $500 if you dont go the 36 month contract. You need another cell line also. I'm a 5 yr client and got ZERO help from ATT Manager Christian. Im paying off my free $500 watch and cancelling ATT. Their prices are not competitive either. DO NOT use ATT. Their reps are Liars. Management won't help you. More info on my other reviews (TrustPilot, Google (3 offices), yelp, BBB complaint and review, ATT complaint, Facebook, Hubpages, Merchant circle, citysearch)

Went to this location to trade in my old phone for a new one , spoke with Christopher and he was…read morevery helpful, he's bilingual and very knowledgeable !! Answered all our questions and explained everything very thoroughly. Definitely recommend coming to this location . Amanda Is very helpful and super sweet every time we see her as well!!

I always try to leave a review when I receive outstanding service. I recently purchased a new…read moreiPhone 17 Pro and needed help setting everything up as well as ordering some replacement screen protectors. Steven went above and beyond. He was incredibly helpful and kind, and he made the entire experience feel effortless. Jehlani (sp) also assisted me when I first ordered the phone and was equally kind and informative. Overall, this is a great store with a wonderful team. Everyone I have met so far has been friendly, professional, and genuinely helpful. I highly recommend visiting this location.

I've used AT&T for almost 20 years and never been disappointed (on the contrary always recommending…read moreit) but this last couple of months my service has been so bad that I hook it up through my Verizon work phone hotspot to function properly. All that the AT&T staff at this location tell me is to put the phone on airplane mode and open it back up. I'm so disappointed that I think I'm gonna switch to Verizon

these guys are some incredibly incompetent and dishonest individuals !…read more I brought my Gen2 12.9" iPad for a new charging port and a new battery ...after the "Phone clowns" had my tablet for two weeks I get a call that told me my tablet was waiting at their office for pickup, they also mentioned they had replaced the charge port and battery but had to remove it because it still wasn't working , they then gave me full refund . This is where lie #1 came into play. They said they replaced the charge port but they did no such thing ....... when I returned him I plugged the charger and to no avail, I still had to put pressure on the charger so it would make contact and actually charge the tablet ! My point is If they actually put a new charge port in I would no longer need to fiddle around with the plug to make it work, I'm sure they wouldn't have pulled the new charge port after realizing the tablet wouldn't start . There are other details that transpired but I don't have the time to write a dissertation on this company, I'm only here to warn others to steer clear of these people ! After researching this tablet I find out that it takes a trained and seasoned tech to change the charge port , the newer charge ports are an easy swap but the Gen 2 needs a micro solder and an incredibly stable hand. The pads are very close and there is zero room for mistakes. My guess Is the tech took the tablet apart and realized he couldn't do the job , he put the tablet together (leaving glue EVERYWHERE and not even bothering to clean it up after he/she finished ..... bottom line is these guys cannot be trusted.

Extremely disappointing. After buying several phones from TPG over 4 years I purchased a phone…read morewhich he told me would work for Verizon Network through Visible, it does not.. Also, the phone is junk. It shuts off constantly. Cannot make calls without repeated restarts. And the screen broke during Sim card installation. I called immediately and was told to bring it in. When I did I was told to do better research before buying and the store took no responsibility at all for any of the phones problems. This phone was beat up with damage all around the edge of the phone body. The stores refusal to offer any solution at all is not just very poor customer relations but dishonest. Considering small claims court. What a farce.

One of the best repair center in the city Great price match…read moreand quick service as well he fix my phone in 30 mins and provide me 02 year warranty with it! Got a screen protector with life time warranty as well! They deserve more business! Will visit again

Dropped my daughter's phone off to have them fix the screen. Was told the battery/charging port…read morewasn't working and it needed to be sent to their other location to be fixed. This was over three weeks ago. Called last week and it took them hours to figure out which one my phone even was. Said the part would be here "this week". Called today and now they're saying it's been picked up by somebody. I never picked my phone up. DO NOT take your phone here. They have taken my money and now my phone and are trying to say they don't have it. Go anywhere else but here.

Well, I don't think I'll ever go here because... duh. But don't park in front of them!!! Even for…read more5 minutes while you pick up your teriyaki !!! lol or they'll leave you a note! Then come outside and tell you that to your face too. As if the note wasn't already there. So make sure not to mess with the 5' woman at the counter! Shes rrrreally tough, super strong and there no fooling around in their two parking spots in a giant parking lot. While a crack aheads fenty folding in the spot next to these two... But these two?! Nooo foolishness. Mind you there isn't a sign that says customer parking . Careful they're so slow they are PREEESSED about their two little spots.

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Everett, WA. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

I went in yesterday after my phone started acting strange. I wasn't able to send texts, not even on…read morewifi for iMessage, I wasn't able to click on apps and my phone froze. I tried every troubleshooting suggestions and nothing worked. I went in to ATT and Saad helped me. He was absolutely wonderful! Very professional and yet personable. Knew what the problem was and started working on fixing it. Unfortunately during the process of fixing it, while trying to put a new eSIM card on my phone, an outage in the area happened and he was not able to do much for me. He gave me a suggestion which I followed when I had WiFi. I called customer service and was assisted by Annie. My phone was fixed, at least on WiFi until their coverage was resolved. I did leave work and when I got out of the area, my phone was perfect!

Went last week and the person working closed up to take a break and asked us to come back…read more Returned today and there's a sign taped to the door saying "Be back in 20 min" with no time stated as to when they left. Returned at 1:45pm and another note is taped to the door saying "Be back at 2:30." Wtf kind of business are they running here? Either hire enough people to cover for breaks or don't claim to be open during your posted business hours. This location clearly has issues with their employees closing randomly during the day - how about actually staffing your location with people that work?? Thanks.

We went here after our son's phone took and unfortunate spill and the man there was very…read moreinformative and when we asked him if the phone was worth the time he was very honest and told us that it was most likely a lost cause We will definitely recommend CPR shop

BUYER BEWARE. DO NOT TAKE YOUR EXPENSIVE PHONE TO THESE PEOPLE!!!. they fixed my screen but…read morescratched the back of it, and then just threw it in a bin with zero protection. I had just gotten the phone for $1200 and they messed it up, "its just paint" the one guy said....smh, just terrible, they have no respect for peoples property and treat as if it was easy to buy a new one. See attached pictures.