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    Total Wireless

    5.0 (1 review)
    Closed 10:00 am - 7:00 pm

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    2 months ago

    Josh was so much help and had so much patience with us! He continued until the problem was fixed, so happy!

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    XO Phone Repair - repair ipad and iphone screens in same day

    XO Phone Repair

    4.3(12 reviews)
    0.9 miWestside

    This store is the truth, don't waste your time going anywhere else!…read moreGreat service everytime and very friendly! Great prices as well

    I am disappointed with my experience at XO Wireless…read more I brought my daughter's Samsung Galaxy S21+ to this shop after it accidentally got water damage from a pool. The technician explained that the phone needed water damage treatment and that the screen needed to be replaced. He gave me two screen options: a regular screen for $150 or a premium screen for $200, plus $35 labor. I chose the $150 option. I left the phone on Saturday and picked it up on Sunday. The phone was working, and I paid the agreed amount of $185 plus tax. The next day, my daughter removed the screen protector because the fingerprint sensor was not working properly. We noticed that the screen had the same scratches as before, which showed that the screen had not been replaced. When we returned to the shop to ask about it, we were told for the first time that the original screen had been repaired instead and that it was better to keep the original screen. My concern is not that the original screen was repaired -- that may have been a good option. My concern is that this third option was never explained to me before the repair was completed or before I paid. I should have been given the choice: replace the screen as originally discussed, or repair the existing screen at the same price. Instead, the decision was made without my knowledge, and I only found out after noticing the same damage on the screen. The phone is working, and I appreciate that, but trust and communication are very important when leaving an expensive device with a repair shop. I hope this business improves transparency with customers, so they don't feel taken advantage of and overcharged for repairs.

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    XO Phone Repair - 3300 S DECATUR BLVD, SUITE 11, LAS VEGAS, NV 89102

    3300 S DECATUR BLVD, SUITE 11, LAS VEGAS, NV 89102

    XO Phone Repair
    XO Phone Repair - 3300 S Decatur Blvd, suite 11, Las Vegas, NV 89102

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    3300 S Decatur Blvd, suite 11, Las Vegas, NV 89102

    Total Wireless - mobilephones - Updated September 2026

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