i was in this store for one hour no one greeted me no one asked me nothing for employees the…read moremanager i guess was with the headsets on listening music another employee on the phone talking with the boyfriend and the other tow finish with theyr customers and hide behind this is the worst customer service i have experienced in my life if they don't want to work on they should quit there is a lot of people that need a job right now .

Davion was great very attentive and made the experience process nothing short of a breeze! Great…read morelocation

I came to this business about two weeks ago and when I got my phone back I had emails opened that…read morewere sent during the repair. We deserve privacy as customers.. Also after my repair my camera and Face ID was not working. I called the manager and tried to get the problem recktified. After some back and forth he decided to diagnose the problem for me for free. I took it in and received with my camera working as it did before. I originally had a bad review but since the manager rectified the problem. I'll leave them with a 4 star due to my troubles. Summary: Check camera, face id and all necessities before you leavemaybe lock apps with very private information. Don't need them seeing my commission UPDATE.. After my phone was fixed now there is a specific place on the screen that cannot be pressed on. Another hassle. I'm going to call and try to see if they can fix this problem. It's like every time I go to them to fix a problem I end up with a new one‍‍‍

I brought my iPhone here to replace the cracked screen with the new one and was quoted for $170…read more When I came back to pick up my phone right before the closing time I noticed the white balance and the brightness look a little weird, and I addressed the issue to the staff member. The response was that is because they put the cheapest screen, but they never gave me the options to choose from. When I get back home I noticed another issue - important display issue message that never comes away (the photo is attached). In the next two days I also noticed the battery capacity reduced significantly while I was barely using my phone! Before I brought the phone to Cellular ER the battery lasted whole day and even longer, and I used my phone for making photos, watching videos and music listening. So I finally gave them a call, and they explained that the battery capacity reduced due to the cheaper screen! You guys should disclose all these to your customers before! Knowing all these from the very beginning I would never pay this money and rather bring my phone to Apple and pay twice.

this is the worst place to fix your phone they use cheap phone screens not authentic and they…read morecharge you alot. i ended up going to apple because the screen they gave me could not even turn on to touch. i made them remove my screen and put my old one back its been 3 weeks and i have still not gotten my refund this place is a joke. i would not recommend it even to my worst enem.

Okay I would first of like to say I have been a loyal customer of this establishment for 4 years…read moreand have refereed many people here to buy phones/repair phones. Now I am going to take my business elsewhere if the current issue with my phone isn't resolved. My phone had what I believed to be some water damage. I brought it in and the manager said it needed a new motherboard (after running diagnostics), so I said okay lets fix the phone. He told me it would be fixed in a weeks time. So, I decided to purchase a new phone because I couldn't go a week without the phone. Purchased a new phone, went home, boyfriend surprised me with a temporary phone. Went back, returned the phone and paid the stocking fee even though I cleaned the phone out, and told the manager to go ahead and start fixing the phone. Cost $120.00 for repairs and another $100.00 for restocking fees. $220.00 I have already paid (plus the phone being replaced I purchased from them in the spring) A week later I receive a call saying that I need to pay an additional $120.00 because there is damage to the screen and they need to replace the screen and oh yea, they also broke it further so there are more damages that need to be done beyond the screen being fixed. I explained that since they broke the phone that they needed to fix this for free, and although the girl I spoke to agreed with me, the MANAGER didn't. He said that although they broke the phone further, I still need to pay the $120.00 WHAT THE HELL. Why would I PAY for their mistakes? They ran diagnostics prior, told me the problem was one thing, and then broke it further and want ME to pay for their mistakes? When I refused they said I could pick up the phone and receive a full refund or I could pay an additional 20.00 for them to run another diagnostic test?! What? I said how about you keep the $120.00 and just fix my phone. The girl again agreed, talked to the manager, and he wouldn't budge. Now if I go pick up my phone it will be damaged beyond repair BY THE COMPANY and they WONT FIX it?! I am really hoping the owner of the store sees this because this is the worst customer service I have ever experienced and like I said I have been coming here years and telling people to come here and I am seriously about to tell everyone to stop coming here and start going a few blocks down the street to the other cell phone repair shop where they also sell phones too for EVEN LESS.

I have to say this is one of the nicest Apple Stores I've been to. Of course the service is top…read morenotch as in all their stores. We were sent upstairs where there was no wait and were helped immediately. They have all items in stock which is really nice not to have to wait.

I went to the Apple Store in Aventura Mall because my iPhone 15 was repeatedly turning on for only…read morea few minutes and then restarting. It was also showing me a "plug into computer" logo when I tried to turn on the phone, which indicated that it needed the computer to turn on. I went to the Apple Store for help because I did not have my MacBook with me. When I arrived desperate to fix it, because I am on vacation with no access to my personal information without a phone, I plugged it into one of their display Macs to try to update it. The staff understandably questioned what I was doing and initially wouldn't help because I didn't have an appointment. I explained that I was traveling, had no access to my banking, flight info, or navigation apps, and needed immediate help if possible. I couldn't go a day in a city I don't live in without a phone. They then kindly took my phone to the back. I do appreciate them doing this, and trying to fit me in. But after waiting over an hour with no update, I finally asked them what the status was of my phone. I was told it was a logic board issue and that I would need to buy a new phone or pay hundreds in repairs. My phone, which had been turning on for short periods before, is now completely unusable and stuck in recovery mode after whatever the staff did to it in the back. Now it is not turning on at all. It never did this before it was handled by the staff Now my phone is completely unusable, stuck in recovery mode and not turning on at all, which it was not like that before. This left me stranded without access to critical apps and information while on vacation. I understand hardware issues can happen, but the lack of clear solutions or support and leaving me without a working phone was extremely frustrating and stressful. This experience was very disappointing, especially given the high cost and reliance on Apple devices.

The service in this location was amazing! They went out of their way to help me. Just amazing…read more Thank you.

I should have believed the reviews. I wasted my time. Sorry I woke up the help…read more Only interested in certain agenda and it's not Customer Service. I'll try store in the Mall

Super service...fixed the phone in short order!…read more They teplaced the phone ear speaker so my 97 year old father can keep the phone hw is used to...thank you!

I called this place a long time ago, and I was impressed as to how helpful the person was. When I…read morewas back in town, I brought an old iPad with a broken screen. I should have brought the iPad here when there was just a slight amount of damage to the screen, because now it was beyond repair. The person was very honest in saying that he could replace the screen, but since the screen would be unable to lay flat onto the iPad it would just crack again. He had numerous refurbished iPads for sale at a reasonable price. I would highly recommend this place. He could have easily just changed the screen, but instead he was honest in letting us know that it would just crack again. I highly commend his honesty.

Terrible customer service. I filed a claim for a replacement box. Was told that I would receive a…read morecall from when the internet box arrives. Never received that called. Call the store today and a Haitian man answer. As soon I state that I am looking to obtain a status on a previous claim he refuse to help. Very rude won't even look up my information in the system that they all have access to. Didn't even ask my name number nothing and hanged up the phone after being belligerent. Stating that I should call him back. Metro pcs in general has terrible customer service. Employees have no training, horrendous place with terrible business practices.

From the owner: Switch today & enjoy America's largest 5G network.read more

RED FLAG! Went in for a battery and back glass replacement for iphone…read more They stated that if THEY cracked the front screen during the process then I would be charged for ANY OF THE DAMAGE THEY CAUSE! IF/WHEN THEY BREAK IT, YOU PAY FOR IT! STAY AWAY!

Brought my MacBook in because it was running super slow and honestly I had no idea how to fix…read moreanything myself. Techy got it working perfectly and so fast! Special thanks to Francisco -- he's extremely tech-savvy, professional, and has amazing customer service. Highly recommend!