The ambiance was nice and overall it was a fine experience. My problem was that I specifically…read morerequested a specific masseuse and they did not communicate with me that they will give me someone else instead. If I'm paying over $500 and not given the experience I booked for and paid for, there should be some level of accountability and explanation. When I asked about it, they kept giving excuses that it's Vagaro's fault and not theirs. Very unprofessional and the lack of accountability will have me going to MGM moving forward instead, where I will be valued as a client.

I keep coming back to the soak spa for massages. I went today for a 80 minute massage and used the…read moregrotto.

Spa in the Woods I had a regular mani-pedi 3 weeks ago by…read moreMichelle. Amazing! My nails (both) haven't chipped. I would recommend her. Picture below taken this week!!!!

Won't return. Felt cheated on time for an hour facial. Only 45 minutes but billed for an hour…read more Had a 10 am appointment. She started at 10:20 and wrapped up at 11:05.

lovely spa and amenities. my massage was perfect. I actually had a wonderful time, however, I have…read moreto write this review because even though everyone was very kind and professional, the paint job done on my toes... Looks like it was done by an eight year old. Paint all over the skin. And shellac too! That means it's baked on and doesn't wash off. You have to file it off. Clumpy. Smeared all over. two toes came completely off the next day. I couldn't go out like that Is it actually looked worse than I did when I came in with nothing on my toes. I don't think is a problem that can be fixed. I'm not here to shame anyone, but she should not be doing pedicures if she can't get close enough to the feet to see what she's putting paint on. the rest of the service was excellent! But this is supposed to be high end. they do a much better job in the hood. I had to go to them after to fix it. Please don't offer a service the technician is physically unable to perform.

Staff = On point! Helpful, kind, and welcoming. Shout outs…read moreto Saundra, Katara, and LaDonna Facilities = Smallllll. Needs massive expansions in all areas. Services = One of my favorite manicure and pedicures of all time. My nail tech was amazinggg.

I had a very relaxing facial. I felt like everybody there was very friendly and it was extremely…read moreclean.

I just had a facial with Jenna S. And it was amazing. My skin feels fresh, plump and rejuvenated!…read moreShe does a wonderful job!

I've had only really great experiences here. Very friendly and professional staff. I typically come…read morehere to get my hair cut and recently came to get an up do which I absolutely loved! It's a small little salon but they use their space wisely.

I loooovvvveeee my new hair! Jackie really worked with me and helped to get my hair back in a…read morehealthy path but still giving me what I want. I felt completely comfortable and I trust her with my hair!

Amirah did and excellent job with me today. I left purring like a kitten. Got in all the crooks and…read morecrannies and got out all the kinks .My back feels brand knew I'm a teenager again. Thanks Amirah for the great massage will be back.

I wish I could give this place zero stars, but that's not possible on the Yelp platform. My friend…read moreand I went here for scheduled facials. After both checking in, both changing into robes, my friend waited for 25 minutes before they told her no one could do her facial. She then inquired if someone was available for a massage, or any service really (as she was waiting for me to be done). They told her yes, just to come back another 10 mins later and say no. Not only that, but two days later her card was charged for a "no show fee." And despite numerous calls and emails to the spa, they wouldn't drop the charges. An absolute headache! Do not go here

Had a 120 minute massage and added on a scalp massage and facial. Very very in depth & amazing…read moremassage. I haven't had one in awhile & it was definitely the right place to go. My masseuse had soft hands and was a gentle person during the appt.

First time trying this place and I was so pleased with my experience (especially considering how…read morereasonably priced it is). I was with Shawntez who did such a fantastic and relaxing job, very respectful and friendly too which made the experience so great for me! Definitely recommend Shawntez and this place!

Why does this place have no reviews? I have been going here almost my whole life and I feel like…read morethe rest of Grosse Pointe's population has been too (at least the girls from my generation). The salon is very accommodating (i.e. making appointments, cancelling appointments, getting squeezed in for appointments, etc.). This is clutch, as I no longer live in Michigan and will randomly come home and try to get an appointment. Everyone in the salon is exceedingly kind and great at what they do. Allison is fantastic. My hair is a little difficult to deal with and people who know how to style asian hair are hard to come by in this area. Allison has always found ways to get my hair to do exactly what I have wanted it to do through all the hair phases of my life--from high school events (remember when we all used to get our hair curled for homecoming? guess what, thick asian hair does not hold a curl well at all and Allison figured out how to make it happen) through coming home for Christmas and getting a haircut as an adult. I've probably tried every haircut imaginable, save for shaving my head. But honestly, I don't know what I would have done without her all these years. She is hugely responsible for my confidence and style as a young woman--thanks girl! I just sent my little brother to Lavish to see if Allison could tackle his thick, anti-gravity hair. When it grows out, it literally sticks straight up into all directions without any product. The salon was so helpful and let me pay over the phone. I just facetimed my brother and, as expected, Allison managed to wrangle my brother's hair into something trendy that follows the style he's going for. Cue cool asian vibes. Allison is a master. I really can't vouch for her enough. When I was younger, I would save my after-school job money for a haircut every three months. I thought the haircuts were so expensive, but since I had to live with my hair everyday of my life, I thought it was worth it. After living in a big city, I now recognize that Lavish is an absolute steal. A haircut at Lavish is a FRACTION of the price of a city haircut. Enjoy it while you have it, Grosse Pointers.

I was in Detroit for a staycation and chose this spa for its facilities (e.g., pool, hot tub,…read moreetc.). It was really nice to just drive up and get free valet since the spa validates it. Everyone we interacted with was friendly and helpful. Check-in was smooth and they gave us a little tour to orient us before guiding us to the locker room. The changing area could have been bigger, but not a big deal. I like that they separated the hot tub by gender so it felt more private - when I used it, I had it to myself. The pool area was nice with different comfy seating options but it was a little too warm in the room itself so kind of uncomfortable to just sit and relax without going in the water. The music was also a little loud, probably to help drown out the sound of people talking. It didn't really bother me too much but this shared space was definitely not a quiet zone - there was no enforcement for loud talkers. I also wished they had more than just cucumber water, as most other spas I've been to offer tea or a specialty refreshment. For services, I opted for a custom massage. It was just ok - I was surprised she didn't ask me about pressure at the start, but to her credit she did lighten up when asked. It's pretty great that you can book any service and enjoy the facilities all day (with no time limits). I would definitely come back!

I have been to immerse many times. Sad to say that the quality of experience does not measure up to…read morethe cost. The treatments are supreme. But the cleanliness of the amenities take away from the experience and win would not recommend. The hot tub had literal dirt/scum in it. The shower had mold. If I come back it will be for treatment, only.